Job summary
Job Title: PRACTICE
MANAGER
Reports
to Business Manager
Responsible to The Partners
Job summary
The Practice Manager will be responsible for the
overall Operational management of the surgery, ensuring the efficient, safe, and effective
delivery of high-quality patient care. This includes human resources,
compliance with NHS and CQC regulations, and operational efficiency. The role
requires a proactive and adaptable leader with strong strategic and
organisational skills.
Main duties of the job
Key
Responsibilities
Work with GP partners and
Business Manager to develop and implement the practice's strategic vision.
Identify opportunities for
service improvement, business growth, and financial sustainability.
Oversee the day to day running
of the practice, ensuring smooth service delivery.
Develop and maintain policies,
procedures, and workflows to optimise efficiency.
Manage IT systems and data
security, ensuring compliance with GDPR.
Maximise income through the
Quality and Outcomes Framework (QOF), enhanced services, and funding
opportunities.
Responsibility
in relation to all aspects of building maintenance and security, landlords and
Estate
Oversee the recruitment,
induction, and ongoing management of staff.
Ensure all staff receive
appropriate training and development.
Maintain an effective workforce
plan to meet service demands.
Ensure compliance with CQC
standards and lead on inspections.
Oversee health and safety policies, risk assessments, and infection control
measures. Manage complaints, incidents, and patient feedback to improve service
quality.
About us
Our growing team is
looking for an enthusiastic and dedicated Practice Manager.
We are a friendly
well organised, high achieving,forward-thinking Practice that provides a good work life balance.
Practice
is situated on the beautiful, semi-rural Hampshire coast, offering excellent
local schools and a Waitrose in the local centre.
Job description
Job responsibilities
Key Responsibilities
Strategic and Business Management
Work with GP partners and Business Manager to develop and implement the practice's strategic vision.
Identify opportunities for service improvement, business growth, and financial sustainability.
Ensure the practice meets its contractual obligations within NHS regulations.
Operational Management
Oversee the day-to-day running of the practice, ensuring smooth service delivery.
Develop and maintain policies, procedures, and workflows to optimise efficiency.
Manage IT systems and data security, ensuring compliance with GDPR.
Ensure patient access and appointment systems meet demand effectively
Maximise income through the Quality and Outcomes Framework (QOF), enhanced services, and funding opportunities.
Responsibility in relation to all aspects of building maintenance and security, landlords and Estates
- Organise patient questionnaires.
- Oversee patient engagement and support the Patient Participation Group, Practice Website, social media and the appropriate marketing of the practice.
- Promote the use of patient online services
Human Resources and Staff Management
Oversee the recruitment, induction, and ongoing management of staff.
Ensure all staff receive appropriate training and development.
Implement and manage HR policies, including performance management, appraisals, and disciplinary procedures.
Maintain an effective workforce plan to meet service demands.
Oversee and manage the nursing team
Regulatory Compliance and Governance
Ensure compliance with CQC standards and lead on inspections. Maintain adherence to NHS contractual requirements and employment law.
Oversee health and safety policies, risk assessments, and infection control measures. Manage complaints, incidents, and patient feedback to improve service quality.
Job description
Job responsibilities
Key Responsibilities
Strategic and Business Management
Work with GP partners and Business Manager to develop and implement the practice's strategic vision.
Identify opportunities for service improvement, business growth, and financial sustainability.
Ensure the practice meets its contractual obligations within NHS regulations.
Operational Management
Oversee the day-to-day running of the practice, ensuring smooth service delivery.
Develop and maintain policies, procedures, and workflows to optimise efficiency.
Manage IT systems and data security, ensuring compliance with GDPR.
Ensure patient access and appointment systems meet demand effectively
Maximise income through the Quality and Outcomes Framework (QOF), enhanced services, and funding opportunities.
Responsibility in relation to all aspects of building maintenance and security, landlords and Estates
- Organise patient questionnaires.
- Oversee patient engagement and support the Patient Participation Group, Practice Website, social media and the appropriate marketing of the practice.
- Promote the use of patient online services
Human Resources and Staff Management
Oversee the recruitment, induction, and ongoing management of staff.
Ensure all staff receive appropriate training and development.
Implement and manage HR policies, including performance management, appraisals, and disciplinary procedures.
Maintain an effective workforce plan to meet service demands.
Oversee and manage the nursing team
Regulatory Compliance and Governance
Ensure compliance with CQC standards and lead on inspections. Maintain adherence to NHS contractual requirements and employment law.
Oversee health and safety policies, risk assessments, and infection control measures. Manage complaints, incidents, and patient feedback to improve service quality.
Person Specification
Qualifications
Essential
- Proven experience as a Practice Manager in a healthcare setting.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in practice management software and Microsoft Office
- Suite.
- Knowledge of healthcare regulations and compliance requirements
- Proactive and innovative approach to problem-solving.
- High level of integrity and professionalism.
- Ability to work under pressure and meet deadlines.
- Empathetic and patient focused
Desirable
- Diploma in Practice Management AMSPAR
- Level 7 Award in Strategic Leadership
Person Specification
Qualifications
Essential
- Proven experience as a Practice Manager in a healthcare setting.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in practice management software and Microsoft Office
- Suite.
- Knowledge of healthcare regulations and compliance requirements
- Proactive and innovative approach to problem-solving.
- High level of integrity and professionalism.
- Ability to work under pressure and meet deadlines.
- Empathetic and patient focused
Desirable
- Diploma in Practice Management AMSPAR
- Level 7 Award in Strategic Leadership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.