PCN First Contact Practitioner

Job description

Job responsibilities

Rutland Health PCN is a group of four high achieving practices based in the rural county of Rutland comprising of Empingham Medical Centre, Oakham Medical Practice, Uppingham Surgery, and Market Overton and Somerby Surgeries. Working with our 42,000 patients, we work collaboratively with Rutland County Council and community services to focus on local health needs and population health.

The Rutland Health Primary Care Network (PCN) First Contact Practitioner (FCP) will work as part of a multi-disciplinary team and have a key role in supporting the PCN to deliver a musculoskeletal specialist service to its patients. You will complement and support the existing teams of clinical staff in each practice, attending clinical meetings and MDTs where necessary. You will be supported to introduce new ideas and novel ways of working that will develop the FCP service.

The post holder will be empowered by the PCN to lead the FCP service and shape the way that it is utilised by our practices. They will also support the PCN if it looks to grow the FCP service by providing advice and assisting the recruitment process. The role is pivotal to improving the quality of the service, and the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within general practice.

Job responsibilities

Key Objectives

• Provide pro-active leadership on the FCP service to the PCN, practice multidisciplinary teams, patients, and their carers
• Develop and deliver patient facing services and clinics which improve patient outcomes, reflect the needs of the practice population and shift workload from other disciplines
• Improve general practice/clinician understanding of, confidence in, and compliance with the scope of the FCP service
• Provide musculoskeletal consultations as an integral part of the multidisciplinary team by triaging, assessing, and managing a diverse caseload
• Develop yourself, the role, and service through participation in clinical supervision, training, and service redesign activities
• Deliver training, mentoring and guidance to other clinicians and staff on the FCP service

Safety

• Report patient related incidents, contribute to investigations and root cause analyses
• Participate in serious incident investigations and multidisciplinary case reviews

Training, Education & Information

• Develop and deliver education sessions and training to clinical and non-clinical staff on musculoskeletal issues
• Deliver education and support to individual patients and patient support groups on MSK
• Assess emergent clinical evidence and develop strategies for implementation in practice
• Be actively working towards the FCP accreditation

Quality

• Ensure compliance with CQC and other professional standards
• Promote a culture of constant improvement and excellence
• Conduct regular clinical audits and other improvement activities
• Assess own performance regularly and make suggestions of how to improve personal and team performance

Health & Safety

• Assist in promoting and maintaining your own and others’ health, safety and security as defined in each Practice’s Health and Safety policy. Ensure that any hazards in your working area are reported immediately to your line manager.

Confidentiality

• Ensure patient and Practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols.

Performance/Professional Development

• Training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice.
• Regular appraisal meetings.
• Regular team meetings.

Equality & Diversity

• Support the equality, diversity and rights of patients, carers, and colleagues according to Practice protocol.

Working with Patients

• Work in partnership with our patients to help them achieve better health outcomes.
• Offer a polite, friendly, and efficient level of customer service to all our patients.
• Provide specialist expertise in MSK while helping to address both the public health and social care needs of patients in the network and help in tackling inequalities.

Dignity and Respect

• Treat patients, colleagues and visitors with dignity and respect at all times.

Feedback

• Listen to feedback from patients and colleagues whether this is a complaint, comment, or compliment and if it cannot be dealt with immediately, ensure it is reported to a member of the Practice Management Team.

Key Working Relationships & Communications

• The post holder will have a leadership role in supporting further integration of general practice with the wider healthcare teams to help improve patient outcomes, ensure better access to healthcare, and help manage general practice workload. The role has the potential to significantly improve quality of care and safety for patients.

Key working relationships include;

• General Practitioners and other practice clinicians (Frequent/ Daily)
• Patients and carers (Frequent/ Daily)
• PCN Staff
• Practice Managers
• Secondary Care departments, including Doctors, Nurses
• Primary healthcare team e.g., community nurses
• Care Homes
• Healthcare providers including NHS, third sector and voluntary

There is one position available of 10 sessions per week. The salary is £45,000 per annum depending on experience. There is access to the NHS Pension Scheme, with 5 weeks annual leave plus bank holidays. 

Person Specification

Qualifications

Essential

• Hold current HCPC registration
• Commitment towards continuing professional development in accordance with requirements of ARRS and the FCP role
• Working towards full FCP accreditation

Knowledge and Skills

Essential

• Good computer skills.
• Excellent written and verbal communication skills.
• Ability to use SystmOne proficiently

Desirable

• A working understanding of NHS policies, processes, structures, systems, and clinical practices.

Personal Attributes

Essential

• Ability to work effectively both independently and as part of a team.
• Excellent organisational, analytical and problem solving skills.
• Excellent interpersonal skills and diplomacy.

Experience

Essential

• Experience working within primary care in an FCP role

Desirable

• Experience in a leadership role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rutland Health Primary Care Network

Address

North Gate

Uppingham

Oakham

Rutland

LE159EG

Employer's website

https://rutlandhealth.co.uk/ (Opens in a new tab)