Park Medical Practice

Digital Systems and Administration Manager

Information:

This job is now closed

Job summary

We are looking to recruit a dynamic, motivated ,positive, instrumental person, who will take the practices existing IT systems forward and introduce new IT systems/process to improve and develop the practice and to provide quality services to our patients.

This post holder will also be working closely with the other managers and team leaders to ensure that the administration procedures are as efficient and effective as possible.

You will be required to lead by example, be very organised and keep up to date with technology in a rapidly changing environment.

You will have to teach and nurture staff to use technology to its full potential whilst giving confidence and motivating staff that could be fearful or resistant to change.

This is role is key to ensuring that the practice maximises income potential opportunities, and is key for developing new projects and services with the practice and PCN.

Main duties of the job

The post holder will develop excellent relationship across the whole practice team and with external organisations. You will have overall responsibility for delivering high quality, effective IMT and administrative functions across the practice, including developing and streamlining the data systems and administrative processes.

About us

We are large forward thinking training practice with 4 sites Chaddesden, Borrowash, Oakwood and a practice in the University of Derby. The successful candidate must be able to travel to all sites. You will mainly be based at our Chaddesden site

We are part of Oakdale Park PCN which is made up of 2 practices Park Medical Practice and Overdale Medical practice.

Well - being of our staff is very important. We encourage physical activity such as going for a walk at lunchtime, joining our gardening club or a park run. We have 3 well being champions.

The practice have just over 100 staff working across the sites. This is why this role is key to co-ordinate the digital and administration procedures and introduce change is a positive way, to take the practice forward.

We have a strong team ethic and we are very caring to both the patients and the wider team.

Details

Date posted

20 March 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3573-24-0004

Job locations

Park Medical Practice

Maine Drive

Chaddesden

Derby

DE21 6LA


The Park Medical Practice

46 Derby Road

Borrowash

Derby

DE72 3HA


University Of Derby

Kedleston Road

Derby

DE22 1GB


Oakwood Surgery

380 Bishops Drive

Oakwood

Derby

DE21 2DF


Job description

Job responsibilities

Key Result Areas

Extensive use of GP clinical systems (System One) and linked software in line with Practice policy.

Provide accurate quality data to support practice projects and development.

To participate and positively encourage the use of the practice IT systems to their full potential.

Recommend changes and development to maximise the practices use of IT to improve working practices and patient care.

Lead and project manage and implement changes to IMT as agreed by the Partners to meet the practice objectives and external IT requirements.

Collaborate with external health and social care agencies to implement IT systems and communications which apply across boundaries.

Manage the practice website and social media pages ensuring up to date information and resources are always available.

To understand, manage and input clinical data to assist with day-to-day trouble shooting and the management of computer hardware and software and the general duties of a clinical data administrator.

To implement strategies and processes to ensure high quality of standardized data capture across the practice and team.

Lead and maintain robust and high-quality clinical information systems to improve the care of patients and achieve GP contract targets.

In liaison with the team leader manage the Document Management / Note Summarising and Registration Teams, auditing data quality and accuracy.

In liaison with the team leader manage the Medical Records Team, monitoring the flow of incoming and outgoing records.

Manage and support the Data Quality team, ensuring submission deadlines are met.

To ensure that the internal coding practices

In liaison with the team leader manage the Recall Team, ensuring all invitations are sent in a timely manner.

Manage and support the Medical Report Team, ensuring obligations to provide data are lawful and timeframe is met.

Liaise with the team leaders to ensure all administrative roles are covered when planned and unplanned absences occur.

In liaison with the team leaders create and review all protocols and flow charts the teams use as part of their day-to-day duties.

To support the Practice Manager and management team with enhanced services, ensuring payments are received to NHS England (CQRS), CCG and Public Health in a timely manner.

Act as the practice System One super user to run clinical reports for claims and audit purposes.

Monitor work on QOF throughout the year and alert the relevant clinician / Qof lead on any issues or outstanding work.

Understand the practice obligations and requirements for the annual Information Governance toolkit

In liaison with the other managers ensure staff understand and are up to date with Information governance, confidentiality, data security, and data protection.

Assist in an annual validation of patients coded with Mental Health in remission.

Cancer Champion and Cytology Administrative Lead.

Proactively look at ways to increase cancer screening uptake and with the nursing managers oversee the Cancer screening uptake programs AAA, Bowel, Breast, Cervical.

Ensure transgender patients have screening follow up processes in place, for new and existing patients.

In liaison with the Nursing Manager, manage the Learning Disability register and validation process.

Ensure that the practice maximizes income opportunities ie manage the seasonal flu invitations to ensure all patients are included in the relevant submissions.

Assist the Caldicott Guardian with Information Governance procedures and submissions.

The post-holder is responsible for arranging Information Governance training and monitoring standards within the Practice.

To ensure the practice adheres to the data protection laws.

Monitor staff performance, completing annual appraisals and probation reviews for staff and support the team leaders.

Provide training and education to improve the skills of the practice team to embrace and maximise the use of IT and the use of software.

