Administrator and Trainee Dispenser

Job description

Job responsibilities

SILTON SURGERY

JOB DESCRIPTION

Administrator and Trainee Dispenser

At Silton Surgery we are seeking an additional member of staff to train as a qualified dispenser in our small dispensary and to work as a receptionist, being the first point of contact for patients.

Silton Surgery is a small, rural general practice with 2100 patients and an experienced group of staff including: 2 GP Partners, 2 Practice Nurses and 5 admin staff who dovetail a range of duties, including reception tasks, dispensing, administration, secretarial tasks and HCA roles (Health Care Assistant).

We are looking for someone with a professional attitude and excellent interpersonal skills and who will be able to interact positively with our patients, as well as with other members of the practice team. The ability to multi-task and keep calm under pressure are important in this role, as is attention to detail. A clear understanding of the confidential nature of dealing with patients is essential. We are a friendly, tight-knit team but flexibility is essential in this role as cross cover with other team members is required for holiday and sickness cover.

As every patient is unique, the practice is a complex place to work but full training will be provided. We use a computer system called Systm1 which is used at many GP practices across the country.

For the dispensary training, there is a nationally recognised qualification provided by

Buttercups training which the staff member will be expected to work towards, and it usually takes in the region of two years before sufficient experience has been attained to pass this and to allow unsupervised dispensing.

REGULAR HOURS: - 21* over 3 days

Mon Day Off

Tues 13:00 19:00

Weds Day Off

Thurs 08:30 15:00

Fri 08:30 17:00

*Flexible to cover extra hours and days if necessary.

DUTIES: -

Receive medication deliveries and update computer stock records.

Take details of requests for repeat medication - via phone and online requests

Dispense Patient medication, acute and repeat.

Answer the telephone and deal with enquiries.

Make appointments telephone and personal requests.

Register New and Temporary patients.

Take accurate note of any changes in patients personal details and update computer and written records.

Input data to computer system.

Scanning documents onto the computer system

Deal with patients collecting medication:

Give prescription form and ensure it is correctly completed.

Collect appropriate fees and record accurately.

Ensure that correct medication is given to the patient or their representative.

Ensure accurate records are kept of the above.

Lock-up of surgery if working at closing time, including switching off computers, printers, photocopiers, etc.

The successful candidate will need to be flexible and prepared to provide cover for holiday and sickness. She/he may need to do dispensing, on a day when she/he would normally be in reception, and vice versa.

Other duties as agreed with the GP Partners

EXPECTATIONS: - Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.

TRAINING: - Practice procedures, NVQ2 dispensing and Practice Computer

System (SystmOne) will be available.

SALARY: - £ 10.42 per hour, plus employers pension contribution of 14.38% within the NHS Pension scheme

Holiday: - 28 days per annum, pro-rata (to include bank holiday entitlements)

Please do not hesitate to contact the practice if you have any further questions about the role.

To apply for the role, we would be grateful if you could provide a CV along with a covering letter before the closing date of 4th September 2023

Person Specification

Flexibilty

Essential

• An ability to be flexible with hours is essential in this role as cross cover is required for annual leave and sickness.
• Basic IT skills and good telephone/ customer service skills are required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Silton Surgery

Address

Gillingham Road

Silton

Gillingham

Dorset

SP8 5DF

Employer's website

https://www.siltonsurgery.nhs.uk/ (Opens in a new tab)