GP Receptionist

Job summary

Townhead Surgery is looking for an enthusiastic, self motivated candidate, to join their team of Receptionists.   You will be the first point of contact for the Surgery, therefore good communication skills and being able to build a good rapport with patients, either face to face or on the telephone is a must.  

Main duties of the job

Main duties will include

• Welcoming patients at the Reception desk and answering any queries whilst maintaining patient confidentiality.
• Booking appointments and ordering patient medication via our SystmOne computer system.
• Deal with patient queries and booking of appointments over the telephone.
• Care Navigating patients to external services ie physiotherapy, counsellors etc.
• Dealing with repeat prescription orders via the computer  requested on paper or online.
• Filing prescriptions and other results.
• Passing messages between patients and clinicians.
• Handing out clinical equipment to patients.
• Deal with invoice and prescription payments from patients.
• Keeping Reception and the Patient Waiting area tidy.

About us

Townhead Surgery is a busy, rural practice, with its own Dispensary and a list size of 9,500 patients.  The Reception Team is an integral part of the Surgery, being the first port of call for patients and visitors.  Receptionists have to be able to work under pressure, whilst remaining calm and working efficiently and effectively.

We offer auto-enrolment to the NHS Pension Scheme. We also provide a uniform after succesful completion of the 6 month probationary period.