Receptionist

Job description

Job responsibilities

Arrive punctually at the beginning of your shift, and to lock up and secure the premises on leaving.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a local and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Assisting potential patients with the completion of new patient registration forms and other forms when necessary

Ensure all new patients are registered onto the computer system promptly and accurately.

Receive and make telephone calls as required and direct patients appropriately. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits onto the computer system ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Advise patients of relevant charges for private services, accept payment and issue a receipt for the same.

Book ambulances for patients as requested by the Doctors

Informing patients of test results as and when appropriate.

Monitoring patients in the waiting room and ensuring the area is kept safe and tidy.

Any other duties appropriate to the position which may reasonably be determined by the Partners or the Practice Manager.

Person Specification

Qualifications

Essential

• No formal qualification required but a demonstrable commitment to professional development and a desire to learn. Good keyboard skills including the use of Word and Email.

Desirable

• Ability to relate and communicate effectively with a diverse range of patients, their carers/relative and health care professionals. Experience of working with the public both face to face and on the telephone.

Experience

Essential

• Experience of working both face to face and on the telephone with the general public in a busy reception environment. Experience of dealing with a diverse range of people with differing needs and vulnerabilities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parkside Medical Centre

Address

Whalley Drive

Bletchley

Milton Keynes

Buckinghamshire

MK3 6EN

Employer's website

https://www.parksmed.co.uk/ (Opens in a new tab)