Receptionist

Craneswater Group Practice

The closing date is 06 December 2024

Job summary

We are looking for a Receptionist to join our dynamic and friendly team. In this high achieving practice only a stones throw away from Southsea seafront

This role is for 16 hours worked over 3 days.

Shifts are :

Mon 8-1pm

Tues 1-6.30pm

Fri 1-6.30pm

Two days are never the same within this exciting role.

You will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.

Main duties of the job

You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

About us

Our team of 43 is made up of six GP partners and one salaried GP. Three nurse practitioners, two practice nurses and two health care assistants. We have a list size of 11,500 patients worked over two sites. We are a training practice and continually develop all our team. If you are looking for part time work in an exciting reception role this could be the perfect position for you.

Date posted

26 November 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3637-24-0012

Job locations

34-36 Waverley Road

Southsea

Hampshire

PO5 2PW


Craneswater Group Practice

Salisbury Road

Southsea

Hampshire

PO49QX


Job description

Job responsibilities

Main duties of the job

The main duties of the role are:

  • Arrange appointments either face to face or via the telephone
  • Support clinical team working in the practice
  • Be the first point of contact for patients
  • Dealing with patient enquiries both by telephone or face to face
  • Providing patients/pharmacists repeat prescriptions
  • Monitor duty appointments

Administration

  • Dealing with patient tasks from Doctors in a pro-active manner
  • Entering details onto the patient computer medical records
  • Producing summary printouts and printed documentation as required by community staff, secondary care and the patient
  • Generating repeat prescriptions
  • Registering temporary and regular patients on to the computer system

General Duties

  • locking doors, security alarms where relevant. Complying with Data protection and smartcard security
  • Ensure confidentiality at all times
  • Infection control, ensuring reception is compliant
  • Comply and familarise yourself with the practice's policies and procedures
  • Carry out any reasonable request by doctors and managers

Job description

Job responsibilities

Main duties of the job

The main duties of the role are:

  • Arrange appointments either face to face or via the telephone
  • Support clinical team working in the practice
  • Be the first point of contact for patients
  • Dealing with patient enquiries both by telephone or face to face
  • Providing patients/pharmacists repeat prescriptions
  • Monitor duty appointments

Administration

  • Dealing with patient tasks from Doctors in a pro-active manner
  • Entering details onto the patient computer medical records
  • Producing summary printouts and printed documentation as required by community staff, secondary care and the patient
  • Generating repeat prescriptions
  • Registering temporary and regular patients on to the computer system

General Duties

  • locking doors, security alarms where relevant. Complying with Data protection and smartcard security
  • Ensure confidentiality at all times
  • Infection control, ensuring reception is compliant
  • Comply and familarise yourself with the practice's policies and procedures
  • Carry out any reasonable request by doctors and managers

Person Specification

Qualifications

Essential

  • GCSE level 4/A to C in English

Experience

Essential

  • Worked within a customer/patient facing role

Desirable

  • Worked in primary care
  • Knowledge of system one
Person Specification

Qualifications

Essential

  • GCSE level 4/A to C in English

Experience

Essential

  • Worked within a customer/patient facing role

Desirable

  • Worked in primary care
  • Knowledge of system one

Employer details

Employer name

Craneswater Group Practice

Address

34-36 Waverley Road

Southsea

Hampshire

PO5 2PW


Employer's website

https://www.craneswatergp.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Craneswater Group Practice

Address

34-36 Waverley Road

Southsea

Hampshire

PO5 2PW


Employer's website

https://www.craneswatergp.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

HR Manager

Karen Moore

karen.moore63@nhs.net

02392828281

Date posted

26 November 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3637-24-0012

Job locations

34-36 Waverley Road

Southsea

Hampshire

PO5 2PW


Craneswater Group Practice

Salisbury Road

Southsea

Hampshire

PO49QX


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