Practice Manager

Job description

Job responsibilities

The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

c) Monitor workforce planning, ensuring a skill mix and staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation is adhered to.

e) Lead and coordinate projects within the practice.

f) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

g) Provide support and advice to the partnership.

h) Keep up to date with developments and changes within primary care.

i) Oversee the financial aspects of the practice, including forecasting and budgeting and that accurate records are maintained.

j) Oversee the preparation of the monthly payroll and pensions, ensuring accurate reporting and submissions and liaising with the payroll provider.

k) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.

l) Ensure QOF and commissioned service targets are met.

m) Manage the significant event and complaints processes, in line with current legislation and guidance.

n) Oversee contracts and maintenance for services and equipment.

o) Oversee the review and update of all practice policies and procedures.

p) Manage the practice IT system, including compliance with the Data Security Protection (DSPT).

q) Coordinate the practice development plan and business continuity plan.

r) Lead in the preparation of business cases for new services, as required.

s) Ensure on-going CQC compliance.

t) Ensure the practice maintains compliance with its NHSE contractual obligations.

u) Provide advice and support to the team to ensure effective team working.

v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

w) Facilitate partners and practice meetings and maintain an up to date action plan.

x) Support the management of the Patient Participation Group.

y) Manage estates and facilities, including health and safety aspects and risk assessments.

Person Specification

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience of successfully developing and implementing processes
• Experience of project and business development
• Experience of HR processes, workforce planning and development, performance management including appraisals, staff development and disciplinary procedures

Desirable

• Experience of working in a healthcare setting
• NHS/primary care general practice experience

Qualifications

Essential

• Literacy and numeracy skills sufficient to manage a small to medium sized business

Desirable

• Educated to degree level in healthcare or business or relevant experience
• Leadership and/or management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitewater Health

Address

Reading Road

Hook

Hampshire

RG27 9ED

Employer's website

https://www.hooksurgery.nhs.uk/ (Opens in a new tab)