Job summary
The GP receptionist is
responsible for undertaking a wide range of reception duties and providing
support to the multidisciplinary team. Duties may include, but are not limited
to, greeting and directing patients, effective use of the appointment system,
booking appointments, processing of personal information and assisting patients
as required.
Main duties of the job
To act as a central
point of contact for patients, the distribution of information, messages and
enquiries for the clinical team, liaising with the multidisciplinary team
member and external agencies such as secondary care and community service
providers.
About us
Market Cross Surgery is a long-established GP practice dedicated to providing high-quality, patient-centred primary care to the local community. Recently under new management, the surgery is focused on modernising its services, strengthening clinical capacity, and improving patient experience.
The practice offers a full range of general medical services, including routine and urgent appointments, chronic disease management, preventative health programmes, and access to a multidisciplinary team of healthcare professionals. With an emphasis on accessibility, safety, and continuity of care, Market Cross Surgery is committed to adopting innovative approaches, enhancing communication, and working collaboratively with local health partners to meet the evolving needs of its patients.
Job description
Job responsibilities
The core
responsibilities of the receptionist are as follows. On occasion, there may be
a requirement to carry out tasks not listed below, that are within the
reasonable scope of the role.
-
Maintain
and monitor practice appointment system
-
Process
personal, telephone and e-requests for appointments
-
Answer
incoming phone calls, dealing with the callers request appropriately
-
Signpost
patients to the correct service
-
Initiating
contact with and responding to, requests from patients, team members and
external agencies
-
Data entry
of new and temporary registrations and relevant patient information as
requested
-
Input data
as necessary onto patients healthcare records
-
Direct
requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors
letters
-
Manage all
queries as necessary in an efficient manner
-
Carry out
system searches as requested
-
Support
all clinical staff with general tasks as required
-
Photocopy
documentation as required
-
Maintain a
clean, tidy and effective working area
-
Monitor
and maintain the reception area and notice boards
In addition to the
core responsibilities, the Receptionist may be requested to;
1.
Action
incoming emails and correspondence as necessary
2.
Complete
opening and closing procedures in accordance with the rota
3.
Partake in
audit as directed by the audit lead
4.
Support
admin team, providing cover during absences
5.
Scan
patient related documents and attach scanned documents to patients healthcare
record
Job description
Job responsibilities
The core
responsibilities of the receptionist are as follows. On occasion, there may be
a requirement to carry out tasks not listed below, that are within the
reasonable scope of the role.
-
Maintain
and monitor practice appointment system
-
Process
personal, telephone and e-requests for appointments
-
Answer
incoming phone calls, dealing with the callers request appropriately
-
Signpost
patients to the correct service
-
Initiating
contact with and responding to, requests from patients, team members and
external agencies
-
Data entry
of new and temporary registrations and relevant patient information as
requested
-
Input data
as necessary onto patients healthcare records
-
Direct
requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors
letters
-
Manage all
queries as necessary in an efficient manner
-
Carry out
system searches as requested
-
Support
all clinical staff with general tasks as required
-
Photocopy
documentation as required
-
Maintain a
clean, tidy and effective working area
-
Monitor
and maintain the reception area and notice boards
In addition to the
core responsibilities, the Receptionist may be requested to;
1.
Action
incoming emails and correspondence as necessary
2.
Complete
opening and closing procedures in accordance with the rota
3.
Partake in
audit as directed by the audit lead
4.
Support
admin team, providing cover during absences
5.
Scan
patient related documents and attach scanned documents to patients healthcare
record
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Experience
Desirable
- Experience in a GP practice
- Experience with SystemOne
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Experience
Desirable
- Experience in a GP practice
- Experience with SystemOne
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
