Medical Receptionist

Job description

Job responsibilities

• Deal with all general enquiries efficiently and courteously and when necessary in private. Explain procedures and make new and follow-up appointments by booking, cancelling and rearranging appointments
• Answering phones in a timely manner
• Processing telephone requests and in person requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Opening post and allocating documents as per practice protocols and processes.
• Dealing with prescriptions requests within the timeframe standard set.
• Liaising with local hospitals, pharmacies and other health care professionals as required
• Take messages, ensuring accuracy of detail and prompt appropriate delivery
• Daily management of tasks and patient notes
• Chasing up results for patients and dealing with urgent results for the GPs
• Printing blood forms and completion of any other forms as necessary
• Chaperoning patients as and when required
• Safely handling / processing samples received from patients following practice protocols
• Attending mandatory training sessions
• Accept payment and issue receipts for relevant charges for private (non General Medical Services) services
• Provide support in achieving the Practice Targets such as QOF
• Maintaining full familiarity of the appointment system and request training where necessary
• Registering new patients within the timeframe standard set.
• Maintaining patient records up to date mainly contact numbers and address within timeframe as prescribed by the practices policy
• Cover reception front of house namely checking in patient for clinics and dealing with any requests whilst adopting relevant triaging protocol
• Dealing with any queries from clinicians in a timely manner
• Attending team meetings
• Ensure adequate amount of forms/documents are maintained at the front desk for an efficient front desk customer care process
• Ensure doors are locked at end of closing shifts
• Any other duties considered appropriate to the role.

Person Specification

Experience

Essential

• Experience in patient/customer care
• Experience working in an office environment
• Basic IT knowledge and experience including carrying out basic internet navigation
• Experience of data entry.
• Knowledge and experience of using Microsoft Office Word, Excel, Outlook

Desirable

• Experience of working in primary care or a GP practice

Qualifications

Essential

• Essential
• GCSE grade A to C in English and Maths
• IT skills

Skills Required

Essential

• Excellent communication skills (written and oral)
• Competent IT skills
• Clear, polite telephone manner
• Confident in use of MS Office
• Effective time management
• Ability to work as a team and autonomously
• Good interpersonal skills
• Flexible and cooperative
• Ability to work under pressure
• Ability to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chapeltown Family Surgery

Address

Spencer Place

Leeds

LS7 4BB

Employer's website

https://www.chapeltownfamilysurgery.nhs.uk/ (Opens in a new tab)