Job summary
Staveleigh Medical Centre is a high achieving GP surgery based in the heart of Stalybridge Cheshire. We pride ourselves on our patient-centered culture and foster collaborative working amongst our entire team. We have a fantastic opportunity for a motivated, organised & efficient team player to join our dynamic team of patient advisors managing reception.
As well as working as part of a fantastic team, you will have access to our employment packages which includes:
- Competitive pay
- Flexible working
- NHS pension
- Staff welfare scheme (including access to clubs)
- Working from home opportunities
- Continued development and training opportunities
Come and be a part of the ‘Staveleigh Way’!
Main duties of the job
First impressions are key! Nobody likes having to call or visit the doctors and your job will be to ensure your first impression to patients to welcoming helpful and making their experience comfortable. Duties will include leading on our reception desk and answering incoming calls, as well as assisting our medical, admin and data quality staff with tasks.
You will assist pateints with booking appointments, processing prescriptions, registering new pateitns and answering queries.
About us
Based in the heart of Stalybridge, we are a purpose built medical centre providing NHS services with approximately 6,800 registered patients. We care about people. Our mission is to provide the right CARE for the right PEOPLE and the right TIME. We are currently welcoming new NHS patients.
We are a high achieving practice who has recently scored above the national and local standards in the recent GP survey. We boast a full compliment of supportive staff including GPs, Nurses, HCAs, Admin, Patient Advisors, Data Quality Team, Medical Secretary, and Management.
Job description
Job responsibilities
You will be responsible for all reception duties
including:
·
Serving patients by greeting and helping them, scheduling
appointment and maintaining records.
·
Welcoming patients and visitors in person or on the
telephone, and answering or referring inquiries.
·
Optimizing patients’ satisfaction by upholding our
values.
·
Comforting patients by anticipating patients’ anxieties,
answering questions and maintaining a calm reception area.
·
Assisting patients to complete new registration documents
and updating personal details when required.
·
Protecting patients’ rights by maintaining
confidentiality of medical and personal information.
·
Maintaining operations by following policies and
procedures, reporting needed changes.
·
Contributing to team effort by accomplishing related
results needed.
Job description
Job responsibilities
You will be responsible for all reception duties
including:
·
Serving patients by greeting and helping them, scheduling
appointment and maintaining records.
·
Welcoming patients and visitors in person or on the
telephone, and answering or referring inquiries.
·
Optimizing patients’ satisfaction by upholding our
values.
·
Comforting patients by anticipating patients’ anxieties,
answering questions and maintaining a calm reception area.
·
Assisting patients to complete new registration documents
and updating personal details when required.
·
Protecting patients’ rights by maintaining
confidentiality of medical and personal information.
·
Maintaining operations by following policies and
procedures, reporting needed changes.
·
Contributing to team effort by accomplishing related
results needed.
Person Specification
Person Specification
Essential
- We welcome applications from people who present the following skills:
- Ability to conduct and keep track of multiple tasks.
- Flexibility and a willingness to learn new approaches and adapt to changes.
- Excellent telephone skills and verbal communication.
- Above and beyond customer service skills.
- Attention to detail, accuracy and efficient working combined with an advanced written communication ability.
- Professionalism and integrity.
- Comprehensive IT skills (including use of Microsoft Office packages). Previous experience of a medical system (such as SystmOne) would be advantageous.
- A willingness to contribute and suggest innovative ideas about best practice and new ways of working.
Person Specification
Person Specification
Essential
- We welcome applications from people who present the following skills:
- Ability to conduct and keep track of multiple tasks.
- Flexibility and a willingness to learn new approaches and adapt to changes.
- Excellent telephone skills and verbal communication.
- Above and beyond customer service skills.
- Attention to detail, accuracy and efficient working combined with an advanced written communication ability.
- Professionalism and integrity.
- Comprehensive IT skills (including use of Microsoft Office packages). Previous experience of a medical system (such as SystmOne) would be advantageous.
- A willingness to contribute and suggest innovative ideas about best practice and new ways of working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
