Job summary
As an HCA you will deliver a
professional and patient-focused service, working alongside and under the
leadership and supervision of your clinical colleagues in our dynamic and
fast-paced sites. As an integral part of our clinical support team, your skills
as an HCA help us to deliver on our vision to make healthcare better.
Main duties of the job
Welcoming patients
to the clinic in a professional manner and acting as patient advocate at all
times to ensure both privacy and dignity.
Clarifying patients
identification and explaining the process of their appointment.
Managing clinical
risk within own designated working area.
You will be
expected to undertake blood tests, smoking cessation advice, provide baseline
observations, undertake ECGs using the latest equipment, chaperoning where
required.
Undertake stock
control to support colleagues and the practice, specimen management and
undertake chronic disease reviews.
Ensuring the smooth
flow of clinical and administrative work whilst supporting nurses and other
colleagues.
Accurately entering
data into the patient management system and maintaining these systems with
accurate and up to date information.
Maintaining a clean
and safe working environment.
Remaining up to
date with mandatory training and completing any additional courses required for
this role.
Such other duties of a similar nature
as may be required from time to time.
About us
At Kingswood Medical Group we are a large friendly team of both clinical,
allied professionals and administration staff, working hard to support our
community and provide the best care we can to our patients.
We have circa 28,000 patients across two surgeries; Kingswood Surgery
and Carfax Medical Centre. Therefore, we are a busy PCN full of hardworking but
fun-loving individuals.
As a surgery we offer a positive, supportive working environment,
contributory pension scheme, onsite parking, free tea and coffee to name but a
few. Our full time roles are 37.5 hours per week primarily working Monday-Friday.
We support a work-life balance so please do consider us as your employer.
Job description
Job responsibilities
Main Duties:
Welcoming patients
to the clinic in a professional manner and acting as patient advocate at all
times to ensure both privacy and dignity.
Clarifying patients
identification and explaining the process of their appointment.
Managing clinical
risk within own designated working area.
You will be
expected to undertake blood tests, smoking cessation advice, provide baseline
observations, undertake ECGs using the latest equipment, chaperoning where
required.
Undertake stock
control to support colleagues and the practice, specimen management and
undertake chronic disease reviews.
Ensuring the smooth
flow of clinical and administrative work whilst supporting nurses and other
colleagues.
Accurately entering
data into the patient management system and maintaining these systems with
accurate and up to date information.
Adhering to the
requirements of the Data Protection Act (1984) ensuring confidentiality of
information regarding staff and patients is always maintained.
Dealing with
telephone and direct enquiries in a prompt and effective manner, ensuring the
provision of information and prioritisation of queries as appropriate.
Facilitating
efficient patient scheduling and throughput, leading to optimal use of nursing
capacity.
Cleaning,
monitoring and tidying equipment as directed and report any problems or
malfunctions to senior member of staff.
Maintaining a clean
and safe working environment.
Remaining up to
date with mandatory training and completing any additional courses required for
this role.
Understanding all
responsibilities and adhering to all statutory requirements for Health &
Safety, COSHH, PPE, fire safety, complaints, accident reporting and magnetic
field & radiation safety
Demonstrating safe, effective
practice in line with policies and procedures.
Such other duties of a similar nature as may be
required from time to time
Job description
Job responsibilities
Main Duties:
Welcoming patients
to the clinic in a professional manner and acting as patient advocate at all
times to ensure both privacy and dignity.
Clarifying patients
identification and explaining the process of their appointment.
Managing clinical
risk within own designated working area.
You will be
expected to undertake blood tests, smoking cessation advice, provide baseline
observations, undertake ECGs using the latest equipment, chaperoning where
required.
Undertake stock
control to support colleagues and the practice, specimen management and
undertake chronic disease reviews.
Ensuring the smooth
flow of clinical and administrative work whilst supporting nurses and other
colleagues.
Accurately entering
data into the patient management system and maintaining these systems with
accurate and up to date information.
Adhering to the
requirements of the Data Protection Act (1984) ensuring confidentiality of
information regarding staff and patients is always maintained.
Dealing with
telephone and direct enquiries in a prompt and effective manner, ensuring the
provision of information and prioritisation of queries as appropriate.
