GP Receptionist / Care Navigator

Job summary

Working with high customer service skills you will meet and greet patients, answer the phone, do admin such as emails and messages.

The second part of the role is working within our Care Allocation Team* arranging appointments once patients have been triaged by the GP's.

* CAT

Main duties of the job

The post-holders main responsibility will be to act as a first point of contact for patients and visitors to the practice both face to face and via the telephone, applying both national and local policies and procedures and assisting with the review of these in order to ensure that we work efficiently and effectively at all times. Also working in the CAT team booking appoinments and allocating admin and any other tasks that the Duty Doctor requires

JOB RESPONSIBILITIES:

• Assist patients and carers through our care navigation system to the relevant resource ie Pharmacy, Physio, Nurse or GP
• Following Practice protocol complete an array of administrative tasks including Email, Liaising with third parties , Safeguarding documentation, Scanning, prescription processing and lots more!

Work Remotely

• No

About us

CQC Outstanding -

We have a wellbeing lead to support the team-

Post holder must be willing to work hard and laugh harder. This role is a fast paced position which in todays NHS climate is often changing.

Join our friendly and supportive team, working varied shifts between the hours of 8am-8pm with most weekends and bank holidays off! and full training will be given for the role.