Job summary
An exciting opportunity has arisen for a part-time Medical Receptionist to join our friendly Practice Team.
Market Cross Surgery is a busy expanding rural practice, situated in the pretty village of Corby Glen, which is approximately 15 minutes from Bourne & 20 minutes from Grantham
We value the members of our practice team, who all work extremely hard to offer an excellent service to our registered patients, which is currently in excess of 5,000 patients
If you are looking to join a committed team and can demonstrate the following, one of these roles may be for you
Please read on, for further details of the requirements
Excellent telephone & face to face customer service skills are essential, in order:
- To act as the main point of contact for patients and visitors attending the surgery
- To effectively and efficiently communicate with patients and external agencies over the telephone
- To effectively and efficiently communicate with all members of the Practice Team
- Maintain high levels of patient service and confidentiality at all times
- Computer literate (knowledge of SystmOne and Microsoft Word advantageous)
- Attention to detail and accuracy essential
- Previous General Practice experience preferred but not essential (relevant training would be given)
- Salary dependent on experience
Main duties of the job
The hours for this role are 18.25 hours per week, arranged as follows:
- Monday 0800 – 1200
- Tuesday 1400 – 1800
- Wednesday 1330 – 1830
- Thursday Day off
- Friday 0745 – 1300
In addition to the above contractual hours, it is essential you can provide flexibility to cover staff holiday/sickness, which would include your day off, when required. Cover for our weekday evening and Saturday Extended Access and Aesthetic clinics, is also required. Surgeries may also run late due to unforeseen circumstances, therefore, it may be necessary to stay beyond your contracted finish time, if this circumstance arises.
Please see attached job description for further details
About us
In return the practice can demonstrate a forward thinking Team approach:
- CQC rated GOOD (Feb 2020)
- 97% dispensing
- 5,000 + patients
- The Practice Clinical Team consists of 3 GP Partners, 2 Salaried GPs, Triage Nurse, 3 Practice Nurses and Phlebotomist. The Administrative Team includes, Managerial, Reception, Dispensary and Secretarial Teams.
- SystmOne is our clinical system, which we migrated to in July 2021. We are fully computerised.
- Medical Student Placements
- Consistently high QOF achievement
- Modern purpose built premises
- Successful Medical Aesthetics Clinic, which will encompass evening and weekend working
- Annual
Leave entitlement 5 weeks (pro-rata)
- Inclusion
in Pension Scheme
COVID-19
considerations - we are still taking precautions in order to protect our staff, patients and visitors to the practice, including wearing a
face covering, when inside the building. Applicants selected for interview would be fully informed of any
restrictions and instructions to follow on arrival at the Surgery
Job description
Job responsibilities
Receive patients and visitors in a polite and courteous manner both face to face and over the telephone
Receive and make telephone calls as required. Divert calls, take and communicate messages to members of the Surgery Clinical and Administrative Team
Take and communicate all messages accurately passing on to the appropriate clinician/team member in a timely manner
Take and communicate messages to and from External Agencies with whom we collaboratively work with; adhering to the strict confidentiality at all times
Provide accurate information regarding surgery times, appointments and the range of services available to both registered patients and those wishing to register with the Surgery. Signpost to the most appropriate member of the Practice Team if you are unable to deal with any requests for information
Ensure patient registration forms for both permanent and temporary patients are correctly completed and to input of new patients details on to computer system in a timely manner
Book appointments with the most appropriate clinician using the computerised clinical system (SystmOne) ensuring sufficient information is recorded
To maintain the computerised appointment system with time of arrival of patient
Ensure efficiency of the appointment system by monitoring the flow of patients into the consulting and treatment rooms. Communicate effectively and efficiently with patients and visitors in the waiting room if delays occur
Record requests for visits and ensure the Doctor or Nurse is informed of any urgent requests
To liaise with ambulance control for emergencies and urgent needs
Advise patients of relevant charges for private services. Generate invoices and take payments by both cash and card. Issue patient with receipt and record such transactions in the appropriate record book
Ensure that any complaints are directed to the Practice Manager in line with the practice procedure
Participate in all staff training and meetings appropriate to your role and as required by the practice
Flexibility to provide additional Reception cover for holidays and sickness is essential
Flexibility to provide additional cover in the event of holidays and sickness for both Extended Access and Glen Eden Aesthetics Clinics is essential; this will include evening and Saturday working
Deal with enquiries relating to Glen Eden Medical Aesthetics in line with the practice policy
Pass on information relating to urgent or unresolved problems at the end of your shift
Share in tea and coffee making for staff members
Maintain adequate supplies of registration and other forms ordered from PCSE (Primary Care Services England)
Ensure e-mails both to Reception and your own NHS Mail address are checked daily and acted upon accordingly
Ensure all outgoing mail is appropriately franked and ready for the daily collection by Royal Mail
Ensure all incoming correspondence/patient forms etc. are opened and circulated appropriately in a timely manner. Where applicable record in appropriate record book
Assist with electronic scanning of incoming patient correspondence
Receive samples from patients at Reception and record in appropriate record book.
