Care Coordinator Hub Based

Job description

Job responsibilities

Job purpose/summary:

The Care Co-ordinator will be expected to assist clinical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include administrative duties and support for the Practices.

A uniform and name badge must be worn at all times, which will be supplied by the practice.

The Care Co-ordinator will act as a focal point of communication between patients, and other clinical and non-clinical members of the practice.

Practice Support:

• To be a first point of contact for patients requiring general information relating to the practice: procedures, registration, care preferences, queries on services and navigation to services
• To ensure a clear line of communication is set with hubs to the team
• To work closely with your hubs to ensure they understand your role, where you are based, how to contact you and what to direct to you.
• Participating in the administrative and professional responsibilities of the practice team supporting the Hub Manager and Supervisors
• Attending and participating in practice meetings as required
• Ordering and display of Health Promotion materials, MJOG campaigns, ACCU-RX messages to patients, ensuring languages are considered and supplying specific materials to the demographic
• Monitoring the usage of appointments ensuring that clinics are well utilised and appropriately used.
• Monitoring effectiveness of the practice systems and reporting any problems or variations to the Hub Manager. Supporting design and implementation of system changes and efficiencies through promotion and training
• To effectively achieve Public Health Campaigns/IIF within the Hub Managers guidance. To ensure that patients have invites, this is recorded and all aspects of the achievement I recorded. To support staff in understanding the areas and requirements to ensure a whole team approach.
• To support the role out of the Reception Competency Framework and promote active care navigation
• To manage campaigns to include the design and quality of the waiting room and whole practice information, ensuring all information is relevant, important and updated. To ensure promotional materials are available to patients.
• To actively promote carers support and health checks
• To support patient engagement and development of the PPG
• To promote online services and sign up patients
• To ensure there are marketing and promotional materials available to the patients and for events
• To organise and lead promotional events to include invites to patients, stall holders, and health promotion in line with campaigns and current health inequalities
• To support seasonal activity such as sending out flu invitations, helping to man clinics and promotion of advertised clinics to patients. Create posters, communicate with all teams on clinic and help to support patient navigation and uptake
• To support access figures, producing and displaying DNA figures and actively planning how to improve these, to review empty slots in clinics for usage, promote PCN appointments and ARRS roles
• To actively seek out patient feedback using various tools such as FFT/self check in data/patient questionnaires etc and feeding back to all staff groups and patients themselves
• To support care co-ordination colleagues during annual leave and sickness, so awareness of other roles
• To ensure that clinical rooms and waiting rooms have the relevant information needed to support clear and safe working, to include information around coding and support to achieve targets i.e. Enhanced services coding, flu campaign posters, campaigns, health opportunities etc.
• To be actively involved and review specific target areas within Health Inequalities
• To continue with professional development to improve outcome for service and patients
• To develop and grow the role to suit the needs of the patients and to assist in the delivery or efficient and safe services

Reporting

To report on CPCS figures weekly and review with staff

To show active campaign calendars and actions

To be able to demonstrate outcomes from PPG/patient feedback and improved DNA

To report on staff development against competency framework

To report care navigation figures and social prescribing referral data

Reporting and actions around appointment usage

Work with Business Intelligence to develop robust reporting mechanisms for presentation

Skills

• High degree of organisation and effective time management
• Primary care Experience
• Target driven experience
• Effective and professional communication skills
• Customer or patient service experience in a medical environment
• IT competencies, including database use, Word and Excel, with some project management skills and a knowledge of clinical software packages
• In-depth knowledge of medical practices, treatments, procedures and plans
• Committed to patient care and able to empathise with a wide variety of patients

Special Requirements for the post:

An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests while adhering to practice limitations

• An understanding and acceptance of own capabilities and awareness of own limitations
• Ability to work without direct supervision and determine own workload priorities
• Basic keyboard and computer skills
• Flexibility of working hours
• Excellent communication skills

Alignment to hub and role

Name of Care co-ordinator

Hub 1 All Saints Surgery and Grove Medical Centre

Leanne Roberts

Hub 2 Parkfield Medical Centre and Woodcross Health Centre

Melissa McLaren

Hub 3 Church Street Surgery and Caerleon Surgery

Leanne Roberts

Hub 4 Bilston Urban Village and Ettingshall Medical Centre

Grace Holder

Hub 5 Bradley Medical Centre and Hill Street Surgery

Melissa McLaren

Back up admin support/QOF role

Usha Rani

Person Specification

Experience

Essential

• Must have experience in a similar role/ environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health and Beyond

Address

Bradley Medical Centre

84 Hall Green Street

Bilston

West Midlands

WV14 8TH

Employer's website

https://healthandbeyond.healthcare/ (Opens in a new tab)