Healthcare Assistant HCA - GP Surgery

Loomer Road Surgery

The closing date is 24 April 2025

Job summary

We are a group of GP practices who pride ourselves on providing an excellent standard of care to our patients.

Our Healthcare Assistants are key to us achieving this, so we are looking for an individual who is confident, enthusiastic, with great communication skills to join our existing group of healthcare assistants.

Our Healthcare Assistants deliver and assist the practice in the provision of treatment, preventative care, health promotion and patient education, whilst working under direct supervision and strictly in accordance with specific practice guidelines and protocols.

Main duties of the job

Communicate effectively with patients and colleagues to promote better patient care and outcomes.

Carry out both face to face and telephone consultations with patients including taking patient observations such as blood pressure, pulse readings.

Maintain a high level of infection control.

Offer support and sign post patients to make healthier lifestyle choices.

Escalate any concerns to the relevant clinician where appropriate.

About us

The Loomer Medical Group are an innovative group of Health and Social care professionals from a variety of care and business backgrounds who have come together to create one of the leading Healthcare Groups in the country. We span the Health and Social care spectrum with a number of NHS GP surgeries, Dementia Care Home and our Home Care services and are leading the way nationally to provide truly integrated care to our service users. If this sounds like your kind of organisation and you feel up to the challenge we want to hear from you and you can tell us why we need you to be a part of our journey.

Date posted

11 April 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3535-25-0001

Job locations

Loomer Road

Chesterton

Newcastle

Staffordshire

ST5 7JS


Longton Health Centre

Drayton Road

Stoke-on-trent

ST3 1EQ


The Haymarket Health Centre

Dunning Street

Stoke-on-trent

ST6 5BE


Milehouse Primary Care Centre

Lymebrook Way

Newcastle

Staffordshire

ST5 9GA


R J Mitchell Medical Centre

19 Wright Street

Talke

Stoke-on-trent

ST7 1NY


Apsley House Surgery

Church Terrace

Stoke-on-trent

ST6 2JN


Job description

Job responsibilities

The post holder is a healthcare assistant , who acts within their professional boundaries, supporting and working alongside a team of healthcare professionals in general practice to meet the needs of our patients. The role will be supported by and work under indirect supervision of the Clinical Nurse Manager and will undertake tasks and duties delegated by the Clinical Nurse Manager or a suitably qualified regulated professional.

Key Duties and Responsibilities:

  • Measuring and recording patient biometrics in routine presentations, and annual medical checks such as:
  1. Blood Pressure
  2. Pulse Rate and Rhythm
  3. Temperature
  4. Height and weight - Body Mass Index
  5. Blood sugar readings
  • Taking patient blood samples - phlebotomy
  • Carrying out ECG's
  • Carrying out Spirometry / Feno testing, following accredited training
  • Immunisations and B12 injections after receiving adequate training and a period of supervision
  • Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

  1. Handwashing
  2. Universal hygiene procedures
  3. Collection and handling of laboratory specimens
  4. Segregation and disposal of waste materials
  5. Decontamination of instruments and clinical equipment
  6. Reporting and treatment of sharps injuries
  7. Dealing with blood and body fluid spillages
  8. Assist patients and colleagues in adopting sound infection control measures
  • Understand and apply the principles of the cold chain - Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility

  • Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate

  • Follow and deliver care in line with, all company policies and procedures

  • Be aware of and, if appropriate, assist in current clinical audits

  • Ensure own actions are consistent with clinical governance systems and practice in accordance with agreed standards of care

  • Ensure stock items under your control are ordered and available in the treatment and consulting rooms

  • Be able to manage your own time effectively

  • Respect the privacy, dignity, needs and beliefs of patients and carers

  • Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour

  • Act as a chaperone

  • Urinalysis and preparation of specimens for investigation by the pathology laboratories

  • Home visits as required

  • Prepare and maintain environments and equipment before, during and after patient care interventions

  • Use personal security systems within the workplace according to practice guidelines

  • Identify the risks involved in work activities and undertake them in a way that manages the risks

  • Assist in raising awareness of health and well-being, and how it can be promoted

  • Give accurate and appropriate information to patients and groups within own competence

  • Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

  • Maintain confidentiality or information relating to patients, relatives, staff and the practice

  • Take the necessary precautions when transmitting information

  • Actively work toward developing and maintaining effective working relationships within and outside the practice

  • Participate in the administrative and professional responsibilities of the practice team

  • Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long terms conditions reviews etc.

