Job summary
Woodlands Medical Practice is a
friendly, 5 partner GP practice in Sutton-in-Ashfield with approximitely 11,000 patients. We obtained an Outstanding rating with the CQC
and we are committed to providing patient-centred care in a happy, supportive
and well-organised working environment.
We are looking to recruit a part
time Receptionist to join our team. The
ideal candidates will be reliable with a flexible can do attitude to work. They
will be highly motivated and able to work under pressure to deadlines and must
be able to demonstrate exceptional customer service skills. The ability to
prioritise workloads and communicate with all staff groups is required. Along
with excellent keyboard skills and accurate data collection & entry, a keen
eye for detail is essential. A medical
background is preferable but not essential as full training will be given.
Working 25 hours per week over 5 days with a start
time of 8am or a finish time of 6.30pm, the reception team cover this service Monday to Friday. All practice staff will also cover the extended access evenings with a finish time of 8pm on a rota basis. You may also be required to work an occasional Saturday 9:00- 17:00pm on a rolling rota.
Main duties of the job
Making appointments and
signposting patients to appropriate services, giving out results, ambulance transport bookings, home visit requests, contacting
other providers.
Answering a high volume of telephone calls in to the practice and directing the calls to the appropriate person/ team.
As a front of house receptionist you will be the first point of contact for the surgery meeting and greeting patients
and visitors dealing with any enquiries as they arise in a professional, empathic manner. Managing emergency prescriptions requests and responding to the needs of the wider practice team. Collection of payments from
patients for non-NHS services and dealing with general enquiries and complaints.
Scanning of information to patient records via clinical system SystmOne. Any other duty deemed appropriate to the role.
Maintaining patient confidentiality at all times.
About us
We are a very friendly, forward
thinking 5 Partner Practice based in
Sutton-in-Ashfield. We are part of the
Ashfield North Primary Care Network and work collaboratively with four other local
practices to provide a range of services to our patients. We currently have a patient list size of
11,000.
We have a team ethos and provide
an open, friendly and supportive environment
to work in. All staff are
prepared to go the extra mile for our patients and these values helped us to
achieve a CQC rating of outstanding in all areas.
We have been a teaching practice
for many years and have a regular intake of GP Registrars and Foundation Year 2
doctors and support education and development for all staff, appropriate to
their role.
Benefits
- Salary aligned to NHS Agenda
for Change pay scales
- NHS pension or NEST
- Staff parking
- Access to Blue light discount scheme
Job description
Job responsibilities
- Receive and record requests for home visits.
- Make new and follow-up appointments for surgeries and clinics.
- Process same day prescriptions for the doctor to check and sign.
- Recording and posting of mail.
- Maintain stationery stocks in reception and consulting rooms.
- Maintain tidiness in reception and waiting areas.
- Check security of building before leaving premises at the end of the working day.
- Maintain general organisation systems listed:
- Appointment system
- Requests for visits
- Filing systems
- Computerised database
- New patient registration
- Monitor effectiveness of all organisational systems and ensure that action is taken to resolve any problems or effect variations as required.
- Receive and accurately record messages for attached staff.
- Arrange patient transport where necessary.
- Answer general enquiries from patients politely, efficiently and pleasantly.
- Pass on information to incoming colleagues regarding unresolved or urgent problems.
- Make every effort to answer telephone in a timely manner, all incoming calls must be serviced by reception. Telephone support by other staff will be provided when and only if all reception lines are busy.
- Update information on computer database and participate in the process of audits as requested.
- Maintain confidentiality.
- File and extract records as required for patient queries, GP reports and other team members on request in a timely fashion.
- Ensure correct and accurate filing back of records using alphabetical flagging system.
- Provide computer printed patient lists for clinics/home visits.
- Ensure hospital reports/results/letters/typist documents are scanned to correct records in chronological order.
- Ensure familiarity with health and safety policies and procedures and comply with legislation relating to health and safety.
- Provide administrative support to all members of the Primary Health Care Team considered appropriate.
- To be responsible for maintaining the general clerical organisational systems.
- Any other delegated duties considered appropriate to the post.
Job description
Job responsibilities
- Receive and record requests for home visits.
- Make new and follow-up appointments for surgeries and clinics.
- Process same day prescriptions for the doctor to check and sign.
- Recording and posting of mail.
- Maintain stationery stocks in reception and consulting rooms.
- Maintain tidiness in reception and waiting areas.
- Check security of building before leaving premises at the end of the working day.
- Maintain general organisation systems listed:
- Appointment system
- Requests for visits
- Filing systems
- Computerised database
- New patient registration
- Monitor effectiveness of all organisational systems and ensure that action is taken to resolve any problems or effect variations as required.
- Receive and accurately record messages for attached staff.
- Arrange patient transport where necessary.
- Answer general enquiries from patients politely, efficiently and pleasantly.
- Pass on information to incoming colleagues regarding unresolved or urgent problems.
- Make every effort to answer telephone in a timely manner, all incoming calls must be serviced by reception. Telephone support by other staff will be provided when and only if all reception lines are busy.
- Update information on computer database and participate in the process of audits as requested.
- Maintain confidentiality.
- File and extract records as required for patient queries, GP reports and other team members on request in a timely fashion.
- Ensure correct and accurate filing back of records using alphabetical flagging system.
- Provide computer printed patient lists for clinics/home visits.
- Ensure hospital reports/results/letters/typist documents are scanned to correct records in chronological order.
- Ensure familiarity with health and safety policies and procedures and comply with legislation relating to health and safety.
- Provide administrative support to all members of the Primary Health Care Team considered appropriate.
- To be responsible for maintaining the general clerical organisational systems.
- Any other delegated duties considered appropriate to the post.
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
Desirable
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT /ECDL Qualification
Experience
Essential
- Experience of working with the general public
- Customer care experience
- Experience of reception work
- Excellent communication skills (Written and Oral)
- IT skills including data entry and retrieval
- Flexibility
- Experience of working in a confidential environment
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Performing under pressure
- Team working
- Caring, compassionate, understanding
Desirable
- Experience of working in a GP practice
- Experience of using SystmOne
Person Specification
Qualifications
Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
Desirable
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT /ECDL Qualification
Experience
Essential
- Experience of working with the general public
- Customer care experience
- Experience of reception work
- Excellent communication skills (Written and Oral)
- IT skills including data entry and retrieval
- Flexibility
- Experience of working in a confidential environment
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Performing under pressure
- Team working
- Caring, compassionate, understanding
Desirable
- Experience of working in a GP practice
- Experience of using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
