Job summary
To be responsible for the provision of an efficient, comprehensive
secretarial and administrative support service to the Practice. To ensure
that total confidentiality is maintained in that no information about
patients, either medical or personal, is disclosed to persons other than
those employed by, or attached to, the Practice for which such information is
relevant.
Good communications are extremely important within the Practice, with
patients and with outside agencies and you will be expected to help ensure
that everyone who comes into contact with it holds the Practice in high
regard. Absolute discretion is required in protecting patients
confidentiality.
Main duties of the job
Maintain an accurate referrals database
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Input data into the patients healthcare records as necessary
Process referrals using the electronic referral system (ERS)
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
Record the minutes of meetings
Manage all administrative queries as necessary
Carry out system searches as requested
- Support all clinical staff with general administrative tasks as requested
- Minute Taking
- Call Handling
About us
Our vision is to develop a partnership between patients and our clinicians that allow us together to deliver high quality health and social care services, and meet the needs of the population of Wolverhampton and beyond.
As Health and Beyond we are committed to working together to ensure our communities receive the best evidence based care possible, and will strive to ensure that patients views are heard and that their journey through Health and Beyond health system is seamless through integration and strong partnership working with our stakeholders.
Delivering excellence in innovation that benefits patients, employees and commissioners with strong inter-professional programs and bespoke care.
Including South East Primary Care Network which is within our geographical area.
Job description
Job responsibilities
Job Responsibilities:
Core Responsibilities:
Maintain an accurate referrals database
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Input data into the patients healthcare records as necessary
Process referrals using the electronic referral system (ERS)
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
Record the minutes of meetings
Manage all administrative queries as necessary
Carry out system searches as requested
- Support all clinical staff with general administrative tasks as requested
- Minute Taking
- Call Handling
Other Responsibilities
- To provide a first class secretarial service to the Practice and Patients.
- The efficient processing of referral letters and medical reports. To prioritise all correspondence
- To work with all members of the Practice team to ensure workload is completed in a timely and efficient manner.
- To deal with patient enquiries, exercising initiative with regard to action necessary. The GPs however must make judgement regarding the nature of any case.
- To type all letters required from GP Tasks and process them in accordance with Practice Referral Processes
- Maintain electronic file of document templates, i.e. Hospital referrals, re call letters, etc.
- Effectively operate the Choose and Book Referral system.
- Save all patient correspondence using the Practice EMIS clinical system using read codes where appropriate and to log all referrals for audit purposes.
- Produce monthly referral list for GP peer review
- Liaise with Healthcare Professionals, Patients and other External Organisations to assist with the resolution and administration of queries.
- Maintenance of a Practice Directory for services available to Patients. To include Consultants, Nursing Teams and all other services available outside the practice.
- Action tasks set by clinicians via the clinical systems and email.
Adhere strictly to practice policies and procedures relating to secretarial processes
Job description
Job responsibilities
Job Responsibilities:
Core Responsibilities:
Maintain an accurate referrals database
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Input data into the patients healthcare records as necessary
Process referrals using the electronic referral system (ERS)
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
Record the minutes of meetings
Manage all administrative queries as necessary
Carry out system searches as requested
- Support all clinical staff with general administrative tasks as requested
- Minute Taking
- Call Handling
Other Responsibilities
- To provide a first class secretarial service to the Practice and Patients.
- The efficient processing of referral letters and medical reports. To prioritise all correspondence
- To work with all members of the Practice team to ensure workload is completed in a timely and efficient manner.
- To deal with patient enquiries, exercising initiative with regard to action necessary. The GPs however must make judgement regarding the nature of any case.
- To type all letters required from GP Tasks and process them in accordance with Practice Referral Processes
- Maintain electronic file of document templates, i.e. Hospital referrals, re call letters, etc.
- Effectively operate the Choose and Book Referral system.
- Save all patient correspondence using the Practice EMIS clinical system using read codes where appropriate and to log all referrals for audit purposes.
- Produce monthly referral list for GP peer review
- Liaise with Healthcare Professionals, Patients and other External Organisations to assist with the resolution and administration of queries.
- Maintenance of a Practice Directory for services available to Patients. To include Consultants, Nursing Teams and all other services available outside the practice.
- Action tasks set by clinicians via the clinical systems and email.
Adhere strictly to practice policies and procedures relating to secretarial processes
Person Specification
Qualifications
Essential
- - Previous experience would be an advantage
Person Specification
Qualifications
Essential
- - Previous experience would be an advantage
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
