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The Paradise Road Practice

Part-time Receptionist

The closing date is 22 September 2025

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Job summary

We are a small GP Practice with a very high level of satisfaction among our patients thanks to the dedication and professionalism of all our staff.

As a Receptionist you are the first point of entry into the practice and therefore key in maintaining our reputation and our standards, whether in person or on the phone.

In this role you will be faced by varied and sometimes challenging tasks including, occasionally having to deal with some uncomfortable people. Your communication and listening skills will be critical for this. This is an exiting and satisfying role as part of a small but happy and committed team.

Main duties of the job

Main duties include greeting and assisting everyone who contacts the practice whether in person or on the phone, making, cancelling and rescheduling appointments with the clinical staff. You are expected to work 10-15 hours per week at different times respecting the agreed rotas. You are flexible and are able to do additional hours on other days to cover holidays and sickness of your colleagues. No weekend work is involved.

In addition to permanent patient contact to assist them and deal with their queries you will also have additional administrative tasks to fulfil such as patient registration, information updating, scanning documents , calling patients based on requests from the clinical staff for specific requirements, etc.

Depending on your shift you will be required to open or close the practice and perform the daily checks and controls associated with those moments.

Good communication and problem solving skills and ability to multitask are key requirements for this position

About us

The Paradise Road Practice is a small practice located in the centre of Richmond within minutes walk of all public transport (Tube, Trains, Buses). We have 1 full time GP, two part-time GPs, one Nurse and one Health Care Assistant. The reception and administration team is made up of 6 people. We take great pride in the very high level of satisfaction our patient surveys always demonstrate.

Details

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.21 an hour £10.00 if you are aged 18-20

Contract

Permanent

Working pattern

Part-time

Reference number

A3545-25-0001

Job locations

37 Paradise Road

Richmond

Surrey

TW9 1SA


Job description

Job responsibilities

To deal politely and efficiently with patients as the first point of contact for anyone visiting or calling the surgery.

Dealing with visitors and as a member if the practice team, provide a courteous and helpful service.

To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act.

Making routine and emergency appointments for patient to see the doctors and nurses

Checking patient details on clinical system.

Deal with requests for home visits.

Answer queries with regard to results of recent tests e.g. bloods, urine or x-ray. This includes contacting the hospital(s) for these results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the surgery.

Accurate completion of registration forms and

Dealing with relevant forms and updating Medical Records and computer systems.

Accept requests for repeat prescriptions, hand out completed prescriptions, cancel appointments when necessary, contact the patients (s) and re-book if required.

Book patient hospital transport when required.

Contact the emergency services when necessary.

Filing, photocopying and organising medical notes.

Issuing of computerised repeat prescriptions.

Assist in ordering and stock control of relevant stationery.

Checking and tidying of consulting rooms between surgeries and keeping waiting area clean and tidy.

In the morning, open the surgery and ensure everything is ready for the upcoming session. In the afternoon, close the surgery and ensure everything is locked up properly and the alarm is set.

Administrative Duties

Scanning documents onto clinical system.

Other administrative duties as required and agreed.

Ensure the existing patient information is correct and up to date and ensure that reception area is tidy and maintain cleanliness in the kitchen facilities when necessary.

Any other relevant duties as mutually agreed.

Job description

Job responsibilities

To deal politely and efficiently with patients as the first point of contact for anyone visiting or calling the surgery.

Dealing with visitors and as a member if the practice team, provide a courteous and helpful service.

To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act.

Making routine and emergency appointments for patient to see the doctors and nurses

Checking patient details on clinical system.

Deal with requests for home visits.

Answer queries with regard to results of recent tests e.g. bloods, urine or x-ray. This includes contacting the hospital(s) for these results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the surgery.

Accurate completion of registration forms and

Dealing with relevant forms and updating Medical Records and computer systems.

Accept requests for repeat prescriptions, hand out completed prescriptions, cancel appointments when necessary, contact the patients (s) and re-book if required.

Book patient hospital transport when required.

Contact the emergency services when necessary.

Filing, photocopying and organising medical notes.

Issuing of computerised repeat prescriptions.

Assist in ordering and stock control of relevant stationery.

Checking and tidying of consulting rooms between surgeries and keeping waiting area clean and tidy.

In the morning, open the surgery and ensure everything is ready for the upcoming session. In the afternoon, close the surgery and ensure everything is locked up properly and the alarm is set.

Administrative Duties

Scanning documents onto clinical system.

Other administrative duties as required and agreed.

Ensure the existing patient information is correct and up to date and ensure that reception area is tidy and maintain cleanliness in the kitchen facilities when necessary.

Any other relevant duties as mutually agreed.

Person Specification

Qualifications

Essential

  • You must prove you have the legal right to work in the UK if you are not a British national.
  • Very good communication skills in English (spoken and written) are essential. Good manner, listening and understanding are key in the role sometimes dealing with vulnerable people.
  • Basic knowledge of Microsoft Office package and use of Windows and email are required. You are flexible and able to multitask
  • You have experience as a Receptionist in a GP Practice and you are familiar with commonly used clinical systems such as EMIS, Accurx, Docman 10.

Desirable

  • Experience in dealing with Referrals
  • Having already done mandatory courses for the position
  • Practical NHS experience
Person Specification

Qualifications

Essential

  • You must prove you have the legal right to work in the UK if you are not a British national.
  • Very good communication skills in English (spoken and written) are essential. Good manner, listening and understanding are key in the role sometimes dealing with vulnerable people.
  • Basic knowledge of Microsoft Office package and use of Windows and email are required. You are flexible and able to multitask
  • You have experience as a Receptionist in a GP Practice and you are familiar with commonly used clinical systems such as EMIS, Accurx, Docman 10.

Desirable

  • Experience in dealing with Referrals
  • Having already done mandatory courses for the position
  • Practical NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Paradise Road Practice

Address

37 Paradise Road

Richmond

Surrey

TW9 1SA


Employer's website

https://paradiseroadpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Paradise Road Practice

Address

37 Paradise Road

Richmond

Surrey

TW9 1SA


Employer's website

https://paradiseroadpractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Andre Bonfiglioli

andre.bonfiglioli@nhs.net

02089402423

Details

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.21 an hour £10.00 if you are aged 18-20

Contract

Permanent

Working pattern

Part-time

Reference number

A3545-25-0001

Job locations

37 Paradise Road

Richmond

Surrey

TW9 1SA


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