Reception Team Supervisor

Job summary

• The Patient Services Supervisor is responsible for:

Supporting the Office Manager in overseeing the administrative tasks of the department, ensuring the patient services team achieve their primary responsibilities

Concentrating on coordinating the repeat prescriptions process and becoming an expert in this function ensuring targets are met and liaising with patients, clinician and appropriate stakeholders as required

Completing staff appraisals and return-to-work interviews as required

Identifying and delivering team training where required

Providing initial guidance and advice to patients who wish to verbally complain

Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately

Supporting the patient services team with reception duties and call handling depending on demand

Experience and a working knowledge of primary care and the EMIS IT system would be an advantage but not essential

Main duties of the job

Supporting the Office Manager in overseeing the administrative tasks of the department, ensuring the patient services team achieve their primary responsibilities

About us

We are a friendly team of clinical and administrative staff, operating from sites in Hook and Hartley Wintney, providing care to over 18,000 patients.

We offer 6 weeks annual leave plus bank holidays (pro-rata for part-time) and an extra day off for your birthday.