Medical Administrator

Job description

Job responsibilities

Key Responsibilities

1.System One Management:

Proficiently use the System One clinical software for managing patient records, appointments, and clinical data.

Ensure patient information is accurately entered and maintained, adhering to data protection regulations(GDPR).

Provide Support to clinical staff in navigating and troubleshooting System One.

2.Target Coordination:

Track and monitor practice performance against KPIs. including clinical targets and patient satisfaction metrics.

Coordinate with healthcare providers and staff to achieve QOF and other national/local health targets.

Generate and analyse reports from System One to inform practice strategy and performance improvements.

3. Administrative Duties:

Manage patient appointments, referrals, and follow-ups efficiently using System One and other systems.

Handle general administrative task such as filing, scanning, and processing medical correspondence.

Provide front-desk support as needed, including answering patient queries and scheduling appointments.

4.Performance Optimization

Implement processes to streamline practice workflows, and improving patient flow.

Work closely with Practice Manager to monitor and improve operational efficiency within the practice.

Assist with the development and execution of action plans to meet patient care and administrative goals.

5. Communication & Liaison

Act as a liaison between medical staff, administrative staff, and patients to ensure effective communication and coordination

Coordinate meetings, training sessions, and team briefings to support staff development and communication.

Engage with external partners, such as hospitals, other GP practices, healthcare providers, to facilitate patient care pathways.

Ensure adherence to all relevance legislation, including GDPR, CQC standards, health and safety regulations

Regularly review and update all practice protocols, policies, and procedures to ensure regulatory compliance.

7.Support Practice Financials

Assist with the monitoring of practice budgets, particularly around the use of resources for meeting clinical targets.

work with the Practice Manager to maximize income from QOF and other incentive schemes.

Person Specification

Qualifications

Essential

• Proven Experience in Medical Administration Role
• Proficient with System One
• Strong Understanding of NHS Targets (QOF, Enhanced Services etc. ) and practice performance metrics
• Excellent Organisation and multitasking skills with ability to work under pressure
• Strong Communication Skills, both written and verbal
• Good IT skills, including the use of MS (Word, Excel) and Accurx

Desirable

• Undergraduate University Education or Equivalent
• Experience in coordinating practice performance targets or similar performance driven environment
• Previous experience working within General Practice or similar healthcare setting
• Knowledge of Data protection regulations (GDPR) and medical confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Earl’s Court Medical Centre

Address

248 Earl’s Court Road

London

SW5 9AD

Employer's website

https://www.earlscourtmedicalcentre.co.uk/ (Opens in a new tab)