Ensure that your own personal development needs are identified and met, and those of the teams you manage.

Sit on recruitment panels.

v Oversee holiday requests and sickness absence of directly accountable team.

Ensure the team have up to date training plans and eLearning is completed.

To undertake regular delegated tasks and special projects if required. .

Liaise on behalf of the practice with the DPO.

Represent the practice at meetings and events.

The post holder must be able to travel to all sites as when required.

The post holder will regularly attend and contribute to the managers meeting.

The Post holder will deliver training and educational sessions as and when required for the development of the IT systems in the practice.

The digital systems and administration Manager it will be necessary

To agree a clear brief for the project including output and scope

To ensure that there is documentation to maintain project files electronically.

To ensure and manage reporting mechanisms for managing project issues, highlighting, and escalating risk, cost issues and barriers to progress.

To develop effective measures and metrics for monitoring project progress continuously

To report on key milestones and deliverables.

To manage project risk in terms of cost and time

To scope out project feasibility

To review project plans including meeting with key stakeholders to approve and implement proposed changes.

To explore means of using technology in all projects to drive efficiencies and cost reductions.

To ensure that appropriate information and data is gathered from key stakeholders.

To work cross functionally to ensure projects are delivered.

To source, analyse and interpret data as necessary to support key projects.

To develop KPIs for managing project performance and ensure key stakeholders are kept appraised of project issues.

To manage project costs and ensure costs are budgeted and allocated as necessary

This job description is intended to reflect, in outline the responsibilities of the job but these may change in line with the needs of the Practice and will be subject to regular review.

Job description

Job responsibilities

Key Result Areas

Extensive use of GP clinical systems (System One) and linked software in line with Practice policy.

Provide accurate quality data to support practice projects and development.

To participate and positively encourage the use of the practice IT systems to their full potential.

Recommend changes and development to maximise the practices use of IT to improve working practices and patient care.

Lead and project manage and implement changes to IMT as agreed by the Partners to meet the practice objectives and external IT requirements.

Collaborate with external health and social care agencies to implement IT systems and communications which apply across boundaries.

Manage the practice website and social media pages ensuring up to date information and resources are always available.

To understand, manage and input clinical data to assist with day-to-day trouble shooting and the management of computer hardware and software and the general duties of a clinical data administrator.

To implement strategies and processes to ensure high quality of standardized data capture across the practice and team.

Lead and maintain robust and high-quality clinical information systems to improve the care of patients and achieve GP contract targets.

In liaison with the team leader manage the Document Management / Note Summarising and Registration Teams, auditing data quality and accuracy.

In liaison with the team leader manage the Medical Records Team, monitoring the flow of incoming and outgoing records.

Manage and support the Data Quality team, ensuring submission deadlines are met.

To ensure that the internal coding practices

In liaison with the team leader manage the Recall Team, ensuring all invitations are sent in a timely manner.

Manage and support the Medical Report Team, ensuring obligations to provide data are lawful and timeframe is met.

Liaise with the team leaders to ensure all administrative roles are covered when planned and unplanned absences occur.

In liaison with the team leaders create and review all protocols and flow charts the teams use as part of their day-to-day duties.

To support the Practice Manager and management team with enhanced services, ensuring payments are received to NHS England (CQRS), CCG and Public Health in a timely manner.

Act as the practice System One super user to run clinical reports for claims and audit purposes.

Monitor work on QOF throughout the year and alert the relevant clinician / Qof lead on any issues or outstanding work.

Understand the practice obligations and requirements for the annual Information Governance toolkit

In liaison with the other managers ensure staff understand and are up to date with Information governance, confidentiality, data security, and data protection.

Assist in an annual validation of patients coded with Mental Health in remission.

Cancer Champion and Cytology Administrative Lead.

Proactively look at ways to increase cancer screening uptake and with the nursing managers oversee the Cancer screening uptake programs AAA, Bowel, Breast, Cervical.

Ensure transgender patients have screening follow up processes in place, for new and existing patients.

In liaison with the Nursing Manager, manage the Learning Disability register and validation process.

Ensure that the practice maximizes income opportunities ie manage the seasonal flu invitations to ensure all patients are included in the relevant submissions.

Assist the Caldicott Guardian with Information Governance procedures and submissions.

The post-holder is responsible for arranging Information Governance training and monitoring standards within the Practice.

To ensure the practice adheres to the data protection laws.

Monitor staff performance, completing annual appraisals and probation reviews for staff and support the team leaders.

Provide training and education to improve the skills of the practice team to embrace and maximise the use of IT and the use of software.

Ensure that your own personal development needs are identified and met, and those of the teams you manage.

Sit on recruitment panels.

v Oversee holiday requests and sickness absence of directly accountable team.

Ensure the team have up to date training plans and eLearning is completed.

To undertake regular delegated tasks and special projects if required. .

Liaise on behalf of the practice with the DPO.

Represent the practice at meetings and events.

The post holder must be able to travel to all sites as when required.

