Job responsibilities
Receptionist/Administrator
REPORTS TO: Assistant Practice Manager
Job Summary:
Receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
Provide general assistance to the Practice team and project
a positive and friendly image to patients and other visitors, either in person
or via the telephone.
Job Responsibilities:
Reception:-
Answering telephone calls and dealing with face to face
enquiries.
Politely greeting patients and visitors to the surgery in a professional manner.
Scheduling appointments for patients.
Checking patients in.
Dealing with all requests in an efficient and courteous
manner.
Screening enquiries for the medical team.
Registering new patients at the surgery.
Explaining the practice procedures to new patients.
Accurately collecting information and personal details about
patients.
Receiving urine and blood samples and sending them off to
hospital laboratories.
Contacting patients to pass on test results /messages to
patients as instructed by medical professionals.
Arranging prescriptions for patients.
Maintaining a clean reception and waiting area to ensure a
professional image and ensuring the reception area and waiting area, notice boards and leaflet dispensers are tidy and free from obstructions and clutter.
Administration:-
Opening post, scanning and forwarding it onto the relevant
parties.
Generating letters and correspondence on behalf of the surgery
and medical staff.
Patient deductions.
Monitoring practice email accounts.
Action requests for online access to medical records.
Filing of paper records.
Any other administrative support as required.
Any other tasks allocated by Managers.
Confidentiality:
In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their health
and other matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information relating
to patients and their carers, Practice staff and other healthcare workers. They
may also have access to information relating to the Practice as a business
organisation. All such information from any source is to be regarded as
strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the Practice
Health & Safety Policy, to include:
Using personal security systems within the workplace
according to Practice guidelines
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and
skills
Using appropriate infection control procedures, maintaining
work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples
rights, interpreting them in a way that is consistent with Practice procedures
and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues
Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme
implemented by the Practice as part of this employment, such training to
include:
Participation in an annual individual performance review,
including taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and
performance and demonstrating skills and activities to others who are
undertaking similar work
Quality:
The post-holder will strive to maintain quality within the
Practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own
actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on
own and team activities and making suggestions on ways to improve and enhance
the teams performance.
Work effectively with individuals in other agencies to meet
patients needs.
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of
communication and respond accordingly.