Job summary
Position: Head of PCN Operations Location: Parklands Medical Centre (Hybrid) Salary: £45,000 - £55,000 per annum Hours: 37.5 hours per week (full time)
Do you have a proven track record of operational excellence and leadership in healthcare settings? Pier Health Group is looking for a PCN Head of Operations to oversee and optimise the operational performance of our practices, ensuring the delivery of high-quality, patient-focused care.
What We Offer:
- The opportunity to lead and innovate within a forward-thinking healthcare group.
- A supportive leadership team and opportunities for professional development.
- The chance to shape and drive the operational success of Pier Health Group.
If youre ready to lead, inspire, and deliver operational excellence in healthcare, wed love to hear from you!
Please send your CV to bnssg.pierhealth.recruitment@nhs.net
If you have any questions about the role please contact Julie Johnson (jjohnson1@nhs.net) Head of PCN Operations.
Main duties of the job
Key Responsibilities:
- Collaborate with clinical and administrative teams to deliver seamless and patient-centred care.
- Ensure compliance with NHS standards, policies, and regulatory requirements.
About You:
- Significant experience in healthcare operations management, ideally within primary care or the NHS.
- Strong problem-solving, decision-making, and analytical skills.
- Proven ability to lead teams and manage complex projects effectively.
- Excellent communication and stakeholder engagement skills.
About us
Founded in 2019, Pier Health Group is committed to delivering top-quality healthcare to over 100,000 patients across Weston-Super-Mare, Worle, and surrounding villages. Our goal is to provide consistent, high-quality primary care across all our practices, enhance patient outcomes, and improve the working lives of our staff. As both a Super-partnership and a Primary Care Network, we are uniquely positioned to drive transformative care in our community.
Job description
Job responsibilities
Job SummaryThe Head of PCN Operations will lead the strategic and operational functions of the Primary Care Network (PCN). This role ensures the effective delivery of services, compliance with regulatory standards, and the achievement of performance targets. A critical focus will be on fostering collaboration and driving innovation to improve patient outcomes.
Key ResponsibilitiesPrimary Responsibilities
-
Develop and nurture relationships with stakeholders to drive collaboration.
-
Oversee the operational management of services, including the Covid-19 and RSV vaccination programs and ARRS contracts.
-
Lead workforce recruitment efforts and workforce planning initiatives.
-
Monitor operational project performance, ensuring alignment with strategic objectives.
-
Manage complaints and lead investigations related to operational issues.
-
Organise PCN and governance meetings to ensure effective communication and decision-making.
Secondary Responsibilities
Job description
Job responsibilities
Job SummaryThe Head of PCN Operations will lead the strategic and operational functions of the Primary Care Network (PCN). This role ensures the effective delivery of services, compliance with regulatory standards, and the achievement of performance targets. A critical focus will be on fostering collaboration and driving innovation to improve patient outcomes.
Key ResponsibilitiesPrimary Responsibilities
-
Develop and nurture relationships with stakeholders to drive collaboration.
-
Oversee the operational management of services, including the Covid-19 and RSV vaccination programs and ARRS contracts.
-
Lead workforce recruitment efforts and workforce planning initiatives.
-
Monitor operational project performance, ensuring alignment with strategic objectives.
-
Manage complaints and lead investigations related to operational issues.
-
Organise PCN and governance meetings to ensure effective communication and decision-making.
Secondary Responsibilities
Person Specification
Experience
Essential
- Proven experience in operational leadership roles within healthcare.
- Expertise in workforce planning and project implementation.
Skills
Essential
- Strong interpersonal and negotiation skills.
- Knowledge of IT systems and healthcare regulatory frameworks.
- Demonstrated understanding of OAF and IIF.
- Effective time management and organisational skills.
Personal qualities
Essential
- Confident, adaptable, and capable of handling sudden demands.
- Demonstrates integrity and professionalism at a high level.
Qualifications
Essential
- Degree-level qualification in a relevant field.
Desirable
- Further qualifications in management or operations.
Person Specification
Experience
Essential
- Proven experience in operational leadership roles within healthcare.
- Expertise in workforce planning and project implementation.
Skills
Essential
- Strong interpersonal and negotiation skills.
- Knowledge of IT systems and healthcare regulatory frameworks.
- Demonstrated understanding of OAF and IIF.
- Effective time management and organisational skills.
Personal qualities
Essential
- Confident, adaptable, and capable of handling sudden demands.
- Demonstrates integrity and professionalism at a high level.
Qualifications
Essential
- Degree-level qualification in a relevant field.
Desirable
- Further qualifications in management or operations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