Ensure correspondence for hospital is ready for daily collection by the courier
Tidy the waiting room and check the patient toilet areas at lunchtime and the end of day
Ensure end of day procedures are completed including securing the building
The above list is not exhaustive and additional duties may be required as specified
Job description
Job responsibilities
Receive patients and visitors in a polite and courteous manner both face to face and over the telephone
Receive and make telephone calls as required. Divert calls, take and communicate messages to members of the Surgery Clinical and Administrative Team
Take and communicate all messages accurately passing on to the appropriate clinician/team member in a timely manner
Take and communicate messages to and from External Agencies with whom we collaboratively work with; adhering to the strict confidentiality at all times
Provide accurate information regarding surgery times, appointments and the range of services available to both registered patients and those wishing to register with the Surgery. Signpost to the most appropriate member of the Practice Team if you are unable to deal with any requests for information
Ensure patient registration forms for both permanent and temporary patients are correctly completed and to input of new patients details on to computer system in a timely manner
Book appointments with the most appropriate clinician using the computerised clinical system (SystmOne) ensuring sufficient information is recorded
To maintain the computerised appointment system with time of arrival of patient
Ensure efficiency of the appointment system by monitoring the flow of patients into the consulting and treatment rooms. Communicate effectively and efficiently with patients and visitors in the waiting room if delays occur
Record requests for visits and ensure the Doctor or Nurse is informed of any urgent requests
To liaise with ambulance control for emergencies and urgent needs
Advise patients of relevant charges for private services. Generate invoices and take payments by both cash and card. Issue patient with receipt and record such transactions in the appropriate record book
Ensure that any complaints are directed to the Practice Manager in line with the practice procedure
Participate in all staff training and meetings appropriate to your role and as required by the practice
Flexibility to provide additional Reception cover for holidays and sickness is essential
Flexibility to provide additional cover in the event of holidays and sickness for both Extended Access and Glen Eden Aesthetics Clinics is essential; this will include evening and Saturday working
Deal with enquiries relating to Glen Eden Medical Aesthetics in line with the practice policy
Pass on information relating to urgent or unresolved problems at the end of your shift
Share in tea and coffee making for staff members
Maintain adequate supplies of registration and other forms ordered from PCSE (Primary Care Services England)
Ensure e-mails both to Reception and your own NHS Mail address are checked daily and acted upon accordingly
Ensure all outgoing mail is appropriately franked and ready for the daily collection by Royal Mail
Ensure all incoming correspondence/patient forms etc. are opened and circulated appropriately in a timely manner. Where applicable record in appropriate record book
Assist with electronic scanning of incoming patient correspondence
Receive samples from patients at Reception and record in appropriate record book.
Ensure correspondence for hospital is ready for daily collection by the courier
Tidy the waiting room and check the patient toilet areas at lunchtime and the end of day
Ensure end of day procedures are completed including securing the building
The above list is not exhaustive and additional duties may be required as specified
Person Specification
Qualifications
Essential
- Good Standard of General Education, including Maths & English
- Good numeracy/literacy skills
- Good IT skills
- Good communication skills
- Good understanding of confidentiality
Desirable
Experience
Essential
- Experience of customer/patient facing role
- Ability to work under pressure and multi-task
- Reliable and punctual Team player
- Trustworthy
- Flexibility to cover any periods of leave in Reception
Desirable
- Previous General Practice Experience
Person Specification
Qualifications
Essential
- Good Standard of General Education, including Maths & English
- Good numeracy/literacy skills
- Good IT skills
- Good communication skills
- Good understanding of confidentiality
Desirable
Experience
Essential
- Experience of customer/patient facing role
- Ability to work under pressure and multi-task
- Reliable and punctual Team player
- Trustworthy
- Flexibility to cover any periods of leave in Reception
Desirable
- Previous General Practice Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
