Job summary
Would you like to join our friendly and resolute
team of clinicians and non-clinicians at a large NHS general practice based in
Slough, Berkshire?
We are seeking to appoint one motivated and enthusiastic Care Co-ordinator to join our Clinical and Clinical
Administration team within the practice. Care Co-Ordinators report
directly to the Clinical Pharmacist Partner. We
offer, plus your salary good benefits package, as well as the opportunity to
work in a supportive and collaborative environment with a diverse committed workforce
from different ethnic backgrounds ensuring the quality of our services to our
patients are to a high standard.
Main duties of the job
You will be part of a
team of five Care Coordinators (Farnham Road Medical Group & Primary Care Network) supporting the delivery of care
to the highest quality and safety. As part of the team, you will provide
personalised support to our patients, their families, and carers to take
control of their wellbeing, live independently and improve their health and
quality of life. You would be based at Farnham Road Practice but would be expected to
travel to our other three sites based within Slough and our PCN SPINE partner (Kumar Medical Centre) within Slough, to manage and prioritise your own caseload, in
accordance with the needs, priorities, and any urgent support required by our
patients. The benefit package summary for the role is attached.
About us
Farnham Road
Medical Group (FRMG) started as one Practice with two sites and has grown over
the years into an outstanding group of three training GP practices that are
approved by Health Education England. With four clinical sites based in Slough,
we now have a team of over 100 staff looking after 38,000 patients. The
practice are committed to innovation in providing high-quality
health care for our patients and a protected working and learning environment
for our staff. Our team includes pharmacists, nurses, physician associates,
paramedics, MSK practitioners, Mental Health Practitioners, managers, social
prescribers, and care coordinators as well as GPs and a large Patient Services
team. This resolute team provides an evolving healthcare and medical service to
meet the varying needs of our patients and, in turn, provides what we believe
is a sustainable model of modern General Practice. We have expanded our
expertise and have transformed how we provide medical services to try to ensure
we meet the demands of Sloughs diverse population.
Our vision is simple: Putting Patients First and providing services
that tailor to their needs, which we strive to achieve through brilliant
leadership, mentoring, teamwork, communication, problem sharing and solving,
support, integrity, fun, training, education, and continued development.
Job description
Job responsibilities
- Work with GPs and MDT team within practices of FRMG to
assist in the ongoing care of special groups of patients i.e, Learning
Disabilities, End-of-life and Anticipatory Care Planning and signpost patients
to relevant organisations for support.
- Provide
personalised support to individuals, their families and carers to take control
of their wellbeing, live independently and improve their health outcomes.
Develop trusting relationships by giving people time and focus on what matters
to me. Take a holistic approach, based on the persons priorities and the wider
determinants of health. Co-produce a personalised support plan to improve
health and wellbeing, introducing or reconnecting people to community groups
and statutory services. Choose an item on the caseload. It is vital that you have strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role - e.g. when there is a mental health need requiring a qualified practitioner.
- Take active part in clinical administration of Childhood
Immunisations and Vaccination programs across the FRMG.
- Assist the Prescription team in managing prescription
service.
- Assist the Reception team in navigating patients into
different clinical services.
- Assist the Docman Workflow pathway.
- Assist the Blood pressure and health checks in
surgeries within the FRMG.
- Work closely Clinical Pharmacist team in optimising
Prescribing indicators along with achieving Quality prescribing.
- Assist the Multi-disciplinary team in clinical
inventory check and stock ordering.
- Build relationships with key staff in GP practices
within the local FRMG attending relevant meetings, becoming part of the wider
network team, giving information and feedback on social prescribing.
- Be part of the practice teams for anticipatory care
planning and attend Integrated care team meetings as part of the regular
cluster catch ups within the network.
- Be proactive in developing strong links with all
local agencies to encourage referrals, recognising what they need to be
confident in the service to make appropriate referrals.
- Work in partnership with all local agencies to raise
awareness of social prescribing and how partnership working can reduce pressure
on statutory services, improve health outcomes and enable a holistic approach
to care.
- Seek regular feedback about the quality of service
and impact of social prescribing on referral agencies.
- Be proactive in encouraging self-referrals and
connecting with all local communities, particularly those communities that
statutory agencies may find hard to reach.
- To work as part of the
practice Multi-Disciplinary Team and receive and share information within that
team to safeguard individuals and support them to work towards their goals and
aspirations.
- To maintain accurate
information systems of records and activities, complete data sheets and
monitoring and evaluating data.
