Back Office Support

Job description

Job responsibilities

Main Duties & Responsibilities

Code & file all incoming electronic post via docman & action in the same manner as paper post

Code all incoming post in regards to QOF and contact

Code or free text the clinical information on to the patient record

Deal with queries relating to coding

Identify relevant clinical information contained in patient correspondence

Reviewing medical records and producing an accurate summary of the patients medical history.

Read coding the information into the practice clinical system

• Auditing data collection standards in the practice
• Monitoring progress of notes summarising against practice targets
• Monitoring patient call and recall systems

Filing and retrieving paperwork

Follow practice protocols to ensure consistent and high-quality care is provided to our patients

Culling and sorting patient records and letters in preparation for summarising

Sort and date stamp all incoming patient-related mail. Scan patient-related documents onto their medical record using read codes as agreed by the clinical team

Add any additional information about the source of the document

Forward any actionable or informative the documents to the doctor or nurse who initiated the referral or who is most appropriate to receive the information

Ensure incoming letters are scanned onto the patient record within a 24/48-hour timescale

Person Specification

Experience

Essential

• The post holder will have strong IT skills and good working knowledge of all software systems used within the practice. The post holder should also have a strong background of clinical coding and/or medical terminology certificate.

Desirable

• Experience of working in primary care.
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health and Beyond

Address

Ettingshall Medical Centre

Herbert Street

Bilston

West Midlands

WV14 0NF

Employer's website

https://healthandbeyond.healthcare/ (Opens in a new tab)