Healthcare Assistant

Job description

Job responsibilities

Job Title: Healthcare Assistant

Location: Welby Group Medical Practice

Position Type: Full-time/Part-time

About Welby Group:

The Welby Group is dedicated to providing high-quality healthcare services to our community. We are committed to delivering exceptional patient care, upholding our core values, and fostering a positive and supportive working environment.

Job Summary:

To support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.

The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education whilst also supporting the administrative team on an as-required basis.

Key Responsibilities:

The following are the core responsibilities of the Healthcare Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Undertake new patient health checks

Support the practice nurse with health promotion programmes

Carry out baseline observations such as pulse oximitery, blood pressure, temperature and pulse rate, recording findings accurately

Facilitate routine and 24-hour BP monitoring, advising patients accordingly

Undertake wound care, dressings and other clinical tasks as required

Support the practice nurse with the management of chronic disease clinics

Carry out BMI checks as directed

Act as a chaperone as required

When trained, undertake venepuncture

When trained, administer flu vaccinations

When trained, carry out ear irrigation under the supervision of the practice nurse

Carry out ECGs as requested

Ensure specimens are recorded and ready for onward transportation

Provide support during minor operations as required

Ensure all clinical rooms are adequately stocked and prepared for each session

Ensure fridges are cleaned routinely in accordance with extant guidance

Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy

Deliver opportunistic health promotion where appropriate

Other responsibilities:

In addition to the primary responsibilities, the Healthcare Assistant may be requested to:

Participate in practice audit as directed by the audit lead

Participate in local initiatives to enhance service delivery and patient care

Support and participate in shared learning within the organisation

Complete opening and closing procedures in accordance with the duty rota

IT Systems:

• Handle telephone calls professionally.
• Proficiently use IT systems like SystmOne and AMGP.
• Handle printers and printing tasks.
• Utilize IT FAQ to troubleshoot issues when possible.
• Safely handle plug sockets and eliminate wire hazards.
• Maintain knowledge of wires/cables and their connections.
• Utilize various software and systems, including GP TeamNet, PeopleHR, Card Machine, and Labeltrace.
• Explain and assist patients in accessing online services.
• Follow protocols and action protocols as required.
• Utilize the Recall System effectively.
• Handle emails and manage the generic inbox.

Housekeeping:

• Maintain cleanliness and tidiness in the reception area and workspaces.
• Keep noticeboards and displayed patient information up to date.
• Ensure hand sanitizer is available for staff and patients.
• Clean and maintain medical equipment lent to patients.
• Record IT problems and contact NHS IT when necessary.
• Record stock/stationery levels and order supplies as required.
• Uphold premises health and safety standards and report issues.
• Ensure building security, including setting alarms and locking rooms.
• Follow opening and closing procedures.
• Prepare, stock, and maintain clinical rooms.
• Adhere to the practice's dress code.
• Keep mandatory training up to date.
• Maintain and record the cold chain for incoming vaccines/medications.
• Follow fire safety procedures.
• Handle samples and data logging, including monitoring fridges.

Values:

• Embrace Welby Group's working philosophy and collaborate with other internal sites.
• Understand and uphold 'The Welby Way' values.
• Maintain an open and honest approach with staff and patients.
• Go above and beyond for patients and support other staff members.
• Foster a no-blame culture and share mistakes to promote learning and improvement.
• Support the development of staff, systems, and processes.
• Collaborate with managers and team members to ensure adequate staffing levels during business hours.
• Treat staff and patients fairly and equitably, celebrating diversity.
• Maintain a positive, can-do attitude.
• Provide constructive feedback and participate in Welby Group Surveys.
• Actively work towards personal development and use constructive criticism for self-improvement.
• Contribute to the effective resolution of team conflicts in a respectful manner.
• Value, promote, and participate in a high standard of patient care.

Qualifications:

• Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
• Phlebotomy certification desirable
• Vaccination certification desirable
• Proficiency in using IT systems, including SystmOne and AMGP.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Knowledge of medical terminology is an advantage.
• Previous experience in a healthcare or receptionist role is preferred.

Note: This job description is intended as a guide and should not be considered an exhaustive list of responsibilities. Responsibilities may change to accommodate the needs of our Practices and its patients.

Person Specification

Experience

Essential

• NVQ Level 2 or equivalent qualification in Health and Social Care.
• Excellent communication and interpersonal skills.
• Compassionate and patient-centred approach to care.
• Ability to work effectively as part of a team.

Desirable

• Previous experience as a Healthcare Assistant or in a similar role is preferred but not mandatory.

Qualifications

Essential

• NVQ Level 2 or equivalent qualification in Health and Social Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Welby Group

Address

Cleveland Surgery

Vanessa Drive

Gainsborough

Lincolnshire

DN21 2UQ

Employer's website

https://www.thewelbypractice.co.uk/ (Opens in a new tab)