- To organise and
facilitate group-based workshops and activities, ensuring self-help and peer
support groups cover a flexible timetable.
- To support service
design, co-production, development and improvement ensuring quality is
maintained throughout.
- To manage a caseload of
individuals with complex needs.
- Assist with referrals and
E-consults admin once trained.
- Assist with Docman pathway
after being trained.
- To develop appropriate
resources and materials for the service.
- To assist in call handling
in Telephony Hub as part of the care navigation and to help reception cover.
- To assist in health care
assistant type of functions along with phlebotomy and covid/flu vaccinations
once trained.
- To assist in the admin
functions of Rota and appointment books.
Job description
Job responsibilities
- Work with GPs and MDT team within practices of FRMG to
assist in the ongoing care of special groups of patients i.e, Learning
Disabilities, End-of-life and Anticipatory Care Planning and signpost patients
to relevant organisations for support.
- Provide
personalised support to individuals, their families and carers to take control
of their wellbeing, live independently and improve their health outcomes.
Develop trusting relationships by giving people time and focus on what matters
to me. Take a holistic approach, based on the persons priorities and the wider
determinants of health. Co-produce a personalised support plan to improve
health and wellbeing, introducing or reconnecting people to community groups
and statutory services. Choose an item on the caseload. It is vital that you have strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role - e.g. when there is a mental health need requiring a qualified practitioner.
- Take active part in clinical administration of Childhood
Immunisations and Vaccination programs across the FRMG.
- Assist the Prescription team in managing prescription
service.
- Assist the Reception team in navigating patients into
different clinical services.
- Assist the Docman Workflow pathway.
- Assist the Blood pressure and health checks in
surgeries within the FRMG.
- Work closely Clinical Pharmacist team in optimising
Prescribing indicators along with achieving Quality prescribing.
- Assist the Multi-disciplinary team in clinical
inventory check and stock ordering.
- Build relationships with key staff in GP practices
within the local FRMG attending relevant meetings, becoming part of the wider
network team, giving information and feedback on social prescribing.
- Be part of the practice teams for anticipatory care
planning and attend Integrated care team meetings as part of the regular
cluster catch ups within the network.
- Be proactive in developing strong links with all
local agencies to encourage referrals, recognising what they need to be
confident in the service to make appropriate referrals.
- Work in partnership with all local agencies to raise
awareness of social prescribing and how partnership working can reduce pressure
on statutory services, improve health outcomes and enable a holistic approach
to care.
- Seek regular feedback about the quality of service
and impact of social prescribing on referral agencies.
- Be proactive in encouraging self-referrals and
connecting with all local communities, particularly those communities that
statutory agencies may find hard to reach.
- To work as part of the
practice Multi-Disciplinary Team and receive and share information within that
team to safeguard individuals and support them to work towards their goals and
aspirations.
- To maintain accurate
information systems of records and activities, complete data sheets and
monitoring and evaluating data.
- To organise and
facilitate group-based workshops and activities, ensuring self-help and peer
support groups cover a flexible timetable.
- To support service
design, co-production, development and improvement ensuring quality is
maintained throughout.
- To manage a caseload of
individuals with complex needs.
- Assist with referrals and
E-consults admin once trained.
- Assist with Docman pathway
after being trained.
- To develop appropriate
resources and materials for the service.
- To assist in call handling
in Telephony Hub as part of the care navigation and to help reception cover.
- To assist in health care
assistant type of functions along with phlebotomy and covid/flu vaccinations
once trained.
- To assist in the admin
functions of Rota and appointment books.
Person Specification
Experience
Essential
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
- Experience of managing a caseload of clients and keeping up to date records using a database.
- Experience of working with individuals (1-2-1) and groups of people in different settings to help them achieve their goals.
- Experience of working with a range of agencies and organisations to develop effective working relationships.
- Experience working with people with multiple needs.
Qualifications
Essential
- Level 5 qualification (i.e. Diploma of higher education Diploma of further education Foundation degree HND or equivalent professional experience)
Person Specification
Experience
Essential
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
- Experience of managing a caseload of clients and keeping up to date records using a database.
- Experience of working with individuals (1-2-1) and groups of people in different settings to help them achieve their goals.
- Experience of working with a range of agencies and organisations to develop effective working relationships.
- Experience working with people with multiple needs.
Qualifications
Essential
- Level 5 qualification (i.e. Diploma of higher education Diploma of further education Foundation degree HND or equivalent professional experience)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
