Job summary
This is an exciting opportunity for a self-motivated, highly organised individual to help provide efficient secretarial and administrative support within the Medical Secretary team. The successful candidate will be a team player, a proficient audio typist and have excellent computer skills.
Applicants must be able to show excellent communication
skills with patients and external organisations whilst building good
relationships with colleagues.
The role is for 20-25 hours per week.
Main duties of the job
To provide secretarial services to the Practice.
To represent the Practice on the
telephone, face-to-face and with written correspondence in a professional
manner.
To communicate with patients and
external organisations friendly and efficiently.
To keep administration and patient
records in good order.
Assist other members of the Primary
Health Care Team as necessary to ensure the Practice operates professionally
and efficiently.
About us
Rosebank PCN is forward
thinking and innovative, prioritising excellent patient care. The PCN has a
friendly multidisciplinary team which includes: GP's, Nurses, Paramedics,
Pharmacists, Physiotherapist, Care Home Co-ordinator& Social Prescribers.
We endeavor to recognise the value of our team members
individually & collectively & to encourage their personal &
professional development. We are committed to providing an open, and supportive
environment where all staff are comfortable sharing ideas & can expect to
be provided with all the tools and support they need to enjoy working and
succeeding. If you share our passion for the NHS, believe in the value of
quality patient care & would like to join our friendly & hardworking secretary team within a practice that cares about staff
health & wellbeing, we would be delighted to hear from you.
Job description
Job responsibilities
Main Responsibilities
Typing of all clinical and non-clinical administration from
the practice manager, ANP, practice nurse, attached staff etc.
Record all contact regarding patients on the clinical
system.
Complete fast track referrals via the ERS system.
Complete e-referrals and code accordingly.
Check for, chase up and action e-referral rejections.
Chase and follow up requests from patients and clinicians.
SystmOne tasks to be actioned in a timely manner
Answer telephone and deal with enquiries relating to
referrals, reports letters etc
Check and action NHS mail (both personal and practice)
To perform any other task as required, appropriate to the
role of a medical secretary.
Provide other
administrative cover as required.
Job description
Job responsibilities
Main Responsibilities
Typing of all clinical and non-clinical administration from
the practice manager, ANP, practice nurse, attached staff etc.
Record all contact regarding patients on the clinical
system.
Complete fast track referrals via the ERS system.
Complete e-referrals and code accordingly.
Check for, chase up and action e-referral rejections.
Chase and follow up requests from patients and clinicians.
SystmOne tasks to be actioned in a timely manner
Answer telephone and deal with enquiries relating to
referrals, reports letters etc
Check and action NHS mail (both personal and practice)
To perform any other task as required, appropriate to the
role of a medical secretary.
Provide other
administrative cover as required.
Person Specification
Qualifications
Essential
- GCSE grade A to C (or equivalent) in English and Maths
- Typing Skills - RSA or equivalent
- NVQ or equivalent Medical Secretarial qualification
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
Desirable
- Experience of using GP clinical systems
Skills and attributes
Essential
- Act with confidentiality and sensitivity
- Demonstrate good customer service
- Able to respond appropriately in difficult situations
- Accurate with attention to detail
- Able to work under pressure whilst retaining composure
- Quickly adapt to changing situations and multitask
- Working to deadlines
- Able to use own initiative but also recognise own limitations
- Flexible & receptive to change
- Work harmoniously with a team
- Adaptability, conscientious and willing to learn
Experience
Essential
- Working with members of the public
- Working within a multidisciplinary team
- Experience of working in an administrative/secretarial environment
- Proficient in the use of Microsoft Word, Excel and Outlook
- Competent internet user
Desirable
- Working in General Practice
- Experience of GP clinical computer systems
Person Specification
Qualifications
Essential
- GCSE grade A to C (or equivalent) in English and Maths
- Typing Skills - RSA or equivalent
- NVQ or equivalent Medical Secretarial qualification
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
Desirable
- Experience of using GP clinical systems
Skills and attributes
Essential
- Act with confidentiality and sensitivity
- Demonstrate good customer service
- Able to respond appropriately in difficult situations
- Accurate with attention to detail
- Able to work under pressure whilst retaining composure
- Quickly adapt to changing situations and multitask
- Working to deadlines
- Able to use own initiative but also recognise own limitations
- Flexible & receptive to change
- Work harmoniously with a team
- Adaptability, conscientious and willing to learn
Experience
Essential
- Working with members of the public
- Working within a multidisciplinary team
- Experience of working in an administrative/secretarial environment
- Proficient in the use of Microsoft Word, Excel and Outlook
- Competent internet user
Desirable
- Working in General Practice
- Experience of GP clinical computer systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
