Job summary
Due to the expanding Additional Roles Reimbursement Scheme (ARRS) within the PCN, we are now in a position to expand our Senior Leadership team to support PCN functionality.
The remit of the role is a
broad and evolving one, with the purpose of supporting the Network Manager
& Clinical Director in all aspects of PCN functionality, motivating and
managing staff, optimising efficiency, and overall performance, ensuring the PCN
achieves its long-term strategic objectives in a safe and effective working
environment.
Main duties of the job
The Operations Co-Ordinator will take a lead and support day to day operational delivery across our practice-based teams to
deliver services against key performance indicators of the PCN Network Contract
and other key network service areas. For
this reason, the role will form an integral part of the PCN leadership team
working alongside the Clinical Director, Network Manager and senior leadership
team.
About us
Newport and Central Primary Care
Network (PCN) is made up of 4 practices Wellington Road Surgery, Linden Hall
Surgery (both in Newport), Donnington Medical Practice and Shawbirch Medical
Centre in Telford, and cover approximately 60,000 patients.
Job description
Job responsibilities
- Primary
Key Responsibilities
- Support the Network Manager in the day-to-day
operations of the PCN, ensuring staff achieve their primary responsibilities.
- Act as main point of contact for ARRS staff
and practices in relation to ARRS staff activity, performance, and welfare.
- Providing leadership and guidance to all ARRS
staff ensuring that they always adhere to policy and procedure.
- Develop, collate & contribute operations
information and recommendations to strategic plans and reviews: this may
include preparing and completing action plans.
- Overseeing operational achievement against PCN
contractual targets including IIF achievement and ensure mandatory requirements
met.
- Implementing systems to ensure compliance with
CQC regulations and standards for all ARRS activities.
- Develop, maintain and deploy operational
policies and procedures to underpin operational performance and compliance.
- Organising, overseeing & deploy the staff
induction programme.
- Implementing and embedding an effective PCN
and staff development plan for all staff (clinical and administrative) whilst
maintaining robust training records
- Manage ARRS staff annual leave requests,
ensuring appropriate operational cover in place.
- Support all members of the team with their
development of EMIS skills and knowledge.
- Analyse and improve organisational process and
workflow. This may include employee space requirements, rotas, staff deployment
and equipment management.
- Actively encouraging and promoting the use of
patient online services
- Updating and acting as the focal point for the
PCN website and social media sites
- Reviewing and updating clinical templates
ensuring they relate to current practice.
- Ensuring the staff implement the PCN wide
approach to the management of all patient services matters.
- Utilise population health intelligence to
proactively identify and support service delivery to practice patients and
drive developments to services.
Job description
Job responsibilities
- Primary
Key Responsibilities
- Support the Network Manager in the day-to-day
operations of the PCN, ensuring staff achieve their primary responsibilities.
- Act as main point of contact for ARRS staff
and practices in relation to ARRS staff activity, performance, and welfare.
- Providing leadership and guidance to all ARRS
staff ensuring that they always adhere to policy and procedure.
- Develop, collate & contribute operations
information and recommendations to strategic plans and reviews: this may
include preparing and completing action plans.
- Overseeing operational achievement against PCN
contractual targets including IIF achievement and ensure mandatory requirements
met.
- Implementing systems to ensure compliance with
CQC regulations and standards for all ARRS activities.
- Develop, maintain and deploy operational
policies and procedures to underpin operational performance and compliance.
- Organising, overseeing & deploy the staff
induction programme.
- Implementing and embedding an effective PCN
and staff development plan for all staff (clinical and administrative) whilst
maintaining robust training records
- Manage ARRS staff annual leave requests,
ensuring appropriate operational cover in place.
- Support all members of the team with their
development of EMIS skills and knowledge.
- Analyse and improve organisational process and
workflow. This may include employee space requirements, rotas, staff deployment
and equipment management.
- Actively encouraging and promoting the use of
patient online services
- Updating and acting as the focal point for the
PCN website and social media sites
- Reviewing and updating clinical templates
ensuring they relate to current practice.
- Ensuring the staff implement the PCN wide
approach to the management of all patient services matters.
- Utilise population health intelligence to
proactively identify and support service delivery to practice patients and
drive developments to services.
Person Specification
Qualifications
Essential
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.