Job summary
Receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide general
assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone.
The role is part-time 20 hrs a week over four shifts 13:30pm - 18:30pm
Main duties of the job
We are looking for a part-time receptionist who is efficient, flexible and a team player. You will need to be patient and remain calm during challenging situations.
About us
Upper Hlliford Medical Centre is a busy practice with 3,800 patients in Shepperton. We have 1 Practice Doctor, 1 Practice Nurse, 2 HCA, 1 Administrator, 4 Receptionist.
We are a friendly team who support each other.
Job description
Job responsibilities
- Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
practice.
- Deal with all general enquiries,
explain procedures and make new and follow-up appointments.
- Using your own judgement and
communication skills ensure that patients with no prior appointment but
who need urgent consultation are seen in a logical and non-disruptive
manner.
- Explain practice arrangements and
formal requirements to new patients and those seeking temporary cover and
ensure procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits in the
message book, ensuring careful recording of all relevant details and where
necessary refer to Duty Doctor.
- Action repeat prescription requests
and ensure that they are ready for collection by the patient within 48
hours.
- Action any Footfall requests, parking
any requests that need to be investigated.
- Filing on Docman.
- Actioning emails.
- Prepare lists and notes for all
surgeries and clinics held, ensuring completion of all associated
paperwork.
- Advise patients of relevant charges
for private services, accept payment and issue receipts for same.
- Enter patient information on to the
computer as required.
- Patient notes and correspondence:
- Retrieve and re-file records as
required, ensuring strict alphabetical order is adhered to
- Ensure correspondence, reports,
results, etc are filed promptly and in the correct records, ensuring that
all recent correspondence is available when patients are seen.
- Ensure records are kept in good
repair with all necessary information on the outside cover clearly
visible.
- Make and serve refreshments, ensure
the kitchen is kept clean and tidy and air and tidy the waiting room in
turn with other staff.
- Premises:
- Open up premises at the start of the
day when first to arrive and make all necessary preparations to receive
patients.
- When last to leave at the end of the
day, ensure the building is totally secured and internal lights are off.
- Ensure that all new patients are
registered onto the computer system promptly and accurately.
- Undertake any other additional duties
appropriate to the post as requested by the Doctor
Job description
Job responsibilities
- Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
practice.
- Deal with all general enquiries,
explain procedures and make new and follow-up appointments.
- Using your own judgement and
communication skills ensure that patients with no prior appointment but
who need urgent consultation are seen in a logical and non-disruptive
manner.
- Explain practice arrangements and
formal requirements to new patients and those seeking temporary cover and
ensure procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits in the
message book, ensuring careful recording of all relevant details and where
necessary refer to Duty Doctor.
- Action repeat prescription requests
and ensure that they are ready for collection by the patient within 48
hours.
- Action any Footfall requests, parking
any requests that need to be investigated.
- Filing on Docman.
- Actioning emails.
- Prepare lists and notes for all
surgeries and clinics held, ensuring completion of all associated
paperwork.
- Advise patients of relevant charges
for private services, accept payment and issue receipts for same.
- Enter patient information on to the
computer as required.
- Patient notes and correspondence:
- Retrieve and re-file records as
required, ensuring strict alphabetical order is adhered to
- Ensure correspondence, reports,
results, etc are filed promptly and in the correct records, ensuring that
all recent correspondence is available when patients are seen.
- Ensure records are kept in good
repair with all necessary information on the outside cover clearly
visible.
- Make and serve refreshments, ensure
the kitchen is kept clean and tidy and air and tidy the waiting room in
turn with other staff.
- Premises:
- Open up premises at the start of the
day when first to arrive and make all necessary preparations to receive
patients.
- When last to leave at the end of the
day, ensure the building is totally secured and internal lights are off.
- Ensure that all new patients are
registered onto the computer system promptly and accurately.
- Undertake any other additional duties
appropriate to the post as requested by the Doctor
Person Specification
Qualifications
Essential
- Previous EMIS experience would be beneficial.
Desirable
- Previous experience desired but not essential. Must be computer literate.
Person Specification
Qualifications
Essential
- Previous EMIS experience would be beneficial.
Desirable
- Previous experience desired but not essential. Must be computer literate.