GP Practice Receptionist

Dyneley House Surgery

Information:

This job is now closed

Job summary

We are looking for an enthusiastic candidate with good communication skills who enjoys providing excellent service to a wide range of people, by phone and face to face. Our Reception Team arrange appointments, answer queries, input data and sign post people to the appropriate services in our busy GP Surgery.  

We use TPP SystmOne and can provide training for this.

This is a part-time role and the candidate will need to work Monday 8am - 1pm, Tuesday 8am - 1pm, Thursday 1pm - 6pm and Friday 1pm - 6pm.  There will also be the need to work  2 hours extra (6pm - 8pm) approximately once a month on a Thursday.    We do have some flexibility so if you are interested in this role but would prefer to work more/slightly different hours each week please do contact us.

If you want to chat about the role infomally before applying, please call Alison Shenton on 01756 799811.

Main duties of the job

  • Welcoming patients to the surgery
  • Booking appointments 
  • Answering queries
  • Signposting patients to services and other organisations
  • Entering information onto patient records 
  • Printing letters and forms 
  • Taking messages 

About us

Dyneley House Surgery is  CQC Outstanding rated GP surgery in the vibrant market town of Skipton on the edge of the Yorkshire Dales.

We are committed to providing an excellent service to our 14000 patients.  The working environment is busy and varied and the team are friendly and supportive.  

Date posted

19 July 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A3517-22-6901

Job locations

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 2HZ


Job description

Job responsibilities

Actively participate in signposting patients to the most suitable services including self-care/ patient education events offered by the Practice using the care-navigation process

Greet patients and visitors to the Practice, providing the highest standards of customer service

Booking, amending and cancelling patient appointments

Ensure patient records are maintained on SystmOne 

Answering telephone calls, ensuring calls are documented and directed accordingly

Ensure up-to-date maintenance of both computerised and paper records

Deal with queries and concerns raised by patients 

Work collaboratively with other members of the Practice Team to positively support the patients’ experience when contacting or visiting the Practice

Job description

Job responsibilities

Actively participate in signposting patients to the most suitable services including self-care/ patient education events offered by the Practice using the care-navigation process

Greet patients and visitors to the Practice, providing the highest standards of customer service

Booking, amending and cancelling patient appointments

Ensure patient records are maintained on SystmOne 

Answering telephone calls, ensuring calls are documented and directed accordingly

Ensure up-to-date maintenance of both computerised and paper records

Deal with queries and concerns raised by patients 

Work collaboratively with other members of the Practice Team to positively support the patients’ experience when contacting or visiting the Practice

Person Specification

Qualifications

Essential

  • GCSE grade A-C in English Language and Maths (or equivalent)

Desirable

  • Qualification in Health & Social Care
  • Qualification in Customer Service

Experience

Essential

  • Experience of providing excellent customer service
  • Experience of using Microsoft word & excel

Desirable

  • Experience of working in a GP Practice or Hospital
  • Experience of using TPP SystmOne
Person Specification

Qualifications

Essential

  • GCSE grade A-C in English Language and Maths (or equivalent)

Desirable

  • Qualification in Health & Social Care
  • Qualification in Customer Service

Experience

Essential

  • Experience of providing excellent customer service
  • Experience of using Microsoft word & excel

Desirable

  • Experience of working in a GP Practice or Hospital
  • Experience of using TPP SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Dyneley House Surgery

Address

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 2HZ


Employer's website

https://www.dyneleyhousesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dyneley House Surgery

Address

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 2HZ


Employer's website

https://www.dyneleyhousesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Alison Shenton

alison.shenton@bradford.nhs.uk

01756799811

Date posted

19 July 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A3517-22-6901

Job locations

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 2HZ