The post holder will regularly attend and contribute to the managers meeting.

The Post holder will deliver training and educational sessions as and when required for the development of the IT systems in the practice.

The digital systems and administration Manager it will be necessary

To agree a clear brief for the project including output and scope

To ensure that there is documentation to maintain project files electronically.

To ensure and manage reporting mechanisms for managing project issues, highlighting, and escalating risk, cost issues and barriers to progress.

To develop effective measures and metrics for monitoring project progress continuously

To report on key milestones and deliverables.

To manage project risk in terms of cost and time

To scope out project feasibility

To review project plans including meeting with key stakeholders to approve and implement proposed changes.

To explore means of using technology in all projects to drive efficiencies and cost reductions.

To ensure that appropriate information and data is gathered from key stakeholders.

To work cross functionally to ensure projects are delivered.

To source, analyse and interpret data as necessary to support key projects.

To develop KPIs for managing project performance and ensure key stakeholders are kept appraised of project issues.

To manage project costs and ensure costs are budgeted and allocated as necessary

This job description is intended to reflect, in outline the responsibilities of the job but these may change in line with the needs of the Practice and will be subject to regular review.

Person Specification

Qualifications

Essential

  • Background in administration/back-office support management roles either within General Practice and/or NHS
  • Experience & Skills
  • Up to 5 years' experience ideally gained in General Practice/NHS
  • Extensive experience with QoF , SystmOne, Ardens and other healthcare operating platforms
  • Excellent computer literacy - Microsoft suite Word/PowerPoint/Excel and project management software
  • Strong numeric capability, data analysis and interpretation
  • Excellent communication skills, both written and verbal report writing
  • Ability to communicate effectively at all levels.
  • Experience of managing a team.
  • Ability to influence through leveraging of relationships.
  • Experience in managing expectations of stakeholders.
  • Evidence of being able to apply technology to solve problems and drive efficiencies and savings.

Experience

Essential

  • Extensive experience of managing a team
  • Experience of working in a primary care setting.
  • Super user experience for SystemOne and Ardens
  • Ability to teach staff at all levels.
  • Proven experience in project management and the ability to lead change.
  • Personal qualities
  • Flexible attitude
  • Resilient
  • Team player ability to integrate in a team and work cross functionally overcome barriers to progress.
  • Self-motivated, self-starter and committed to personal career development and CPD.Methodical and structured approach attention to detail and highly organised
  • Adherence to process, procedure, and compliance
  • Problem solver ability to think outside the box.
  • Proactive
  • Ability to work within deadlines and manage conflicting priorities.
  • Must be able to work at all sites.
  • Like to be able to make a real difference , everyday.
Person Specification

Qualifications

Essential

  • Background in administration/back-office support management roles either within General Practice and/or NHS
  • Experience & Skills
  • Up to 5 years' experience ideally gained in General Practice/NHS
  • Extensive experience with QoF , SystmOne, Ardens and other healthcare operating platforms
  • Excellent computer literacy - Microsoft suite Word/PowerPoint/Excel and project management software
  • Strong numeric capability, data analysis and interpretation
  • Excellent communication skills, both written and verbal report writing
  • Ability to communicate effectively at all levels.
  • Experience of managing a team.
  • Ability to influence through leveraging of relationships.
  • Experience in managing expectations of stakeholders.
  • Evidence of being able to apply technology to solve problems and drive efficiencies and savings.

Experience

Essential

  • Extensive experience of managing a team
  • Experience of working in a primary care setting.
  • Super user experience for SystemOne and Ardens
  • Ability to teach staff at all levels.
  • Proven experience in project management and the ability to lead change.
  • Personal qualities
  • Flexible attitude
  • Resilient
  • Team player ability to integrate in a team and work cross functionally overcome barriers to progress.
  • Self-motivated, self-starter and committed to personal career development and CPD.Methodical and structured approach attention to detail and highly organised
  • Adherence to process, procedure, and compliance
  • Problem solver ability to think outside the box.
  • Proactive
  • Ability to work within deadlines and manage conflicting priorities.
  • Must be able to work at all sites.
  • Like to be able to make a real difference , everyday.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Medical Practice

Address

Park Medical Practice

Maine Drive

Chaddesden

Derby

DE21 6LA


Employer's website

https://www.parkmedical.org.uk (Opens in a new tab)

Employer details

Employer name

Park Medical Practice

Address

Park Medical Practice

Maine Drive

Chaddesden

Derby

DE21 6LA


Employer's website

https://www.parkmedical.org.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Heather Simpson

heather.simpson@nhs.net

01332821470

Details

Date posted

20 March 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3573-24-0004

Job locations

Park Medical Practice

Maine Drive

Chaddesden

Derby

DE21 6LA


The Park Medical Practice

46 Derby Road

Borrowash

Derby

DE72 3HA


University Of Derby

Kedleston Road

Derby

DE22 1GB


Oakwood Surgery

380 Bishops Drive

Oakwood

Derby

DE21 2DF


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