Medical Secretary

City Way Medical Practice

Information:

This job is now closed

Job summary

Why City Way Medical Practice?

  • Supportive and Collaborative Environment:We prioritise teamwork and employee well-being, offering a positive and balanced work environment. You'll work alongside friendly and productive colleagues in a collaborative atmosphere.
  • Variety and Challenge:Our practice cares for a diverse patient population, providing various appointment options (face-to-face, telephone, video) to cater to patient needs. You'll be able to learn and grow in a fast-paced medical setting.
  • Professional Development: We are committed to your professional growth. You'll have opportunities for continuous learning and development through training programs and mentorship.

Main duties of the job

What You'll Do:

  • Administrative Support:Provide comprehensive administrative support to cliniciansand other healthcare professionals.
  • Patient Management: Manage patient appointments, medical records, and referrals efficiently using the Electronic Referral System (ERS).
  • Communication: Answer incoming phone calls and effectively manage all inquiries (phone, email, in-person).
  • Documentation: Prepare correspondence, medical documentation, and maintain accurate referral databases.
  • Administrative Tasks:Support clinical staff with general administrative tasks as requested.
  • Communication & Coordination: Liaise with external agencies (hospitals, community services) to ensure smooth referral processing.
  • Organisation & Efficiency: Maintain a clean, tidy, and effective working area.
  • Meeting Support: Arrange meetings, take minutes, and manage all administrative queries.
  • EssentialSkills: Proficient in audiotyping (touch-typing) and utilising electronic medical records systems.

About us

City Way Medical Practice, a forward-thinking training practice located in the historic town of Rochester, is seeking a motivated Medical Secretary to join our dynamic team.

We Offer:

  • Competitive salary.
  • Opportunity to work in a modern and progressive medical practice.
  • Supportive and collaborative work environment.
  • Opportunities for professional development and growth.

Date posted

20 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A3639-25-0000

Job locations

65 – 67 City Way

Rochester

ME1 2AY


Job description

Job responsibilities

Role Overview:

We seek an experienced and motivated Medical Secretary to join our dynamic team. As a key member of the administrative staff, you will provide comprehensive secretarial and administrative support to ensure the smooth operation of the practice. Your role will facilitate effective communication between healthcare professionals, patients, and external organisations.

Key Responsibilities:

  • Administrative Support:

    • Prepare, type, and distribute correspondence, medical reports, and referral letters using medical terminology.
    • Handle emails, telephone calls, and other correspondence promptly and professionally.

  • Patient Liaison:

    • Schedule and coordinate patient appointments, referrals, and follow-ups.
    • Address patient inquiries and resolve administrative issues with discretion and sensitivity.

  • Document Management:

    • Maintain accurate and up-to-date patient records using the practice's clinical system (e.g., EMIS).
    • Process referrals through e-Referral Service (e-RS) and other online platforms.

  • Coordination:

    • Liaise with hospitals, laboratories, and other healthcare providers to ensure efficient communication and patient care.
    • Support the clinical team with administrative tasks to optimise workflow.

  • Confidentiality:

    • Adhere to GDPR and data protection regulations to maintain patient confidentiality at all times.

Job description

Job responsibilities

Role Overview:

We seek an experienced and motivated Medical Secretary to join our dynamic team. As a key member of the administrative staff, you will provide comprehensive secretarial and administrative support to ensure the smooth operation of the practice. Your role will facilitate effective communication between healthcare professionals, patients, and external organisations.

Key Responsibilities:

  • Administrative Support:

    • Prepare, type, and distribute correspondence, medical reports, and referral letters using medical terminology.
    • Handle emails, telephone calls, and other correspondence promptly and professionally.

  • Patient Liaison:

    • Schedule and coordinate patient appointments, referrals, and follow-ups.
    • Address patient inquiries and resolve administrative issues with discretion and sensitivity.

  • Document Management:

    • Maintain accurate and up-to-date patient records using the practice's clinical system (e.g., EMIS).
    • Process referrals through e-Referral Service (e-RS) and other online platforms.

  • Coordination:

    • Liaise with hospitals, laboratories, and other healthcare providers to ensure efficient communication and patient care.
    • Support the clinical team with administrative tasks to optimise workflow.

  • Confidentiality:

    • Adhere to GDPR and data protection regulations to maintain patient confidentiality at all times.

Person Specification

Experience

Essential

  • Previous experience as a medical secretary or in a similar administrative role within a healthcare setting.
  • Proficiency in medical terminology and clinical systems (e.g., EMIS, Docman).
  • Excellent communication and interpersonal skills.
  • Strong organisational and multitasking abilities.
  • Attention to detail and ability to work under pressure in a fast-paced environment.

Desirable

  • Experience in a GP surgery or primary care setting.
  • Knowledge of e-Referral Service (e-RS).

Qualifications

Desirable

  • Certification in medical administration or secretarial studies.
  • Medical Terminology certification.
Person Specification

Experience

Essential

  • Previous experience as a medical secretary or in a similar administrative role within a healthcare setting.
  • Proficiency in medical terminology and clinical systems (e.g., EMIS, Docman).
  • Excellent communication and interpersonal skills.
  • Strong organisational and multitasking abilities.
  • Attention to detail and ability to work under pressure in a fast-paced environment.

Desirable

  • Experience in a GP surgery or primary care setting.
  • Knowledge of e-Referral Service (e-RS).

Qualifications

Desirable

  • Certification in medical administration or secretarial studies.
  • Medical Terminology certification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Way Medical Practice

Address

65 – 67 City Way

Rochester

ME1 2AY


Employer's website

https://www.citywaymedicalpractice.co.uk (Opens in a new tab)

Employer details

Employer name

City Way Medical Practice

Address

65 – 67 City Way

Rochester

ME1 2AY


Employer's website

https://www.citywaymedicalpractice.co.uk (Opens in a new tab)

For questions about the job, contact:

Deputy Practice Manager

Mark Stephenson

Mark.stephenson@nhs.net

01634843351

Date posted

20 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A3639-25-0000

Job locations

65 – 67 City Way

Rochester

ME1 2AY


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