Job summary
To
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as
required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
Main duties of the job
We
are looking to recruit an enthusiastic, friendly and reliable medical
receptionist to join The Dawley Family.
The post
holder(s) will greet patients on entry to the practice and on the telephone and
provide a point of communication between patients, doctors and other medical
staff.
Duties will
involve:
Dealing with all patient/visitor enquiries
Using appointment systems to book appointments and
recalls
Explaining practice arrangements to new and temporary
patients
Receiving and making telephone calls, taking messages
as required
Ensuring consulting rooms and waiting areas are
prepared and kept tidy each day
Maintain strict confidentiality at all times.
Skills/abilities
required:
Excellent customer service skills
Good standard of general education
Excellent communication skills both oral and written
I.T. Literate
General Practice experience desirable
Excellent organisation skills
Flexible and adaptable
Self motivated
Please see the job description for full information
A DBS check will
be requested for the successful applicant.
Application by CV. Closing date Tuesday 25th November 2025 with interviews week commencing 8thDecember 2025.
About us
The surgery is
located in Dawley, which is part of Telford in the county of Shropshire.
Telford is a new town, some 15 miles from the market town of Shrewsbury and 35
miles from Birmingham. Telford has good
rail and road connections, with the motorway providing good access to all parts
of the Midlands and the country.
The full postal
address of the practice is : Webb House,
King Street Dawley, Telford, Shropshire. TF4 2AA
Please see supporting documents 'Dawley Practice Profile' for more information about the surgery.
Job description
Job responsibilities
Medical receptionist is responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
For more information please see supporting document 'Job Description'
Job description
Job responsibilities
Medical receptionist is responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
For more information please see supporting document 'Job Description'
Person Specification
Skills
Essential
- Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
- EMIS / Docman user skills
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care, or customer service setting
Desirable
- Experience of administrative duties
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
Desirable
- Flexibility to work outside of core office hours
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care or Business Administration
Personal Qualities
Essential
- Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Person Specification
Skills
Essential
- Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
- EMIS / Docman user skills
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care, or customer service setting
Desirable
- Experience of administrative duties
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
Desirable
- Flexibility to work outside of core office hours
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care or Business Administration
Personal Qualities
Essential
- Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.