Job summary
An exciting opportunity has become available within our Management Team at Bunbury Medical Practice, we are looking for a Reception Manager to join our team! The Practice is situated in the heart of Bunbury, a small idyllic village, were we offer care to almost 5,500 patients.
We are looking for an experienced reception manager with excellent communication skills, IT proficiency and confidence in both working independently and closely within the management and reception team. The department is fast paced but very friendly, and although we are a busy Practice we like to ensure our staff enjoy their time at work.
Main duties of the job
Overseeing the administration and support operations of the Practice, ensuring staff achieve their primary responsibilities.
Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
Ensuring all daily reception duties are completed and helping others oversee the smooth running of the Practice.
Managing the appointment system ensuring all sessions are appropriately added and reflect leave and other approved absence.
About us
The Practice is run out of a purpose built building in the heart of Bunbury Village and consists of 2 GP Partners, 4 salaried GP's, 2 Advanced Nurse Practitioners, a Practice Nursing team, Dispensary and Reception team. We are a small rural practice and work closely with our neighbouring Practioces as part of teh Rural Alliance PCN.
Job description
Job responsibilities
- Overseeing
the administration and support operations of the practice, ensuring staff
achieve their primary responsibilities
- Line
managing all reception staff, supporting staff development, providing guidance
and direction, ensuring staff are up to date with mandatory training
- Ensuring
all daily reception duties are completed and helping to oversee the smooth
running of the practice
- Completing
staff appraisals as required
- Identifying
and delivering team training where required
- Compiling
reception staff rotas
- Reviewing
and updating all administrative and reception policies and procedures as
required
- Supporting
the management team in the compilation of practice reports and the practice
development plan
- Developing,
implementing and embedding efficient office processes and procedures to adhere
to extant legislation
- Acting
as a focal point for the practice managing requests from external organisations
such as the local police, solicitors, DVLA and other agencies
- Coordinating
the provision of temporary administrative and reception staff, ensuring
sufficient cover is provided for periods of leave and other staff absences
- Provide
induction training for new reception staff and ongoing reviews and monitoring
of the role dealing appropriately with any underperformance, retraining and
reassessment
- Updating
the appointment system with clinical sessions ensuring these reflect leave and
other approved absences, proactively identifying any required cover for all
clinical team
- Providing
initial guidance and advice to patients who wish to verbally complain
- Work
closely with the senior management team
- Acting as building fire marshal, ensuring evacuation lists are current and the visitors log is used appropriately
- Partake in
audit as directed by the audit lead
- Coordinate and
produce meeting agendas and record the minutes of meetings
- Monitor and
promote the use of the Friends and Family Test
- Champion
continuous improvement, encouraging staff to participate and make suggestions
for CI initiatives
- Assist with
QOF targets
- Schedule and
take minutes for the MDT meeting
- Manage and arrange annual premises and equipment
checks
Job description
Job responsibilities
- Overseeing
the administration and support operations of the practice, ensuring staff
achieve their primary responsibilities
- Line
managing all reception staff, supporting staff development, providing guidance
and direction, ensuring staff are up to date with mandatory training
- Ensuring
all daily reception duties are completed and helping to oversee the smooth
running of the practice
- Completing
staff appraisals as required
- Identifying
and delivering team training where required
- Compiling
reception staff rotas
- Reviewing
and updating all administrative and reception policies and procedures as
required
- Supporting
the management team in the compilation of practice reports and the practice
development plan
- Developing,
implementing and embedding efficient office processes and procedures to adhere
to extant legislation
- Acting
as a focal point for the practice managing requests from external organisations
such as the local police, solicitors, DVLA and other agencies
- Coordinating
the provision of temporary administrative and reception staff, ensuring
sufficient cover is provided for periods of leave and other staff absences
- Provide
induction training for new reception staff and ongoing reviews and monitoring
of the role dealing appropriately with any underperformance, retraining and
reassessment
- Updating
the appointment system with clinical sessions ensuring these reflect leave and
other approved absences, proactively identifying any required cover for all
clinical team
- Providing
initial guidance and advice to patients who wish to verbally complain
- Work
closely with the senior management team
- Acting as building fire marshal, ensuring evacuation lists are current and the visitors log is used appropriately
- Partake in
audit as directed by the audit lead
- Coordinate and
produce meeting agendas and record the minutes of meetings
- Monitor and
promote the use of the Friends and Family Test
- Champion
continuous improvement, encouraging staff to participate and make suggestions
for CI initiatives
- Assist with
QOF targets
- Schedule and
take minutes for the MDT meeting
- Manage and arrange annual premises and equipment
checks
Person Specification
Experience
Essential
- Experience in leading and managing a team or department
- Working with the general public
- Working in a healthcare setting
- Administrative duties
Desirable
- Managing any team within general practice
- Working in general practice
- Working with Emis Web & Docman
Qualifications
Essential
- GCSE English (C or above) and at last 3 others
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- NVQ level 2 in Health and Social Care
- Leadership and/or management qualification
Skills
Essential
- Excellent communication skills
- Strong IT skills
- Competent in the use of Microsoft office and outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Emis, Docman and other general practice software
Person Specification
Experience
Essential
- Experience in leading and managing a team or department
- Working with the general public
- Working in a healthcare setting
- Administrative duties
Desirable
- Managing any team within general practice
- Working in general practice
- Working with Emis Web & Docman
Qualifications
Essential
- GCSE English (C or above) and at last 3 others
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- NVQ level 2 in Health and Social Care
- Leadership and/or management qualification
Skills
Essential
- Excellent communication skills
- Strong IT skills
- Competent in the use of Microsoft office and outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Emis, Docman and other general practice software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
