Practice Manager

Job description

Job responsibilities

Key responsibilities

Strategic Planning

• Keep abreast of current affairs and identify potential opportunities and threats
• Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate

• Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives
• Assist the practice in developing its role within the wider community and assist with forging links with other local practices and relevant agencies, in particular working collaboratively with the North Shields PCN and the Tyne Health GP Federation
• Formulate objectives and research and develop ideas for future practice development
• To represent the practice at PCN, federation, locality and clinical commissioning group meetings as required

• To make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income

Finance

Responsible for the finances of the practice

• Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with
• Supporting the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
• Directly contributing to profit improvement by exploring areas for increasing income and reducing costs.
• Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level
• Development and control of practice budgets and financial systems
• Preparation of financial budgets and cash-flow forecasts
• Liaising with accountant, bank and business insurance companies as appropriate or as directed by the Partners
• Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes
• Liaising with the CCG and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
• Managing the Partners drawings in consultation with the accountant

Human Resources

Overall responsibility for all aspects of HR, including;

• Recruitment and selection of staff working including contracts of employment and job descriptions
• Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary

• Be aware of current employment legislation
• To develop and maintain good employee/employer relationships
• To ensure that members of the existing staff team are aware of any changes that occur in the practice
• To maintain good communication at all times with the practice team
• To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
• To implement pay rises/scales and increments at the appropriate time
• Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
• To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care
• To ensure that suitable facilities are available to enable all staff to work within the practice
• Be responsible for the health and safety policy and its implementation
• Facilitate the development of a multi-disciplinary effective primary health care team

Information Technology

• Ensure the update of appropriate information governance systems
• Ensure all Practice IT and telephone systems are functioning effectively
• Ensure the IG and DSP toolkit requirements are met
• Keep abreast of new technology and ensure existing IT is used to its full potential

Patient Services

• Ensure that the Practice complies with NHS contractual obligations in relation to patient care
• Maintain registration policies and monitor patient turnover and capitation
• Oversee effective appointment systems
• Routinely monitor and assess practice performance against patient access and demand targets
• Manage the complaints management system in partnership with the executive team
• Ensure the management of the significant events system
• Together with the partners, maintain the Patient Participation Group

Premises and Equipment

• Responsible for the management of the building
• Represent the practice to negotiate leasing contracts and their renewals
• Liaise with NHSE in notional rent review (every 3 years)
• Ensure property owned by the partners is safe, effective and fit for purpose
• Responsible for planning and premises expansion projects

CQC

• Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards
• Lead on preparation of any new CQC inspection

Communication

• Ensure compliance with the latest NHS recommendations and GDPR
• Understand the practice communication systems
• Build/maintain good working relationships with the NHSE, CCG, hospitals, community agencies, other GP practices, North Shields PCN, Tyne Health GP Federation, pharmacists, voluntary and private organisations
• Represent the practice at meetings and seminars
• Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation
• Present a professional image and always promote the practice
• Share skills and expertise with others

Miscellaneous

• Other duties which may be decided upon by the partners from time to time.

Person Specification

Qualifications

Essential

• Evidence of a sound education to A level standard or equivalent
• Evidence of a commitment to continuing professional development

Desirable

• Degree level certification
• Relevant management HR or finance qualification

Experience

Essential

• Experience and success of communicating with and managing people
• Experience of working in teams; able to promote teamwork and employee satisfaction
• Working in a computer environment
• Financial management experience including understanding of spread sheets
• Experience as a business manager, with knowledge of employment law and small business accounts

Desirable

• Management experience in the NHS or in practice management
• Experience of strategic business planning
• Experience of working with regulatory bodies and preparing for inspections

Skills

Essential

• A solutions focused approach to problem solving
• Intelligent with a fast learning ability
• Effective communication (oral and written) and excellent inter-personal skills
• Approachable with the ability to listen and empathise
• Delegation and empowerment of staff
• Appropriate IT skills
• Leadership skills, including excellent people management skills
• Good time management
• Computer literate
• Customer service and complaints resolution
• Negotiating and managing conflict
• Able to manage change and cope with pressure
• Networking and facilitation
• Motivational

Desirable

• Project management
• Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Collingwood Health Group

Address

Collingwood Surgery

Hawkeys Lane

North Shields

Tyne And Wear

NE29 0SF

Employer's website

https://collingwoodsurgery.nhs.uk/ (Opens in a new tab)