Receptionist/Administrator

Kirkburton Health Centre

Information:

This job is now closed

Job summary

As a Receptionist/Administrator you are at the heart of the practice and our first patient contact. You will work alongside the clinical and non clinical team. You will be required to be organised and work well in a busy environment.

Professional and friendly telephone manner is essential along with excellent communication skills.

Main duties of the job

As a Receptionist/Administrator your main duties will be delivering an excellent service of care to our patients and to be able to work as a team.

When delivery excellent care to our patients this may be delivered face to face, verbally over the telephone, or written communication via email etc.

About us

Kirkburton Health Centre is a highly regarded rural GP Practice with a patient list size of over just over 8,100 patients. We have 3 GP Partners, 3 salaried GP's and 2 ACPs as well as 2 Practice Nurses and 2 Health Care Assistants.

You will be joining a strong, friendly non-clinical team comprising of Secretaries, Receptionists and an Administrator.

We are a friendly and supportive practice and have a strong commitment to our patients and the professional development within our team.

www.kirkburtonhealthcentre.nhs.uk

Job description

Job responsibilities

Receptionist/Administrator

REPORTS TO: Assistant Practice Manager

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Reception:-

Answering telephone calls and dealing with face to face enquiries.

Politely greeting patients and visitors to the surgery in a professional manner.

Scheduling appointments for patients.

Checking patients in.

Dealing with all requests in an efficient and courteous manner.

Screening enquiries for the medical team.

Registering new patients at the surgery.

Explaining the practice procedures to new patients.

Accurately collecting information and personal details about patients.

Receiving urine and blood samples and sending them off to hospital laboratories.

Contacting patients to pass on test results /messages to patients as instructed by medical professionals.

Arranging prescriptions for patients.

Maintaining a clean reception and waiting area to ensure a professional image and ensuring the reception area and waiting area, notice boards and leaflet dispensers are tidy and free from obstructions and clutter.

Administration:-

Opening post, scanning and forwarding it onto the relevant parties.

Generating letters and correspondence on behalf of the surgery and medical staff.

Patient deductions.

Monitoring practice email accounts.

Action requests for online access to medical records.

Filing of paper records.

Any other administrative support as required.

Any other tasks allocated by Managers.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

  • Experienced in customer service, familiar with IT software and experience in working in an office environment.

Desirable

  • Experience of working in Primary Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kirkburton Health Centre

Address

5a Shelley Lane

Kirkburton

Huddersfield

HD8 0SJ


Employer's website

https://www.kirkburtonhealthcentre.nhs.uk/ (Opens in a new tab)

For help with your application, contact:

Julie Lambe

julie.lambe@nhs.net

01484602040

Date posted

08 October 2021

Pay scheme

Other

Salary

Negotiable

Contract

Permanent

Working pattern

Part-time

Reference number

A3558-21-2299

Job locations

5a Shelley Lane

Kirkburton

Huddersfield

HD8 0SJ


If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.