Frailty and Phlebotomy Care Coordinator NORA PCN

Job description

Job responsibilities

Phlebotomy

Using technical equipment to safely draw blood from patients

Explaining the process of drawing blood clearly to a patient

Answering patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them

Reassuring and calming patients who might be nervous or scared of the procedure

Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample

Checking patient identification against GP/Nurse request and confirming with patient whenever possible

Accurate labelling of samples to confirm patient identity

Applying dressings to the wound created by drawing blood

Sending blood samples to testing laboratories

Ensure that domiciliary blood samples are returned to the hub in time for courier collection and on Saturdays, ensure that domiciliary blood samples are taken to the lab at the Horton Hospital at the end of the shift.

Frailty Healthcare

Identify frail vulnerable groups of patients in the community to assess whether there are any unmet health or care needs.

Undertake basic assessments such as taking weight, BP, foot checks and pulse rates to ensure that any housebound patient you are seeing is receiving sufficient care and to contribute to the management of their long-term conditions, eliminating the need for them to visit our practices for support.

Perform baseline assessments when appropriate to detect early signs of deterioration in health for housebound patients.

When necessary identify urgent needs, taking relevant action or liaison

Notifying the patients GP if the assessment gives rise to any concern

Refer and liaise with a range of statutory and voluntary sector support agencies, ensuring the person has access to a wide range of support

Provide guidance and support to increase the use of self-care methods.

General

Keep timely, accurate and complete electronic patient records and activity data on EMIS, all of which will be maintained and stored in accordance with professional and organisational standards.

To have responsibility for appropriate documentation related to patients in their care to be disseminated to all relevant professionals in a timely manner and in accordance with operating standards.

Notifying GP/Nurse of any significant patient issues

During holiday periods you may be required to assist the phlebotomy teams at any of the NORA practices. Be responsible for maintaining Health and Safety standards within the business, in line with the Health and Safety policy

To ensure ongoing compliance with CQC essential standards

To ensure compliance with all GDPR and data security policies

Adhere to all business protocols and SOPs

To comply with the Practice HR policies

Ensure effective and professional communications at all times

Ensure a high standard of personal presentation at all times

To take an active part in the performance review system

Complete relevant (mandatory) training and ensure agreed deadlines are met

Attend internal and external meetings as required

To support sustainability practices and recognise the shared responsibility of carrying out duties in a resource-efficient way

This job description sets out the main duties of the post at the date it was written. Duties may vary without changing the general character of the post or the level of responsibility entailed.

As a Frailty/ Phlebotomist Care Coordinator, you will be required to work to an appointment list for patients in their own homes based across the NORA network area. To do this role a clean UK driving licence and your own vehicle is essential.

Person Specification

Qualifications

Essential

• A phlebotomy qualification
• A full, clean UK driver's licence and the use of a fully tax and insured road-worthy vehicle
• DBS check
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
• UK Registration
• Applicants must have current UK professional registration.
• For further information please see NHS Careers website (Opens in a new tab).

Desirable

• None

Experience

Essential

• At least 1 years previous experience as a Phlebotomist
• At least 1 years previous experience in a HCA or nursing capacity
• Excellent interpersonal, influencing and negotiating skills
• Excellent written and verbal communication skills.
• The ability to communicate complex and sensitive information in an understandable way to a variety of audiences
• Ability to work under pressure and to meet deadlines
• Ability to work effectively both independently and as a team member

Desirable

• Experience of using EMIS web
• Experience of working in Primary Care
• Experience of working in a community-based clinical role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bloxham & Hook Norton Surgery

Address

The Surgery

Church Street

Bloxham

Banbury

Oxfordshire

OX15 4ES

Employer's website

https://www.bloxhamsurgery.co.uk/ (Opens in a new tab)