Job summary
The role of the Workflow Administrator is to process
clinical correspondence safely, ensuring that it is accurately coded. You will
ensure you pass appropriate issues to GPs and other members of the practice
clinical team in line with agreed clinical protocols. The post holder will be
processing practice correspondence (paper, electronic and e mail) and attaching
it to the patient record. The post holder will be required to accurately code
diagnoses, procedures and investigations, identifying and carrying out actions.
Main duties of the job
Process clinical correspondence (paper, electronic and
email) attaching it to the patient record
Accurately Read/SNOMED code diagnoses, procedures and
investigations, other specific actions as per the practice protocols
Pass appropriate issues to GPs and other members of the
practice clinical team and non-clinical teams
Identify the complex or higher risk areas that require
input or knowledge from the clinical team (this includes safeguarding issues)
Work to the agreed practice protocols
Receive feedback on work including the Workflow audit from
the Practices GP Workflow Team Leader
Develop a close working relationship with the GP Workflow
Lead to identify other potential improvements
Any other duties deemed commensurate with the level of the
post, for example:
Recording patients' Blood pressure readings
INR Reports weekly inputting weekly figures from community
pharmacy
Audit Workflow letters every 3 months to ensure coding
is correct
Code CNB (child not brought) and report monthly to lead
safeguarding GP
Arrange Appt/blood test if requesting on letter text
patient and task reception to arrange if letter requests
Task Long Term Conditions team if patient requires
monitoring bloods. If letters require
bloods in 3-6-9 months, task LTC group
Check emails on a daily basis. Pull across the workflow emails and allocate
the other emails to the relevant inboxes
Complaints via email Acknowledge the email then send
to Practice Manager/ Assistant Practice Manager
About us
We believe that the primary importance is our people. We as
a team are committed to 5 values in everything we do: CARE ACCOUNTABILITY
INNOVATION RESPECT EXCELLENCE.
In our quest for continual improvement and to better manage
the challenges facing healthcare providers, we embrace innovation.
Our values mean that all West Park Surgery employees
approach their work with a conscience and patients are our priority. We are all
accountable for our work and our organisation supports our staff to have the
confidence to take responsibility in their roles.
Excellence is at the heart of everything that we do.
You will be joining an established team, with a patient
population of 16,670. To help meet the challenges, demands of the rapidly
changing nature of general practice which includes 4 partners, 7 salaried GP's,
2x ANP's, 1 NP, Pharmacist, Pharmacy technician, 4 Practice Nurses and 1 HCA,
Group Practice Manager, Practice Manager, Assistant Practice Manager, 3
Secretaries, Workflow and Care Navigation Team.
We form part of Erewash Health Partnership (involving 8
practices)
Previous primary care experience would be an advantage. This
is an excellent opportunity for the right candidate.
Job description
Job responsibilities
We are looking to recruit a Workflow Administrator to join
our friendly, innovative, busy practice based in Long Eaton.
The role of the Workflow Administrator is to process
clinical correspondence safely, ensuring that it is accurately coded. You will
ensure you pass appropriate issues to GPs and other members of the practice
clinical team in line with agreed clinical protocols. The post holder will be
processing practice correspondence (paper, electronic and e mail) and attaching
it to the patient record. The post holder will be required to accurately code
diagnoses, procedures and investigations, identifying and carrying out actions.
Main duties of the job
1.Process clinical correspondence (paper, electronic and
email) attaching it to the patient record,
2.Accurately Read/SNOMED code diagnoses, procedures and
investigations, other specific actions as per the practice protocols
3.Pass appropriate issues to GPs and other members of the
practice clinical team and non-clinical teams
4.Identify the complex or higher risk areas that require
input or knowledge from the clinical team (this includes safeguarding issues)
5.Work to the agreed practice protocols
6.Receive feedback on work including the Workflow audit from
the Practices GP Workflow Team Leader
7.Develop a close working relationship with the GP Workflow
Lead to identify other potential improvements
8.Any other duties deemed commensurate with the level of the
post, for example:
9. Recording patients' Blood pressure readings
10. INR Reports weekly inputting weekly figures from community
pharmacy.
11. Audit Workflow letters every 3 months to ensure coding
is correct.
12. Code CNB (child not brought) and report monthly to lead
safeguarding GP.
13. Arrange Appt/blood test if requesting on letter text
patient and task reception to arrange if letter requests.
14. Task Long Term Conditions team if patient requires
monitoring bloods. If letters require
bloods in 3-6-9 months, task LTC group.
15. Check emails on a daily basis. Pull across the workflow emails and allocate
the other emails to the relevant inboxes.
16. Complaints via email Acknowledge the email then send
to Practice Manager/ Assistant Practice Manager
17. General Office support
18. Meetings monthly attend to update where we are each
month.
Job description
Job responsibilities
We are looking to recruit a Workflow Administrator to join
our friendly, innovative, busy practice based in Long Eaton.
The role of the Workflow Administrator is to process
clinical correspondence safely, ensuring that it is accurately coded. You will
ensure you pass appropriate issues to GPs and other members of the practice
clinical team in line with agreed clinical protocols. The post holder will be
processing practice correspondence (paper, electronic and e mail) and attaching
it to the patient record. The post holder will be required to accurately code
diagnoses, procedures and investigations, identifying and carrying out actions.
Main duties of the job
1.Process clinical correspondence (paper, electronic and
email) attaching it to the patient record,
2.Accurately Read/SNOMED code diagnoses, procedures and
investigations, other specific actions as per the practice protocols
3.Pass appropriate issues to GPs and other members of the
practice clinical team and non-clinical teams
4.Identify the complex or higher risk areas that require
input or knowledge from the clinical team (this includes safeguarding issues)
5.Work to the agreed practice protocols
6.Receive feedback on work including the Workflow audit from
the Practices GP Workflow Team Leader
7.Develop a close working relationship with the GP Workflow
Lead to identify other potential improvements
8.Any other duties deemed commensurate with the level of the
post, for example:
9. Recording patients' Blood pressure readings
10. INR Reports weekly inputting weekly figures from community
pharmacy.
11. Audit Workflow letters every 3 months to ensure coding
is correct.
12. Code CNB (child not brought) and report monthly to lead
safeguarding GP.
13. Arrange Appt/blood test if requesting on letter text
patient and task reception to arrange if letter requests.
14. Task Long Term Conditions team if patient requires
monitoring bloods. If letters require
bloods in 3-6-9 months, task LTC group.
15. Check emails on a daily basis. Pull across the workflow emails and allocate
the other emails to the relevant inboxes.
16. Complaints via email Acknowledge the email then send
to Practice Manager/ Assistant Practice Manager
17. General Office support
18. Meetings monthly attend to update where we are each
month.
Person Specification
Qualifications
Essential
- Essential
- Experience in Workflow Administrator duties.
- Qualifications GCSE in Maths & English.
Desirable
- Desirable
- Admin/management qualification
Experience
Essential
- Experience in Workflow Administrator duties.
Person Specification
Qualifications
Essential
- Essential
- Experience in Workflow Administrator duties.
- Qualifications GCSE in Maths & English.
Desirable
- Desirable
- Admin/management qualification
Experience
Essential
- Experience in Workflow Administrator duties.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
