Reception Manager

Job description

Job responsibilities

We are seeking a dedicated Reception with experience in a GP surgery, with a commitment to upholding high standards of patient care.

This role is pivotal in ensuring the smooth functioning of our clinic's reception and administrative operations. The ideal candidate will possess excellent organizational skills, leadership abilities, and a passion for delivering exceptional patient experiences in a GP setting.

Key Responsibilities:

1. Reception Management:

• Supervise reception staff to ensure a welcoming and efficient front desk environment.
• Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
• Address any issues or concerns raised by patients or visitors in a timely and professional manner.

2. Administrative Operations:

• Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
• Utilize EMIS for running reports and managing patient records.
• Utilize phone systems for efficient communication and coordination.
• Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
• Ensure accurate record-keeping and data management, including patient records and administrative documents.

Qualifications:

• Previous experience in reception and administrative roles, preferably in a GP surgery or healthcare setting.
• Strong leadership and interpersonal skills, with the ability to motivate and empower a team.
• Excellent organizational abilities and attention to detail.
• Proficiency in office software, EMIS, and phone systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to upholding ethical standards and maintaining patient confidentiality.

If you are a proactive and organized professional with experience in a GP surgery, and a commitment to delivering exceptional patient experiences, we encourage you to apply for this rewarding role. Join our team and make a meaningful impact on the patient experience by ensuring efficient and compassionate care through effective reception and administrative management.

Person Specification

Qualifications

Essential

• Experience in a managerial role in a GP practice
• GCSE grades A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Goodinge Group Practice

Address

20 North Road

London

N7 9EW

Employer's website

https://www.goodingegrouppractice.com/ (Opens in a new tab)