Receptionist

The Paradise Road Practice

Information:

This job is now closed

Job summary

The Paradise Road Practice is looking for a part-time (20 hours, over 4 days ) receptionist for our friendly practice. We are a dynamic and small GP practice.

You will be the first point of contact for our patients and other visitors.

The ideal candidate will be flexible, friendly with excellent customer service skills and work well within a team whilst also able to use their own initiative.

You will be eligible to join NHS Pension scheme.

Main duties of the job

You will be working in a customer facing role handling telephone, IT and Apps and Face-to-Face contacts.

Opening up and locking up of premises as appropriate.

Processing documentation and providing administrative support to members of the practice.

Good IT skills and previous NHS receptionist work is desirable but not essentialwould be advantageous.

About us

We are a friendly team looking after approximately 2500 patients.

The clinical team consists of 3 GPs, a Practice Nurse, Healthcare Assistant, Care Coordinator and Mental Health Practitioner.

There is also an Admin and Management team.

Our practice environment is supportive and caring.

Date posted

20 November 2023

Pay scheme

Other

Salary

£11 to £12 an hour depending upon experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3545-23-0001

Job locations

37 Paradise Road

Richmond

Surrey

TW9 1SA


Job description

Job responsibilities

Reception Duties

Responsible for greeting patients, routing patients through appointment system and booking appointments electronically at desk and on telephone.

Dealing with telephone queries, requests for information, results and home visits using the computer system and practice protocols appropriately.

Liaising with doctors and nurses regarding patient queries; passing on messages.

Following up requests for appointments, information from hospitals.

Monitor the practice generic e-mail account daily.

Opening, stamping and scanning post for doctors.

Registering new Patients, putting data on to the system and checking and updating patient details on the record.

Be able to cover all reception position as necessary.

Dealing with relevant forms and updating Medical Record Envelope (MRE) and computer when patients change name and/or address.

Preparation and computer input of forms such as GMS forms.

Filing, photocopying, opening, stamping and routing post for doctors.

Issuing of computerized repeat prescriptions.

Checking and tidying of consulting rooms between surgeries and keeping waiting area clean and tidy.

Opening up and locking up of premise safely & preparing for surgery as per protocols.

To have a thorough knowledge of all practice procedures and to work in accordance of written protocols.

Other Duties:

Attending practice meetings or training as required.

The post holder is expected to be involved with the training of new members of the team.

Any other relevant duties as mutually agreed and other tasks allocated by manager.

You are expected to cover others annual leave, sick leave as business required.

Job description

Job responsibilities

Reception Duties

Responsible for greeting patients, routing patients through appointment system and booking appointments electronically at desk and on telephone.

Dealing with telephone queries, requests for information, results and home visits using the computer system and practice protocols appropriately.

Liaising with doctors and nurses regarding patient queries; passing on messages.

Following up requests for appointments, information from hospitals.

Monitor the practice generic e-mail account daily.

Opening, stamping and scanning post for doctors.

Registering new Patients, putting data on to the system and checking and updating patient details on the record.

Be able to cover all reception position as necessary.

Dealing with relevant forms and updating Medical Record Envelope (MRE) and computer when patients change name and/or address.

Preparation and computer input of forms such as GMS forms.

Filing, photocopying, opening, stamping and routing post for doctors.

Issuing of computerized repeat prescriptions.

Checking and tidying of consulting rooms between surgeries and keeping waiting area clean and tidy.

Opening up and locking up of premise safely & preparing for surgery as per protocols.

To have a thorough knowledge of all practice procedures and to work in accordance of written protocols.

Other Duties:

Attending practice meetings or training as required.

The post holder is expected to be involved with the training of new members of the team.

Any other relevant duties as mutually agreed and other tasks allocated by manager.

You are expected to cover others annual leave, sick leave as business required.

Person Specification

Knowledge

Essential

  • Good interpersonal and communication skills.

Desirable

  • Experience working in primary care with possible EMIS system.
Person Specification

Knowledge

Essential

  • Good interpersonal and communication skills.

Desirable

  • Experience working in primary care with possible EMIS system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Paradise Road Practice

Address

37 Paradise Road

Richmond

Surrey

TW9 1SA


Employer's website

https://paradiseroadpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Paradise Road Practice

Address

37 Paradise Road

Richmond

Surrey

TW9 1SA


Employer's website

https://paradiseroadpractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Carry Lam

ching.lam1@nhs.net

02089402423

Date posted

20 November 2023

Pay scheme

Other

Salary

£11 to £12 an hour depending upon experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3545-23-0001

Job locations

37 Paradise Road

Richmond

Surrey

TW9 1SA


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