Job summary
We are seeking a dedicated
and experienced Reception and Admin Manager with experience in a GP surgery, knowledge
of CQC (Care Quality Commission) regulations, and a commitment to upholding
high standards of patient care and regulatory compliance. This role is pivotal
in ensuring the smooth functioning of our clinic's reception and administrative
operations. The ideal candidate will possess excellent organizational skills,
leadership abilities, and a passion for delivering exceptional patient
experiences in a GP setting.
Main duties of the job
As part of our mangment team your main duties will be to provide support, leadership and management to our busy reception staff. To run and deliver the day to running ensuring it is smooth, collaborative and that all administration tasks are completed or exceed the agreed KPIs.
To provide the HR and administration support to the team and be the first point of contact for our patients raising concerns, complaints and compliments.
To look for continual improvement in our systems, recruitment working with the other members of the clinical teams.
About us
The Goodinge Group Practice is a practice of 12,000 patients in Islington. Our nearest station is Caledonian Road on the Picadilly line and we are a 15/20 min walk from Kings Cross.
We believe in training and supporting our staff and welcome anyone who is interested in improving patient care and being part of a positive team.
Job description
Job responsibilities
Reception Management:
- Supervise reception staff to ensure a welcoming and efficient front desk environment.
- Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
- Address any issues or concerns raised by patients or visitors in a timely manner.
- 2. Administrative Operations:
- Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
- Utilize EMIS for running reports and managing patient records.
- Utilize phone systems for efficient communication and coordination.
- Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
- Ensure accurate record-keeping and data management, including patient records and administrative documents.
3. Regulatory Compliance (CQC):
- Maintain knowledge of CQC regulations and ensure clinic operations comply with all relevant standards.
- Implement policies and procedures to address CQC requirements, conducting regular audits to assess compliance.
4. Team Leadership and Training:
- Provide leadership and support to reception and administrative staff, fostering a collaborative and high-performing team environment.
- Conduct training sessions on reception protocols, administrative procedures, and regulatory compliance.
- Empower staff to proactively address patient concerns and provide exceptional customer service.
Job description
Job responsibilities
Reception Management:
- Supervise reception staff to ensure a welcoming and efficient front desk environment.
- Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
- Address any issues or concerns raised by patients or visitors in a timely manner.
- 2. Administrative Operations:
- Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
- Utilize EMIS for running reports and managing patient records.
- Utilize phone systems for efficient communication and coordination.
- Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
- Ensure accurate record-keeping and data management, including patient records and administrative documents.
3. Regulatory Compliance (CQC):
- Maintain knowledge of CQC regulations and ensure clinic operations comply with all relevant standards.
- Implement policies and procedures to address CQC requirements, conducting regular audits to assess compliance.
4. Team Leadership and Training:
- Provide leadership and support to reception and administrative staff, fostering a collaborative and high-performing team environment.
- Conduct training sessions on reception protocols, administrative procedures, and regulatory compliance.
- Empower staff to proactively address patient concerns and provide exceptional customer service.
Person Specification
Qualifications
Essential
- Experienced in working at a managerial level in a GP practice or equivalent
Person Specification
Qualifications
Essential
- Experienced in working at a managerial level in a GP practice or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
