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Earl’s Court Medical Centre

Medical Reception Supervisor

The closing date is 07 June 2025

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Job summary

Earls Court Medical Centre is looking for an experienced and motivated Medical Receptionist supervisor to join our friendly GP Practice. In this role you will lead a team of receptionists, ensuring the smooth running of our front desk operations, delivering excellent patient service , and supporting the wider administrative team. You'll play a key part in coordinating rotas, managing workflows, handling patient queries, and ensuring our reception area runs efficiently and professionally.

This is a great opportunity for someone who enjoys working in a supportive environment where their leadership and organisation skills will be trully valued.

Main duties of the job

Main Duties of the Job

  • Supervise and support the reception team to ensure efficient day to day operations
  • Coorindate staff rotas, manage absences, and ensure adequate front desk coverage at all times
  • Act as a key point of contact for patient queries, complaints, and service feedback, resolving issues promptly and professionally
  • Ensure all reception task are completed accurately and in a timely manner, including appointment booking, patient registrations etc.
  • Oversee the management of inbound and outbound calls, ensuring calls are handled efficiently and within expected timeframes.
  • Work closely with the clinical and management team to ensure achievement of QOF and other practice targets
  • Contribute to serice improvments and the implemtentation of processes as required

About us

You'll be joining a supportive and welcoming team made up of receptionist, administrators, clinicians and management staff who all work closely together to provide the best possible care for our patients.

We pride ourselves on maintain a positive and respectful working environment where everyone is valued. The atmosphere in practice is friendly, professional and team-orientated. We work hard but support each other through challenges, celebrate success, and always aim to learn and improve.

Details

Date posted

14 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3510-25-0003

Job locations

248 Earl’s Court Road

London

SW5 9AD


Job description

Job responsibilities

Job Summary:

The Medical Receptionist Supervisor plays a vital role in the smooth running of the practice's front-of-house operations. This role is responsible for supervising the reception team, ensuring a high standard of patient service, managing daily workflows, and supporting the delivery of key administrative targets, including call/recall processes and QOF-related work.

The post holder will lead by example, promote a positive working culture, and work closely with the management team to support efficient, patient-focused service delivery.

Key Responsibilities:

Team Leadership & Supervision:

- Lead, support, and supervise the reception team on a day-to-day basis.

- Monitor and manage reception workload, staff performance, punctuality, and conduct.

- Coordinate and maintain staff rotas, ensuring adequate cover across all shifts.

- Provide training and ongoing support for new and existing reception staff.

- Hold regular team meetings and 1:1s, promoting open communication and continuous improvement.

Patient Services:

- Ensure all patient interactions are handled professionally, efficiently, and with empathy.

- Resolve patient queries and complaints where appropriate, escalating where necessary.

- Oversee appointment management

- Support initiatives to improve patient access and satisfaction.

Administrative Duties:

- Ensure all front desk procedures are followed, including registration, prescriptions, and document

handling.

- Manage call and recall processes for long-term condition reviews, immunisations, smears, and health checks.

- Support the delivery and monitoring of QOF, IIF, and other key performance indicators.

- Monitor the completion of coding, documentation, and follow-up administrative tasks.

- Work with clinical and admin teams to ensure smooth internal communication and workflow.

Operational Support:

- Support the practice manager in audits, compliance checks, and implementation of protocols.

- Assist with safeguarding, data protection, and confidentiality adherence within the reception area.

- Contribute to service development, process improvement, and patient engagement strategies.

- Act as a point of contact for IT queries, system training, and day-to-day problem solving in the reception area.

Job description

Job responsibilities

Job Summary:

The Medical Receptionist Supervisor plays a vital role in the smooth running of the practice's front-of-house operations. This role is responsible for supervising the reception team, ensuring a high standard of patient service, managing daily workflows, and supporting the delivery of key administrative targets, including call/recall processes and QOF-related work.

The post holder will lead by example, promote a positive working culture, and work closely with the management team to support efficient, patient-focused service delivery.

Key Responsibilities:

Team Leadership & Supervision:

- Lead, support, and supervise the reception team on a day-to-day basis.

- Monitor and manage reception workload, staff performance, punctuality, and conduct.

- Coordinate and maintain staff rotas, ensuring adequate cover across all shifts.

- Provide training and ongoing support for new and existing reception staff.

- Hold regular team meetings and 1:1s, promoting open communication and continuous improvement.

Patient Services:

- Ensure all patient interactions are handled professionally, efficiently, and with empathy.

- Resolve patient queries and complaints where appropriate, escalating where necessary.

- Oversee appointment management

- Support initiatives to improve patient access and satisfaction.

Administrative Duties:

- Ensure all front desk procedures are followed, including registration, prescriptions, and document

handling.

- Manage call and recall processes for long-term condition reviews, immunisations, smears, and health checks.

- Support the delivery and monitoring of QOF, IIF, and other key performance indicators.

- Monitor the completion of coding, documentation, and follow-up administrative tasks.

- Work with clinical and admin teams to ensure smooth internal communication and workflow.

Operational Support:

- Support the practice manager in audits, compliance checks, and implementation of protocols.

- Assist with safeguarding, data protection, and confidentiality adherence within the reception area.

- Contribute to service development, process improvement, and patient engagement strategies.

- Act as a point of contact for IT queries, system training, and day-to-day problem solving in the reception area.

Person Specification

Qualifications

Essential

  • *Previous experience in a Medical or Healthcare reception role
  • *Strong communication and interpersonal skills
  • *Confident in using clinical System (SystemOne)
  • *Ability to lead, motivate, and support a team
  • *Organised, protective, and calm under pressure
  • *Experience managing rotas and performance monitoring

Desirable

  • Experienced supervising or managing a team
  • Knowledge of QOF and NHS targets
  • IT knowledge
Person Specification

Qualifications

Essential

  • *Previous experience in a Medical or Healthcare reception role
  • *Strong communication and interpersonal skills
  • *Confident in using clinical System (SystemOne)
  • *Ability to lead, motivate, and support a team
  • *Organised, protective, and calm under pressure
  • *Experience managing rotas and performance monitoring

Desirable

  • Experienced supervising or managing a team
  • Knowledge of QOF and NHS targets
  • IT knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Earl’s Court Medical Centre

Address

248 Earl’s Court Road

London

SW5 9AD


Employer's website

https://www.earlscourtmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Earl’s Court Medical Centre

Address

248 Earl’s Court Road

London

SW5 9AD


Employer's website

https://www.earlscourtmedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Jalpa Patel

wlccg.ecmc_pm@nhs.net

02078351455

Details

Date posted

14 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3510-25-0003

Job locations

248 Earl’s Court Road

London

SW5 9AD


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