Facilitating
efficient patient scheduling and throughput, leading to optimal use of nursing
capacity.
Cleaning,
monitoring and tidying equipment as directed and report any problems or
malfunctions to senior member of staff.
Maintaining a clean
and safe working environment.
Remaining up to
date with mandatory training and completing any additional courses required for
this role.
Understanding all
responsibilities and adhering to all statutory requirements for Health &
Safety, COSHH, PPE, fire safety, complaints, accident reporting and magnetic
field & radiation safety
Demonstrating safe, effective
practice in line with policies and procedures.
Such other duties of a similar nature as may be
required from time to time
Person Specification
Experience
Essential
- Proven experience of working in a health care setting
- Experienced in taking blood and undertaking ECGs
- Knowledgeable and experience in relation to specimen management
- Trained and experienced in providing vaccinations (like B12s but not limited to)
- Qualified in Health and Social Care
- Possess Care Certificate
- Proven experience of undertaking chronic disease reviews in line with the grading of the post.
- Working within a customer or patient focused environment
- Using Microsoft packages and other IT systems
- Dealing with conflict situations or challenging/upset patients in a calm and efficient manner
- Working with multi-skilled colleagues as part of a multi-disciplinary team
- A team player who is supportive, reliable and trustworthy
- A positive attitude with a helpful and proactive approach to customer service
- Someone who is approachable, dedicated and hardworking
- A people person someone who enjoys working alongside and helping others
- Someone who thrives on and remains calm and focused in challenging situations
- A professional, empathetic and courteous individual who cares about people and conducts themselves professionally with both patients and colleagues
- Be experienced in dealing with patients and know how to handle their queries effectively and sensitively
- Understand the importance of patient confidentiality and be aware of data protection
- Have excellent verbal and written communication skills
- Have effective listening skills with an ability to present information in a logical manner
- Have a good standard of education demonstrated by numeracy and literacy
- Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
- Understand the importance of patient confidentiality and be aware of GDPR
- Be confident in your ability to prioritise tasks
- Be skilled at administration processes and proficient with Microsoft packages
- Be able to follow instructions to support both your colleagues and patients
- You need to be willing to be flexible to accommodate the needs of Kingswood Medical Group
- There may be instances where our HCAs and nurses need to work additional hours or at our other site to support the operational requirements of the business
Qualifications
Essential
- Qualified in Health and Social Care
- Possess Care Certificate
Person Specification
Experience
Essential
- Proven experience of working in a health care setting
- Experienced in taking blood and undertaking ECGs
- Knowledgeable and experience in relation to specimen management
- Trained and experienced in providing vaccinations (like B12s but not limited to)
- Qualified in Health and Social Care
- Possess Care Certificate
- Proven experience of undertaking chronic disease reviews in line with the grading of the post.
- Working within a customer or patient focused environment
- Using Microsoft packages and other IT systems
- Dealing with conflict situations or challenging/upset patients in a calm and efficient manner
- Working with multi-skilled colleagues as part of a multi-disciplinary team
- A team player who is supportive, reliable and trustworthy
- A positive attitude with a helpful and proactive approach to customer service
- Someone who is approachable, dedicated and hardworking
- A people person someone who enjoys working alongside and helping others
- Someone who thrives on and remains calm and focused in challenging situations
- A professional, empathetic and courteous individual who cares about people and conducts themselves professionally with both patients and colleagues
- Be experienced in dealing with patients and know how to handle their queries effectively and sensitively
- Understand the importance of patient confidentiality and be aware of data protection
- Have excellent verbal and written communication skills
- Have effective listening skills with an ability to present information in a logical manner
- Have a good standard of education demonstrated by numeracy and literacy
- Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
- Understand the importance of patient confidentiality and be aware of GDPR
- Be confident in your ability to prioritise tasks
- Be skilled at administration processes and proficient with Microsoft packages
- Be able to follow instructions to support both your colleagues and patients
- You need to be willing to be flexible to accommodate the needs of Kingswood Medical Group
- There may be instances where our HCAs and nurses need to work additional hours or at our other site to support the operational requirements of the business
Qualifications
Essential
- Qualified in Health and Social Care
- Possess Care Certificate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
