Clarendon Lodge Medical Practice

Care Navigator

The closing date is 23 August 2025

Job summary

As a Care Navigator, you will join our busy reception team in taking calls, booking in patients and providing excellent admin support so that our patients receive the best and most appropriate care.

Main duties of the job

Care Navigators are the first point of contact for our patients, so you must be helpful, friendly and organised as you collect information to direct them to the most appropriate clinician.

This varied role can see a flurry of incoming calls as the phonelines open, patients booking in at the front desk and a continuing stream of paperwork requiring attention from our Care Navigators.

About us

Clarendon Lodge Medical Practice is a busy, patient-focused doctors surgery committed to providing high-quality healthcare services to our community. We pride ourselves on our friendly and efficient team environment.

Details

Date posted

31 July 2025

Pay scheme

Other

Salary

£12.23 an hour reviewed in Oct with Performance Related Pay intro this October

Contract

Permanent

Working pattern

Part-time

Reference number

A3691-25-0002

Job locations

16 Clarendon Street

Leamington Spa

Warwickshire

CV32 5SS


Job description

Job responsibilities

About

  • 27 hours over 4 days, with overtime available
  • Performance related pay being introduced in October
  • Small friendly team
  • Great location with easy parking nearby
  • NHS discounts and pension
  • Opportunity for progression

Required skills

  • Friendly and polite
  • Professional
  • Organised
  • Honest and reliable
  • Flexible and resilient

Job description

Job responsibilities

About

  • 27 hours over 4 days, with overtime available
  • Performance related pay being introduced in October
  • Small friendly team
  • Great location with easy parking nearby
  • NHS discounts and pension
  • Opportunity for progression

Required skills

  • Friendly and polite
  • Professional
  • Organised
  • Honest and reliable
  • Flexible and resilient

Person Specification

Experience

Essential

  • Friendly and polite
  • Professional
  • Organised
  • Honest and reliable
  • Flexible and resilient
Person Specification

Experience

Essential

  • Friendly and polite
  • Professional
  • Organised
  • Honest and reliable
  • Flexible and resilient

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clarendon Lodge Medical Practice

Address

16 Clarendon Street

Leamington Spa

Warwickshire

CV32 5SS


Employer's website

https://www.clmp.org.uk/ (Opens in a new tab)


Employer details

Employer name

Clarendon Lodge Medical Practice

Address

16 Clarendon Street

Leamington Spa

Warwickshire

CV32 5SS


Employer's website

https://www.clmp.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operations Manager

Stephanie Parker

stephanie.parker@clmp.nhs.uk

01926331401

Details

Date posted

31 July 2025

Pay scheme

Other

Salary

£12.23 an hour reviewed in Oct with Performance Related Pay intro this October

Contract

Permanent

Working pattern

Part-time

Reference number

A3691-25-0002

Job locations

16 Clarendon Street

Leamington Spa

Warwickshire

CV32 5SS


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