General Administrator

Whitewater Health

Information:

This job is now closed

Job summary

This is a back-of-house role that has a non-exhaustive list of functions. The post holder will need a wide variety of administrative and IT skills as well as experience with data, information, complaints and awareness of clinical terminology. Experience working in a healthcare environment would be preferable.

Main duties of the job

  • Opening all incoming documentation, sorting clinical documents for scanning
  • Prioritising urgent/ to be actioned documents and working alongside our commissioned provider for coding and scanning
  • Scanning/coding in-house documentation (ECGs, asthma score, 24 hour ECGs/BP)
  • Triaging all incoming clinical letters
  • Prioritise and respond to all incoming emails
  • E-consultation and Healthier Together administration and clinical team allocation
  • GP workflow functions understanding about GP allocated work and priorities
  • Scanning of all registration forms and supporting with patient online access
  • Coding of RESPECT forms and communicating with GPs accordingly
  • File registration forms and online access forms electronically
  • Monitoring emails throughout the day
  • Monitoring e-consultations throughout the day
  • Responding to registration queries from Healthtech
  • Clearing outstanding documents on EMIS and managing the throughput of incoming administrative traffic
  • Responding to Surrey Health queries
  • Completing personal tasks
  • Clinical waste and respect forms administration
  • Liaising with our clinical notes storage provider to archive and retrieve notes as required
  • There may be occasion and requirement to carry out other tasks dependent on workload.

About us

Whitewater Health is a practice that operates under 2 GP Partners and 9 salaried GPs working from two purpose built surgeriesin Hook and Hartley Wintney, Hampshire. The partners and staff at this long-established local practice are committed to providing the highest level of patient care. The GPs are supported by a variety of specialist practice nurses, advanced nurse practitioners, paramedic practitioners, physiotherapists, councellors, clinical pharmacists and health care assistants. All of these colleagues make up a significant team of medical skills offering on-the-day as well as routine appointments.

Date posted

24 January 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3589-25-0002

Job locations

Reading Road

Hook

Hampshire

RG27 9ED


Job description

Job responsibilities

Opening all incoming documentation, sorting clinical documents for scanning

Prioritising urgent/ to be actioned documents and working alongside our commissioned provider for coding and scanning

Scanning/coding in-house documentation (ECGs, asthma score, 24 hour ECGs/BP)

Triaging all incoming clinical letters

Prioritise and respond to all incoming emails

E-consultation and Healthier Together administration and clinical team allocation

GP workflow functions understanding about GP allocated work and priorities

Scanning of all registration forms and supporting with patient online access

Coding of RESPECT forms and communicating with GPs accordingly

File registration forms and online access forms electronically

Monitoring emails throughout the day

Monitoring e-consultations throughout the day

Responding to registration queries from Healthtech

Clearing outstanding documents on EMIS and managing the throughput of incoming administrative traffic

Responding to Surrey Health queries

Completing personal tasks

Clinical waste and respect forms administration

Liaising with our clinical notes storage provider to archive and retrieve notes as required

There may be occasion and requirement to carry out other tasks dependent on workload.

Job description

Job responsibilities

Opening all incoming documentation, sorting clinical documents for scanning

Prioritising urgent/ to be actioned documents and working alongside our commissioned provider for coding and scanning

Scanning/coding in-house documentation (ECGs, asthma score, 24 hour ECGs/BP)

Triaging all incoming clinical letters

Prioritise and respond to all incoming emails

E-consultation and Healthier Together administration and clinical team allocation

GP workflow functions understanding about GP allocated work and priorities

Scanning of all registration forms and supporting with patient online access

Coding of RESPECT forms and communicating with GPs accordingly

File registration forms and online access forms electronically

Monitoring emails throughout the day

Monitoring e-consultations throughout the day

Responding to registration queries from Healthtech

Clearing outstanding documents on EMIS and managing the throughput of incoming administrative traffic

Responding to Surrey Health queries

Completing personal tasks

Clinical waste and respect forms administration

Liaising with our clinical notes storage provider to archive and retrieve notes as required

There may be occasion and requirement to carry out other tasks dependent on workload.

Person Specification

Qualifications

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS user skills
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow clinical policy and procedure
  • Experience with patient/customer complaints
  • GCSE English and Maths

Desirable

  • Experience of working in a primary care environment
  • Experience of working in an administration team
  • Experience with patient/customer complaints
Person Specification

Qualifications

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS user skills
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow clinical policy and procedure
  • Experience with patient/customer complaints
  • GCSE English and Maths

Desirable

  • Experience of working in a primary care environment
  • Experience of working in an administration team
  • Experience with patient/customer complaints

Employer details

Employer name

Whitewater Health

Address

Reading Road

Hook

Hampshire

RG27 9ED


Employer's website

https://www.hooksurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Whitewater Health

Address

Reading Road

Hook

Hampshire

RG27 9ED


Employer's website

https://www.hooksurgery.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Joanne Clinch

joanne.clinch1@nhs.net

Date posted

24 January 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3589-25-0002

Job locations

Reading Road

Hook

Hampshire

RG27 9ED


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