Job summary
Are you a caring, organised and highly skilled administrator? Are you committed to delivering high-quality admin service to patients and do you want to make a real difference in our patients lives? Do you have a passion for maximising the role of a Medical Administrator in a General Practice environment.
Darwen Healthcare is currently looking for one Medical Administration Clerk to join our friendly team.
The post is part time of between 22.50 hours to 25.00 Hours
Experience using EMIS is desirable, however training will be given. If you want to find out more, have any questions or wish to have a confidential chat about the role, Please contact our Business Manager, Ann Neville on 07963196364 or email ann.neville1@nhs.net
Main duties of the job
To
be responsible for undertaking a range of administrative duties associated with
Medical Legal and Subject Access Requests and the provision of administrative
support to the multidisciplinary team in terms of front door triage.
Duties can
include but are not limited to, the processing of information (electronic and
hard copy) in a timely manner, liaising with practice team members and external
agencies such as solicitors secondary care and community service providers and
in accordance with current policies.
Ensure an effective and efficient service is provided in relation to Medical Legal and Subject Access Requests
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
About us
This is a fantastic opportunity to join our innovative, forward thinking Practice delivering care to our 13,100 registered patients.
Darwen Healthcare is located just off Junction 4, M65 in a purpose built Health Centre. Our clinical team includes 6 GP Partners, 4 Salaried GPs, 3 GPST3s and 1 GPST2, 1Advanced Nurses Practitioner, 1 Paramedic, 1 Physician Associates, 1 Clinical Pharmacist, 1 Pharmacy Technician, 4 Practice Nurses, 2 Assistant Practitioners and 2 Healthcare Assistants. In addition to this we have an effective administrative team, which consists of our Senior Management , Care Navigators, Administrators, Secretaries and Medicines Management.
Darwen Healthcare offers a supportive learning environment and we really value the importance of Teaching, Education, Training and staff development. We are a high QOF achiever, hold a CQC rating of Outstanding and are in receipt of multiple awards. The team ethos is that of being friendly, professional and very motivated
Job description
Job responsibilities
The
following are the core responsibilities of the Administration Clerk. There may
be on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
a.
Processing
incoming and outgoing mail associated with Medical Legal and Subject Access
Requests
b.
File
and store records as required
c.
Photocopy
documentation as required
d.
Action
all incoming emails related to Medical Legal, SARs and Front Door Triage
e.
Data
entry of new and temporary registrations and relevant patient information
f.
Scanning
of patient related documentation and attaching scanned documents to patient’s
healthcare records
g.
Input
data into the patient’s healthcare records as necessary
h.
Process
requests for information i.e. SAR, insurance / solicitors’ letters
i.
Read
code data on Emis Web
j.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
k.
Manage
all administrative queries as necessary associated with Medical Legal and SARS
l.
Maintain
a clean, tidy, effective working area at all times
m.
Support
all clinical staff with general administrative tasks as requested in line with
role
Job description
Job responsibilities
The
following are the core responsibilities of the Administration Clerk. There may
be on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
a.
Processing
incoming and outgoing mail associated with Medical Legal and Subject Access
Requests
b.
File
and store records as required
c.
Photocopy
documentation as required
d.
Action
all incoming emails related to Medical Legal, SARs and Front Door Triage
e.
Data
entry of new and temporary registrations and relevant patient information
f.
Scanning
of patient related documentation and attaching scanned documents to patient’s
healthcare records
g.
Input
data into the patient’s healthcare records as necessary
h.
Process
requests for information i.e. SAR, insurance / solicitors’ letters
i.
Read
code data on Emis Web
j.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
k.
Manage
all administrative queries as necessary associated with Medical Legal and SARS
l.
Maintain
a clean, tidy, effective working area at all times
m.
Support
all clinical staff with general administrative tasks as requested in line with
role
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalentin
- GCSE Mathematics & English (C or above)
Desirable
- NVQ Level 2 In Health and Social Care
- Amspar Level 3 in Medical Admin or willing to achieve
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting and or GP Practice
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalentin
- GCSE Mathematics & English (C or above)
Desirable
- NVQ Level 2 In Health and Social Care
- Amspar Level 3 in Medical Admin or willing to achieve
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting and or GP Practice
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