  • Work with colleagues in the team on the development of current and new services and other initiatives

  • To support public health campaigns, providing specialist knowledge on all public health programmes available to the general public

Job description

Job responsibilities

The post holder is a healthcare assistant , who acts within their professional boundaries, supporting and working alongside a team of healthcare professionals in general practice to meet the needs of our patients. The role will be supported by and work under indirect supervision of the Clinical Nurse Manager and will undertake tasks and duties delegated by the Clinical Nurse Manager or a suitably qualified regulated professional.

Key Duties and Responsibilities:

  • Measuring and recording patient biometrics in routine presentations, and annual medical checks such as:
  1. Blood Pressure
  2. Pulse Rate and Rhythm
  3. Temperature
  4. Height and weight - Body Mass Index
  5. Blood sugar readings
  • Taking patient blood samples - phlebotomy
  • Carrying out ECG's
  • Carrying out Spirometry / Feno testing, following accredited training
  • Immunisations and B12 injections after receiving adequate training and a period of supervision
  • Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

  1. Handwashing
  2. Universal hygiene procedures
  3. Collection and handling of laboratory specimens
  4. Segregation and disposal of waste materials
  5. Decontamination of instruments and clinical equipment
  6. Reporting and treatment of sharps injuries
  7. Dealing with blood and body fluid spillages
  8. Assist patients and colleagues in adopting sound infection control measures
  • Understand and apply the principles of the cold chain - Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility

  • Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate

  • Follow and deliver care in line with, all company policies and procedures

  • Be aware of and, if appropriate, assist in current clinical audits

  • Ensure own actions are consistent with clinical governance systems and practice in accordance with agreed standards of care

  • Ensure stock items under your control are ordered and available in the treatment and consulting rooms

  • Be able to manage your own time effectively

  • Respect the privacy, dignity, needs and beliefs of patients and carers

  • Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour

  • Act as a chaperone

  • Urinalysis and preparation of specimens for investigation by the pathology laboratories

  • Home visits as required

  • Prepare and maintain environments and equipment before, during and after patient care interventions

  • Use personal security systems within the workplace according to practice guidelines

  • Identify the risks involved in work activities and undertake them in a way that manages the risks

  • Assist in raising awareness of health and well-being, and how it can be promoted

  • Give accurate and appropriate information to patients and groups within own competence

  • Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

  • Maintain confidentiality or information relating to patients, relatives, staff and the practice

  • Take the necessary precautions when transmitting information

  • Actively work toward developing and maintaining effective working relationships within and outside the practice

  • Participate in the administrative and professional responsibilities of the practice team

  • Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long terms conditions reviews etc.

  • Work with colleagues in the team on the development of current and new services and other initiatives

  • To support public health campaigns, providing specialist knowledge on all public health programmes available to the general public

Person Specification

Experience

Desirable

  • Experience working in a patient facing environment
  • Experience of working in primary care / general practice
  • Experience on the clinical System: Systmone

Qualifications

Essential

  • Qualified to NVQ level 2 in Health and social care or equivalent

Desirable

  • Qualified to NVQ level 3 in Health and social care or equivalent.
Person Specification

Experience

Desirable

  • Experience working in a patient facing environment
  • Experience of working in primary care / general practice
  • Experience on the clinical System: Systmone

Qualifications

Essential

  • Qualified to NVQ level 2 in Health and social care or equivalent

Desirable

  • Qualified to NVQ level 3 in Health and social care or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Loomer Road Surgery

Address

Loomer Road

Chesterton

Newcastle

Staffordshire

ST5 7JS


Employer's website

http://www.loomermedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

Loomer Road Surgery

Address

Loomer Road

Chesterton

Newcastle

Staffordshire

ST5 7JS


Employer's website

http://www.loomermedical.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Business Support Administrator

Mandy Dwine

mandy.dwine@staffs.nhs.uk

03003650338

Date posted

11 April 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3535-25-0001

Job locations

Loomer Road

Chesterton

Newcastle

Staffordshire

ST5 7JS


Longton Health Centre

Drayton Road

Stoke-on-trent

ST3 1EQ


The Haymarket Health Centre

Dunning Street

Stoke-on-trent

ST6 5BE


Milehouse Primary Care Centre

Lymebrook Way

Newcastle

Staffordshire

ST5 9GA


R J Mitchell Medical Centre

19 Wright Street

Talke

Stoke-on-trent

ST7 1NY


Apsley House Surgery

Church Terrace

Stoke-on-trent

ST6 2JN


Privacy notice

Loomer Road Surgery's privacy notice (opens in a new tab)