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Earl’s Court Medical Centre

Reception Admin

The closing date is 30 September 2025

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Job summary

We are looking for highly motivated reception administrators to join our dynamic and friendly team to work in GP Practice. We are an innovative and forward thinking System One practice committed to delivering the highest standard of patient care.

Main duties of the job

To provide and maintain a high standard of care for visaitors and patients as well as providing assistance to other members of the primary healthcare team.

The duties will include all tasks normally undertaken by a reception administrator. This will include but is not limited to the following:

To ensure that all visitors, telephone callers, and patients accessing the practice are greeted professionally. To ensure all telephone calls are managed appropriately.

To assist patients in accessing the most appropriate healthcare professional to meet their clinical need.

To manage the flow of patients and patient administration queries. To ensure the administrative clinical pathways are followed.

The Job may vary according to the need of the business.

About us

At Earls Court Medical Centre, our dedicated team of healthcare professionals is committed to providing high- quality, patient-centered care.

Our GPs work closely with a skilled group of nurse, healthcare assistants, CP, FCP and administrative staff.

Details

Date posted

09 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A3510-25-0009

Job locations

248 Earl’s Court Road

London

SW5 9AD


Job description

Job responsibilities

Key Responsibilities

1.System One Management:

Proficiently use the System One clinical software for managing patient records, appointments, and clinical data.

Ensure patient information is accurately entered and maintained, adhering to data protection regulations(GDPR).

Provide Support to clinical staff in navigating and troubleshooting System One.

2.Target Coordination:

Track and monitor practice performance against KPIs. including clinical targets and patient satisfaction metrics.

Coordinate with healthcare providers and staff to achieve QOF and other national/local health targets.

Generate and analyse reports from System One to inform practice strategy and performance improvements.

3. Administrative Duties:

Manage patient appointments, referrals, and follow-ups efficiently using System One and other systems.

Handle general administrative task such as filing, scanning, and processing medical correspondence.

Provide front-desk support as needed, including answering patient queries and scheduling appointments.

4.Performance Optimization

Implement processes to streamline practice workflows, and improving patient flow.

Work closely with Practice Manager to monitor and improve operational efficiency within the practice.

Assist with the development and execution of action plans to meet patient care and administrative goals.

5. Communication & Liaison

Act as a liaison between medical staff, administrative staff, and patients to ensure effective communication and coordination

Coordinate meetings, training sessions, and team briefings to support staff development and communication.

Engage with external partners, such as hospitals, other GP practices, healthcare providers, to facilitate patient care pathways.

Ensure adherence to all relevance legislation, including GDPR, CQC standards, health and safety regulations

Regularly review and update all practice protocols, policies, and procedures to ensure regulatory compliance.

7.Support Practice Financials

Assist with the monitoring of practice budgets, particularly around the use of resources for meeting clinical targets.

work with the Practice Manager to maximize income from QOF and other incentive schemes.

Job description

Job responsibilities

Key Responsibilities

1.System One Management:

Proficiently use the System One clinical software for managing patient records, appointments, and clinical data.

Ensure patient information is accurately entered and maintained, adhering to data protection regulations(GDPR).

Provide Support to clinical staff in navigating and troubleshooting System One.

2.Target Coordination:

Track and monitor practice performance against KPIs. including clinical targets and patient satisfaction metrics.

Coordinate with healthcare providers and staff to achieve QOF and other national/local health targets.

Generate and analyse reports from System One to inform practice strategy and performance improvements.

3. Administrative Duties:

Manage patient appointments, referrals, and follow-ups efficiently using System One and other systems.

Handle general administrative task such as filing, scanning, and processing medical correspondence.

Provide front-desk support as needed, including answering patient queries and scheduling appointments.

4.Performance Optimization

Implement processes to streamline practice workflows, and improving patient flow.

Work closely with Practice Manager to monitor and improve operational efficiency within the practice.

Assist with the development and execution of action plans to meet patient care and administrative goals.

5. Communication & Liaison

Act as a liaison between medical staff, administrative staff, and patients to ensure effective communication and coordination

Coordinate meetings, training sessions, and team briefings to support staff development and communication.

Engage with external partners, such as hospitals, other GP practices, healthcare providers, to facilitate patient care pathways.

Ensure adherence to all relevance legislation, including GDPR, CQC standards, health and safety regulations

Regularly review and update all practice protocols, policies, and procedures to ensure regulatory compliance.

7.Support Practice Financials

Assist with the monitoring of practice budgets, particularly around the use of resources for meeting clinical targets.

work with the Practice Manager to maximize income from QOF and other incentive schemes.

Person Specification

Qualifications

Essential

  • Good communication
  • GCSE
  • Understanding of IT., software and apps

Desirable

  • Multilingual spoken
  • previous experience in GP setting
Person Specification

Qualifications

Essential

  • Good communication
  • GCSE
  • Understanding of IT., software and apps

Desirable

  • Multilingual spoken
  • previous experience in GP setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Earl’s Court Medical Centre

Address

248 Earl’s Court Road

London

SW5 9AD


Employer's website

https://www.earlscourtmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Earl’s Court Medical Centre

Address

248 Earl’s Court Road

London

SW5 9AD


Employer's website

https://www.earlscourtmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Mr Ranvir Kalra

wlccg.ecmc_pm@nhs.net

02078351455

Details

Date posted

09 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A3510-25-0009

Job locations

248 Earl’s Court Road

London

SW5 9AD


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