Rosebank Health

Trainee Practice Supervisor

This job is now closed

Job summary

An exciting opportunity has arisen to join our friendly, dedicated and busy team at Rosebank Health as a Trainee Practice Supervisor. We currently serve a population of over 39,000 patients in 4 locations; Kingsway Health Centre, Rosebank Surgery, Bartongate Surgery, & Severnvale Surgery. The successful applicant will need to be prepared to work at all 4 sites.

The post holder will assist the Management Team with the organisation and management of day-to-day delivery of patient and administrative services at the Practice.

Main duties of the job

The trainee will work under the supervision of other senior members of the practice team to acquire all essential knowledge to become a future team leader. The trainee will rotate between different departments (administration, reception, and care coordination) enabling them to learn all practice functions, policies and staff duties. They will contribute to all aspects of the practice, strategic planning and help evaluate employee and department performance.

This is a developing role within the Practice and the post holder will be expected to be flexible and meet the changing needs of the Practice.

About us

Rosebank Health is the largest Primary Care Practice in Gloucester serving over 39,000 patients over 4 locations; All surgeries are modern, purpose built & fully equipped premises, owned by the Partners. The Practice has 9 Partners and 16 Salaried GPs with varying commitments. In addition there is a large contingent of practice clinical staff & support staff

The Practice has a long local commitment to Gloucester City. We take a dynamic approach to the provision of health services and will continue to pursue new appropriate and exciting opportunities as and when they arise. We strive to provide the highest quality primary health care and services to our patients and customers in the most efficient and effective way. We endeavour to recognise the value of our team members individually and collectively and to encourage their personal and professional development and will continue the integration and development of teamwork within our organisation.

Date posted

27 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3678-23-0006

Job locations

Kingsway Health Centre

Rudloe Drive, Kingsway

Gloucester

Gloucestershire

GL2 2FY

Rudloe Drive Kingsway

Quedgeley

Gloucester

GL2 2FY

Stroud Road

Gloucester

GL1 5JQ

St. James

Quedgeley

Gloucester

GL2 4WD

115 Barton Street

Gloucester

GL1 4HR

Job description

Job responsibilities

Key responsibilities

Help managers and other senior team members complete daily tasks.

Understand each departments daily processes and goals.

Provide administrative support to senior members of the team.

Assist with HR duties, including staff appraisal and recruitment.

Help develop and shape the departments through audit and evaluation.

Communicate effectively with all staff members.

Key Tasks

The post holder will be expected to help develop, organise and manage the day-to-day workload of our busy Admin/Reception team.

This is a hands-on role to support all activities within the Admin/Reception team, and therefore the post holder would be expected to learn each task within the relevant department.

They may be responsible for assigning tasks, supporting and mentoring staff, monitoring performance and accuracy, dealing with queries and reporting to the IT & Data Manager/Assistant Practice Manager with any concerns.

They will be responsible for implementing agreed practice policies, ensuring processes are completed correctly and efficiently.

Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.

Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

Establish strong working relationships with GPs and practice teams and work collaboratively across each department.

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Contribute to the wider aims and objectives of the PCN to improve and support primary care.

Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.