Job responsibilities
Job Description
Post
Title: PCN Care Coordinator
Reporting to: Network
Manager and Practice Manager
Accountable to: PCN Board
Working
hours: 21 hrs per
week (12 months contract: maternity cover)
Pay:
£15-£15.82 depending on experience
Overall purpose of the post
To work closely with our PCN practices and the
multidisciplinary team to provide a central co-ordination role in patient care
planning and delivery, mostly but not exclusively in the context of the
Networks Home Health Programme.
Key responsibilities of the post
- To
co-ordinate care packages for patients and their carers as identified by
clinicians across health, social care and mental health services as
appropriate.
- To provide
a single point of access for staff & service users.
- To support the provision of continuity
of care and act as a point of contact for families, residents, and
professionals for identified patients in your caseload.
- To actively manage patients care plan delivery
and liaise with the PCNs clinicians and Allied Professionals as needed.
- To help
people to manage patients needs through answering queries, making and
managing appointments, and ensuring that people have good quality
information to help them make choices about their care.
- To assist
people to access self-management information, interventions that support
them in their health and wellbeing and increase their activation.
- To actively
support the PCNs activities around immunisation including the delivery of
the Covid 19 vaccination programme.
- To work with
the Clinical Lead and support the further development of new services
including the Home Health Programme
- To help
support and coordinate monthly, quarterly, annual dashboard data, KPIs and
additional target related performance reports.
- To support
the coordination and delivery of MDTs including minute taking.
- Collate,
prepare and submit data for returns to monitoring bodies
- Interpret
data and communicate data outcomes
- To maintain accurate
patients records.
- Assist with
in the production of information for auditing purposes
To
undertake any other duties commensurate to the role, particularly supporting
new ways of working including remote working.
Attend
all relevant and required training and comply with Network arrangements for
continuing professional development.
Support
PCN Locality work steams
To
support call and recall i.e. Covid-19 booster vaccine, flu jab.
To
support Patient Participation Groups
Supporting
patients to use surgery pods and other online services
To
support patients with long term health conditions
We aim is to keep quality
high, services equitable and bureaucracy low in a partnership of mutual trust,
respect and vision.
You will be part of a team dedicated
to the delivery of high-quality health care whilst instigating/engaging-in
initiatives to tackle the wider determinants of ill-health.
You will be part of a
team working together in a collaborative model, to maximise the benefits to our
patients and community, while preserving the integrity and working practices of
each of our member Practices.
Performance management and appraisal
You are expected to participate in individual performance
management process and reviews.
Personal development and training
We actively encourage development and are committed to offering
learning and development opportunities for all full-time and part-time
employees. To support this you must attend all statutory and mandatory training
as required.
Health and safety at work
You
have a responsibility to work within Bromley by Bow and Stepney Health CIC Network health
and safety policies and procedures to ensure that a safe working environment
for patients, visitors and employees is maintained.
Infection control
It is your responsibility to adhere to Bromley by Bow and Stepney Health CIC Network and Practice infection control polices and
guidelines in order to promote cleanliness and reduce infections.
Confidentiality and data protection
You are expected to comply with all policies and procedures
related to confidentiality and data protection and to work in accordance with
relevant data protection legislation.
Risk management
You
are expected to be familiar with the Bromley by Bow and Stepney Health CIC Network risk
assessment and risk control processes and procedures and to report accidents or
incidents promptly.
Conflict of interest
You are required to declare any interest, direct or indirect
with contracts involving the Bromley by Bow and Stepney Health CIC Network and should not further your
private interests in the course of your work with the Network.
Equality and diversity
We value equality and diversity in employment and in the
services we provide. We will work hard to ensure that all job applicants,
employees and service users are treated fairly and valued equally regardless of
sex, marital status, domestic circumstances, age, race, colour, disablement,
ethnic or national origin, social background or employment status, sexual
orientation, religion, beliefs, HIV status, gender reassignment, political
affiliation or trade union membership. You are responsible for understanding
and adhering to Bromley by Bow and Stepney Health CIC Network policies and procedures regarding
the promotion of equality for staff and service users.
Code of conduct
You are expected to follow the Bromley by Bow and Stepney Health CIC Network code of
conduct for employees and managers.
Safeguarding adults and children
You must make yourself aware of your responsibilities to
maintain the wellbeing and protection of vulnerable children and adults. If you
have reason for concern that a patient is at risk you should escalate this to
an appropriate person, such as your manager, a safeguarding lead or any other
appropriate colleague.
Review
of this Job Description
This job description seeks to outline the key
duties and responsibilities of the post; it is not a definitive document and
does not form part of the Statement of Main Terms of Employment (SMT). The job
description will be reviewed on an annual basis.
The post holder may, with their agreement, which
should not reasonably be withheld, be required to undertake other duties as
required, which fall within the grading of this post, to meet the needs of this
developing programme of work.
Person Specification PCN Care Coordinator
We will select people who have the
following skills, knowledge or experience and we may ask you to tell us about
these at interview. When you fill in your application form you should use
examples to show us that you have these skills and experience. Examples can be
from past jobs or from activities in your life.
Criteria
Description
Essential
Desirable
Qualifications
Higher education
level e.g. Level II Diploma in Health and Social Care or equivalent level of
training and experience
X
Evidence of consistent pattern of learning from education, training
and experience
X
Essential
Skills, knowledge and experience
Understanding of human needs: physical,
emotional, social
X
Experience and knowledge of working
with communities within Tower Hamlets
X
Experience in Primary Care or social care
X
Ability to communicate confidently both with
clinical and non-clinical staff
X
Good time management
and prioritisation skills
X
Ability
to work on own initiative
X
Adaptability and a flexible positive approach
X
Willingness to undertake further learning and
training
X
Experience of
developing relationships with a wide variety of people
X
Knowledge of the needs of vulnerable adults,
safeguarding and the associated legislative framework
X
Demonstrate commitment to team
working
X
Good IT skills
X
Experience of working with
Health IT systems such as EMIS or AccuRx
X
Fitness to do the job
within manual-handling policy
X
Ability to work with high
volumes of patient contacts and a pressurised environment on a daily basis
X
