Job responsibilities
Duties and Responsibilities:
Administration
Go through
incoming clinical correspondence and attach it to patients record (main
sources: emails, Document Management on EMIS, post)
Code
clinical correspondence as required using the Anima software - such as new diagnoses, test results, however a list will be provided.
Allocate/
tasks clinical correspondence to clinician or staff as required
Allocate
incoming emails on Heathbridge Admin to corresponding teams
Go through
the PST list and action as required
Go through
the PST tasks on Workflow Manager and action as required
Go through
AccuRx tasks and action as required
Chase test
results i.e blood tests and scans
Chase
clinical correspondence
Go through
CPT tasks on Workflow Manager and action as required
Go through
AccuRx requests and action as required
Code COVID
vaccination onto patients record
Refer
patients for COVID vaccination
Go through
the Diary Recall list and book patients as required
Go through
the QOF recall list and book patients as required
Help out on
assisting clinicians on studies such as Hypertension Study and action the given
list as required
Go through
certain Lab Reports, file, action and archive as required
Conduct
audits for clinicians to help improve practice performance i.e Smear audit
Go through
the Safeguarding register as per instruction or as per requirement.
Receive
Minor Ops referrals and action as required
Go through
child immunisation recall list and action as required
Appointments
Process
appointment requests for on the day and future appointments from patients by
telephone, in person or via patient access.
Ensure that
patients requiring/without appointments but who need 'urgent consultations are
booked into appropriate slots and referred to a GP where necessary.
Enter
requests for home visits into the surgery list, appointment system and ensuring
careful recording of all relevant details and where necessary refer to Duty
Doctor. This may include preparing a
visit summary sheet.
Computer
Registrations
of new patients computer data entry and medical records.
Scanning of
all relevant correspondence into computer records.
Ensuring lab results and hospital letters are
scanned correctly into patients clinical computer records.
Use Agilio Clarity TeamNet to access calendar of events and policies
Telephone
Receive and
make telephone calls professionally and as required.
Divert calls
and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Have working
knowledge of telephone system including out of hours arrangements.
Other Tasks
Ensure all
Health & Safety protocols are adhered to within the desired timescales as
indicated in the Practices Health & Safety Policy.
If last to
leave at the end of the day, ensure that the building is totally secured,
internal lights are off, all electrical equipment has been turned off and the
alarm activated.
Ensure that
all practice protocols are adhered to.
Try to deal
with the patients complaints where possible, or direct the patient to the
Practice Complaints Policy.
Decisions & Judgments
The
post-holder is required to use her/his own initiative when dealing with
problems and to make any reasonable and necessary decisions on events as they
occur, including:
Establishing
and maintaining effective lines of communication with the GPs and Practice
Manager.
Communicating
clearly and effectively with staff to aid the smooth running of the Practice.
Responding
to requests or queries for support as they arise in an appropriate and timely manner.
Prioritising
workload and requests for support.
Making the
most effective use of resources available.
Using
judgement and experience in helping to determine the relevant urgency of or
requests for information received from patients and other external
organisations.
Confidentiality
In the
course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so
in confidence and have the right to expect that staff will respect their
privacy and act appropriately.
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
Practice staff and other healthcare workers. They may also have access to information relating
to the Practice as a business organisation. All such information from any source is to be
regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety:
The
post-holder will implement and lead on a full range of promotion and manage
their own and others health and safety and infection control as defined in the
practice Health & Safety Policy, the practice Health & Safety Manual,
and the practice Infection Control policy and published procedures. This will
include (but will not be limited to):
Using
personal security systems within the workplace according to Practice
guidelines.
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks.
Making
effective use of training to update knowledge and skills.
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards.
Actively
reporting of health and safety hazards and infection hazards immediately when
recognised.
Keeping own
work areas and general/patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope of
the job holders role.
Undertaking
periodic infection control training.
Reporting
potential risks identified.
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting in a
way that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislation.
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in
a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder
will participate in any training programme implemented by the Practice as part
of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Attendance
at practice staff meetings or local meetings as directed.
Attendance
at all Mandatory and Statutory training requirements as indicated by the
Practice Manager, this will include CPR.
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
Alert other
team members to issues of quality and risk.
Assess own
performance and take accountability for own actions, either directly or under
supervision whilst embracing the practices ethos of recording of any errors or
near misses and learning by mistakes without blame.
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance.
Work
effectively with individuals in other agencies to meet patients needs.
Effectively
manage own time, workload and resources.
Contribution to the Implementation of
Services:
The
post-holder will:
Apply all
Practice policies, standards and guidance.
Discuss with
other members of the team how the policies, standards and guidelines will
affect own work.
Participate
in audit where appropriate.
This Job
Description is neither exhaustive nor exclusive and will be reviewed annually
in conjunction with the post-holder at the annual appraisal. The post-holder is
also required to carry out any duties that may reasonably be requested by the
Partners, Practice Manager or the Reception Manager.
