Job summary
We are looking to recruit a
confident, friendly, enthusiastic and hard-working staff to join our reception and
admin teams at a Preston-based GP surgery. It is an exciting time to join us
when we have recently relocated to a much bigger and better premises in Brownedge
Road, Lostock Hall and our patient list, staff team and range of services are
expanding. The historic building is a lovely place to work, with spacious
consulting rooms and offices and a beautiful garden setting.
We are looking for reception staff who
enjoy a busy and demanding role on the frontline, welcoming patients to the
practice and are able to calmly manage a high volume of telephone calls. And admin
staff used to working efficiently, accurately and respecting confidentiality in
a professional, focused environment.
Main duties of the job
We want to recruit someone who
can demonstrate from their previous experience that they have excellent skills
in communication, accurate and methodical computer data inputting, team work
and customer / patient care.
You must feel comfortable using on-screen booking and data systems. Our clinical system is EMIS Web and preference will be given to applicants with an experience of using this system previously in a GP surgery.
Some experience of managing or
processing patient referrals would be a distinct advantage.
About us
We like to think of ourselves as a friendly organisation that cares for its staff. We are ambitious, growing and developing, but not so large that relationships with staff become impersonal. We like to create a pride in the building and its history, our place in the community, a passion for developing staff and patients through wellbeing as well as medicine and a focus on enjoying life, culture, nature and our families.
Job description
Job responsibilities
Administrator
To code additions to the patient
record according to agreed procedures
To undertake data / patient note tasks
as directed by clinicians and the Practice Manager
To process referrals according to
set procedures in a timely and accurate matter
To assist with the processing and
return of request for medical records and reports
To assist in preparing and issuing
of letters to patients and other agencies
Receptionist
To offer patients an appointment
booking service, by phone and face-to-face, in a polite, helpful and
professional manner
To administer the computerised
appointment booking system
To answer patient and staff
enquiries with the support of other practice staff as necessary
To prepare repeat prescriptions in
accordance with the practice policies and protocols.
To undertake all tasks associated
with the day-to-day running of the computer and telephone systems in
relation to patient appointments and enquiries
To open up the premises when
required at the start of the day and make all necessary preparation to
receive patients. To secure the premises at the end of the day.
Job description
Job responsibilities
Administrator
To code additions to the patient
record according to agreed procedures
To undertake data / patient note tasks
as directed by clinicians and the Practice Manager
To process referrals according to
set procedures in a timely and accurate matter
To assist with the processing and
return of request for medical records and reports
To assist in preparing and issuing
of letters to patients and other agencies
Receptionist
To offer patients an appointment
booking service, by phone and face-to-face, in a polite, helpful and
professional manner
To administer the computerised
appointment booking system
To answer patient and staff
enquiries with the support of other practice staff as necessary
To prepare repeat prescriptions in
accordance with the practice policies and protocols.
To undertake all tasks associated
with the day-to-day running of the computer and telephone systems in
relation to patient appointments and enquiries
To open up the premises when
required at the start of the day and make all necessary preparation to
receive patients. To secure the premises at the end of the day.
Person Specification
Qualifications
Essential
- GCSE, NVQ or equivalent qualifications to demonstrate literacy, numeracy and basic computer skills
Desirable
- Certificates for training in a health context e.g. infection control, data security, equality and diversity, chaperoning
- Customer care and IT training certificates
Experience
Essential
- Working with patients or residents in a health or care setting
- Team work
- Experience of using computerised data systems
- Telephone work in a customer / patient context
Desirable
- Working at a GP practice
- Using EMIS patient system or a close equivalent
- Experience of processing referrals for patients or residents
Skills / attitude
Essential
- Ability to demonstrate empathy and understanding for vulnerable people.
- Ability to communicate and negotiate with someone who is stressed and anxious
Desirable
- Ability to prioritise and follow complex protocols
Person Specification
Qualifications
Essential
- GCSE, NVQ or equivalent qualifications to demonstrate literacy, numeracy and basic computer skills
Desirable
- Certificates for training in a health context e.g. infection control, data security, equality and diversity, chaperoning
- Customer care and IT training certificates
Experience
Essential
- Working with patients or residents in a health or care setting
- Team work
- Experience of using computerised data systems
- Telephone work in a customer / patient context
Desirable
- Working at a GP practice
- Using EMIS patient system or a close equivalent
- Experience of processing referrals for patients or residents
Skills / attitude
Essential
- Ability to demonstrate empathy and understanding for vulnerable people.
- Ability to communicate and negotiate with someone who is stressed and anxious
Desirable
- Ability to prioritise and follow complex protocols
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
