LTCC Long Term Conditions Coordinator

West Park Surgery

The closing date is 07 April 2025

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Job summary

Job summary:

The purpose of the role is to:

As a Long Term Conditions Coordinator you will be responsible for recalling and inviting patients with long term health conditions for their annual reviews, enabling patients to access health, social care and wellbeing services, professionals and information tailored to their individual needs.

You will guide each patient through the various pathways and processes, facilitating actions and liaising as required.

The Long Term Conditions Coordinator is a key member of the Practice working in tandem with the GPs, the nursing, administrative, reception and pharmacy teams. They play an important role in improving healthcare outcomes for patients in the practice and managing aspects of the Quality and Outcomes Framework such as long-term condition management (QOF).

Main duties of the job

Main duties of the role - Please see the Job description for the full list of the Long Term Conditions Coordinator.

About us

We believe that the primary importance is our people. We as a team are committed to 5 values in everything we do:CARE ACCOUNTABILITY INNOVATION RESPECT EXCELLENCE.

In our quest for continual improvement and to better manage the challenges facing healthcare providers, we embrace innovation.Our values mean that all West Park Surgery employees approach their work with a conscience and patients are our priority. We are all accountable for our work and our organisation supports our staff to have the confidence to take responsibility in their roles.Excellence is at the heart of everything that we do.

Date posted

24 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3642-25-0001

Job locations

Long Eaton Health Centre

Midland Street

Long Eaton

Nottingham

NG10 1RY


West Park Surgery

Cranfleet Way

Long Eaton

Nottingham

NG10 3RJ


Job description

Job responsibilities

Job description

WEST PARK SURGERY

Long Eaton Health Centre Site, Midland Street, Long Eaton, Nottingham, NG10 1RY

Park View Site, Cranfleet Way, Long Eaton, Nottingham, NG10 3RJ

T: 0115 8554200

E: ddicb.westparksurgery@nhs.net

W: www.westparksurgery.com

JOB DESCRIPTION

JOB TITLE: LTCC Long Term Conditions Coordinator

REPORTS TO: Practice Pharmacist/QOF Lead

HOURS: 1 position available at 24 hours

Needs to be fully flexible between the hours of

8.00 am 6.30 pm Monday to Friday

Duties may be varied from time to time under the direction of the QOF lead dependent on current and evolving Practice workload and staffing levels:

You will be working with the practice to identify cohorts of patients who require annual reviews

Contact and work with these patients to organise review appointments

Check and ensure each patient understand and considers the options and choices available to them

Collate patient data with best practice and upload and regularly update the patient record.

Create, amend and use searches within the clinical system to identify cohorts of patients

Create, amend and produce letter/text templates for the individual practices.

Produce protocols and spreadsheets to provide audit

Assist the patient to navigate and progress through the relevant pathways, processes and systems, answering patient questions, making phone-calls, appointments, arrangements for care, liaising with professionals, service personnel and wider stakeholders.

Implement a process for safety-netting at the practice, so patients are followed up effectively

Ensure that knowledge of clinical IT systems is up to date and ensure the effective utilisation of these systems.

Be familiar with, and maintain up to date knowledge of the GP Services, in particular regarding QOF

Work in a safe and organised manner

Undertake mandatory training

Comply with Data Protection and Information Governance regulations and policies

Job description

Job responsibilities

Job description

WEST PARK SURGERY

Long Eaton Health Centre Site, Midland Street, Long Eaton, Nottingham, NG10 1RY

Park View Site, Cranfleet Way, Long Eaton, Nottingham, NG10 3RJ

T: 0115 8554200

E: ddicb.westparksurgery@nhs.net

W: www.westparksurgery.com

JOB DESCRIPTION

JOB TITLE: LTCC Long Term Conditions Coordinator

REPORTS TO: Practice Pharmacist/QOF Lead

HOURS: 1 position available at 24 hours

Needs to be fully flexible between the hours of

8.00 am 6.30 pm Monday to Friday

Duties may be varied from time to time under the direction of the QOF lead dependent on current and evolving Practice workload and staffing levels:

You will be working with the practice to identify cohorts of patients who require annual reviews

Contact and work with these patients to organise review appointments

Check and ensure each patient understand and considers the options and choices available to them

Collate patient data with best practice and upload and regularly update the patient record.

Create, amend and use searches within the clinical system to identify cohorts of patients

Create, amend and produce letter/text templates for the individual practices.

Produce protocols and spreadsheets to provide audit

Assist the patient to navigate and progress through the relevant pathways, processes and systems, answering patient questions, making phone-calls, appointments, arrangements for care, liaising with professionals, service personnel and wider stakeholders.

Implement a process for safety-netting at the practice, so patients are followed up effectively

Ensure that knowledge of clinical IT systems is up to date and ensure the effective utilisation of these systems.

Be familiar with, and maintain up to date knowledge of the GP Services, in particular regarding QOF

Work in a safe and organised manner

Undertake mandatory training

Comply with Data Protection and Information Governance regulations and policies

Person Specification

Qualifications

Essential

  • Person Specification
  • Experience
  • Essential
  • Understanding of service user confidentiality
  • Experience of administrative duties
  • Knowledge and skills
  • Essential
  • Proven record of excellent written and verbal communication skills as well as interpersonal skills.
  • Able to deal with patients sensitively.
  • Able to work as part of a team.
  • Able to prioritise and manage own workload.

Desirable

  • Desirable
  • Experience of working with Quality Outcome Framework (QOF) targets
  • Experience of working in an NHS or social care organisation
  • Use of SystmOne
  • Knowledge and skills
  • Desirable
  • Experience of using Ardens templates/ Ardens manager software.
Person Specification

Qualifications

Essential

  • Person Specification
  • Experience
  • Essential
  • Understanding of service user confidentiality
  • Experience of administrative duties
  • Knowledge and skills
  • Essential
  • Proven record of excellent written and verbal communication skills as well as interpersonal skills.
  • Able to deal with patients sensitively.
  • Able to work as part of a team.
  • Able to prioritise and manage own workload.

Desirable

  • Desirable
  • Experience of working with Quality Outcome Framework (QOF) targets
  • Experience of working in an NHS or social care organisation
  • Use of SystmOne
  • Knowledge and skills
  • Desirable
  • Experience of using Ardens templates/ Ardens manager software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Park Surgery

Address

Long Eaton Health Centre

Midland Street

Long Eaton

Nottingham

NG10 1RY


Employer's website

https://westparksurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

West Park Surgery

Address

Long Eaton Health Centre

Midland Street

Long Eaton

Nottingham

NG10 1RY


Employer's website

https://westparksurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Debra Lewsley

debra.lewsley@nhs.net

01158554200

Date posted

24 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3642-25-0001

Job locations

Long Eaton Health Centre

Midland Street

Long Eaton

Nottingham

NG10 1RY


West Park Surgery

Cranfleet Way

Long Eaton

Nottingham

NG10 3RJ


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