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Jorvik Gillygate

Care Coordinator Administrator

The closing date is 10 October 2025

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Job summary

The Care Coordinator Administrator role is a critical and evolving position essential to supporting the practice in enhancing our patient services.

This exciting opportunity offers the chance to work closely with GPs and practice teams, providing call-handling and administrative support across a variety of activities within this vital role.

The interviews will be held 22/10/2025

Main duties of the job

This role is pivotal in ensuring seasonal targets are met by directly contacting patients via phone or AccuRx messaging.

The post holder will possess excellent communication and IT skills and will be responsible for running reports, contacting patients, and supporting the practice in achieving its targets.

About us

York City PCN is delighted to offer a great opportunity for a highly motivated Care Coordinator Administrator who wishes to join an exceptional primary care environment.

York City Primary Care Network (PCN) are two innovative GP practices Jorvik Gillygate and Dalton Terrace which are both situated within the York ring road

Our fantastic clinical team includes GPs, ACPs, Pharmacists, Physician Associates, Nurses, HCAs and Social Prescribes.

Details

Date posted

03 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3630-25-0022

Job locations

Woolpack House

The Stonebow

York

North Yorkshire

YO1 7NP


East Parade Medical Practice

89 East Parade

York

YO31 7YD


South Bank Medical Centre

175 Bishopthorpe Road

York

YO23 1PD


Job description

Job responsibilities

Contacting patients to increase uptake in various clinical areas to improve patient outcomes.

Production of reports for recalls and to book appointments for flu/covid and annual reviews.

Support with the admin and coding of patient records during flu/covid clinics.

Access external websites to arrange cervical smear appointments issuing disclaimers where required.

Code patient records for example, housebound patients, people who decline vaccines.

Issuing letters and texts message via ACCURX.

Book telephone appointments and inviting patients for various clinics including but not limited to baby immunisations, Blood Pressure, cervical smear clinics, shingles, RSV.

Patient deductions and preparing folders for Newly registered patients.

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Job description

Job responsibilities

Contacting patients to increase uptake in various clinical areas to improve patient outcomes.

Production of reports for recalls and to book appointments for flu/covid and annual reviews.

Support with the admin and coding of patient records during flu/covid clinics.

Access external websites to arrange cervical smear appointments issuing disclaimers where required.

Code patient records for example, housebound patients, people who decline vaccines.

Issuing letters and texts message via ACCURX.

Book telephone appointments and inviting patients for various clinics including but not limited to baby immunisations, Blood Pressure, cervical smear clinics, shingles, RSV.

Patient deductions and preparing folders for Newly registered patients.

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Person Specification

Knowledge and skills

Essential

  • Excellent communication skills - written and oral
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management with good Planning & Organising skills
  • Ability to work as a team member and autonomously
  • Good interpersonal skills

Desirable

  • Competent in the use of Office and Outlook

Experience

Essential

  • Administrative experience
  • Previous experience in telephone communication and customer patient interaction

Desirable

  • Experience of working in primary care
Person Specification

Knowledge and skills

Essential

  • Excellent communication skills - written and oral
  • Strong IT skills
  • Clear, polite telephone manner
  • Effective time management with good Planning & Organising skills
  • Ability to work as a team member and autonomously
  • Good interpersonal skills

Desirable

  • Competent in the use of Office and Outlook

Experience

Essential

  • Administrative experience
  • Previous experience in telephone communication and customer patient interaction

Desirable

  • Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jorvik Gillygate

Address

Woolpack House

The Stonebow

York

North Yorkshire

YO1 7NP


Employer's website

https://www.jorvikgillygatepractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Jorvik Gillygate

Address

Woolpack House

The Stonebow

York

North Yorkshire

YO1 7NP


Employer's website

https://www.jorvikgillygatepractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Assistant/Clinical Admin Manager

Sue Harris

sue.harris20@nhs.net

07964076233

Details

Date posted

03 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3630-25-0022

Job locations

Woolpack House

The Stonebow

York

North Yorkshire

YO1 7NP


East Parade Medical Practice

89 East Parade

York

YO31 7YD


South Bank Medical Centre

175 Bishopthorpe Road

York

YO23 1PD


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